Integrity Solutions

FEBRUARY 1, 2024

At the same time, in this era of digital transformation and increasing commoditization, a growing chorus from both within and outside the world of sales seems to be floating the idea that maybe we just don’t need salespeople anymore and that things like conversations and active listening in sales are passe.

Sales 106

Sales Self Service Training Connections 106

Customer Bliss

APRIL 15, 2020

I want to talk about listening, and especially listening to your customers right now. How do you listen? So I want to share my thoughts on six key ways in which we should continue to listen to and communicate with our customers—and our teams. Listen with Humanity. Smash the Rules on Who Listens.

Groups 303

Groups Financial Survey Customers 303

GetFeedback

MAY 31, 2021

Actionable insight to uplevel how you listen to customers, understand their needs, and take action to improve the customer experience.

Customer Experience 195

Customer Experience Tools Customers 195

InMoment XI

NOVEMBER 16, 2018

It seems talking is easy and listening is hard. A colleague of mine often shares this sage advice whenever the opportunity arises; “God gave you two ears and one mouth, use them appropriately.” Why is that? Some suggest this difficulty is related to brain function as the average person speaks at 125 words per minute, View Article.

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Kristina Evey

DECEMBER 5, 2017

LISTEN to your Customers. Listen well and you’ll increase sales and customer loyalty. Even though communication involves two parts – speaking and listening – I believe that listening is actually 2/3 of successful communication. And yes, there is a huge difference between hearing and listening.

Customer Experience 409

Customer Experience Loyalty Feedback Customers 409

Integrity Solutions

DECEMBER 20, 2023

So often, we listen to respond. Effective sales conversations, however, are rooted in a mindset of listening to understand. Let’s explore why that distinction is so fundamental in sales, and what you can learn about active listening in sales from the best sales coaches. It was a profound experience.

Sales 86

Sales Consulting e-support Leadership 86

CX Accelerator

JULY 8, 2019

There are many ways to listen. People listen with their eyes, and with their hands (remember the movie: A Quiet Place ). Listening is a central process in the way people survive. If you are not actively listening, critical information is missed. So much to consider when listening to what someone is saying.

Exercises 175

Exercises Groups Video Meeting 175

Experience Investigators by 360Connext

JULY 12, 2022

Typically, it’ll start with a general plan on how an organization is going to gather customer feedback — a plan that typically includes Customer Listening Posts. What are Customer Listening Posts? Listening posts: Help us understand individual customer needs and experiences closer to real-time.

Customer Journeys 143

Customer Journeys Feedback Social Media Exercises 143

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. When these companies enter the social listening space, they are faced with many different challenges. That is, if you are listening for it.

B2B 59

B2B Brands Social Media Wireless 59

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. In this blog post, we’ll explore the key differences between social listening vs social monitoring so that you can make informed decisions when it comes to your business’s digital presence.

Social Media 98

Social Media Analysis Trends Brands 98

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. When these companies enter the social listening space, they are faced with many different challenges. That is, if you are listening for it.

B2B 52

B2B Brands Social Media Wireless 52

Alida

APRIL 26, 2021

In order to provide the best content for listeners and their families, PodPlays needed to know who their listeners were, and what content would keep them coming back for more. PodPlays® is a family-friendly audio drama podcast with a mission to discover Nashville’s next country hits.

Industry 130

Industry Feedback Entertainment User Experience 130

Alida

JUNE 10, 2020

Customers expect them to do things differently and by listening closely to customers and adapting quickly, they’re able to stay one step ahead of their competition. Their mission to disrupt the status quo with bigger, bolder banking experiences is helping to set them apart from UK high street banks.

Banking 189

Banking Customer Expectations Customers Customer Experience 189

Steve DiGioia

MAY 21, 2018

Most people understand that in order to provide good customer service we must use one of our least appreciated soft skills – listening. Without being a good listener how can you ever “hear” your customer’s concerns, wants, needs or desires? I bet you’re a pretty good listener, right? Listening For The Gist.

How To 173

How To Customer Service Customers 173

Heart of the Customer

MARCH 22, 2022

Most Brands Just Aren’t Listening. This despite organizations focusing on and investing more in CX than ever before. SuperOffice’s survey of 1,920 business […]. The post Customers Give Feedback Every Day. appeared first on Heart of the Customer.

Feedback 143

Feedback Brands Customer Satisfaction Survey 143

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. The insights gained from social listening can be invaluable when it comes to making strategic business decisions. Table of contents What is social listening?

Tips 98

Tips Social Media How To Analysis 98

Customer Enthusiast

AUGUST 11, 2023

Having read or listened to hundreds of books across genres over the years, I believe readers can benefit from each new title they purchase. If you’re reading … Continue reading "Books reward readers (and listeners)" Source If you’re reading … Continue reading "Books reward readers (and listeners)" Source

Entertainment 52

Entertainment Training Leadership 52

Customer Bliss

JANUARY 12, 2016

A customer listening path unites leaders and the organization in understanding experiences that impact customer growth or loss. Customer Listening Requires Agreement on Your Customer Journey Stages. As you build out your listening path, your customer journey provides the frame for storytelling. experiential listening.

Customer Journeys 120

Customer Journeys Chief Customer Officer Survey Social Media 120

Storyminers

MARCH 3, 2021

However, any storyteller knows that listening is an active experience, so it’s any storyteller’s job to create an experience that draws people in and allows them to discover a new truth for themselves. The post The hero of any truly effective story isn’t the teller, it’s the listener.

Connections 173

Connections Brands Customer Experience Company 173

ShepHyken

AUGUST 11, 2023

She writes about how to listen to your customers with the goal of connecting. I am not here to talk about childish stuff like, “Listen to your customers.” And that’s the difference between ‘barely listening’ and ‘listening to connect.’ The purpose of one is just to rub off the query quickly and not take responsibility.

Poor Customer Service 62

Poor Customer Service Customer Retention Customer Service Representative Connections 62

Storyminers

APRIL 24, 2021

The post Listening to Your Customers’ Unmet Needs appeared first on Storyminers.

Customers 130

Customers 130

Kustomer

AUGUST 26, 2022

Podcasts offer listeners the flexibility to tune in and learn about a wide array of subjects, on-demand from anywhere, at any time. Podcasts are a tried and true way for these professionals to not only learn but to keep listeners up to date with technological advances within the industry.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

Heart of the Customer

MARCH 10, 2022

The post Easy Listening…and CX Learning appeared first on Heart of the Customer. And with a hint of spring in the air, those of us in northern climes will soon be able to do that more comfortably, more often. In addition to warmer weather, this spring may also usher in a host of […].

Customer Journeys 78

Customer Journeys ROI Tips Metrics 78

CX Journey

OCTOBER 7, 2014

This post is about three key exercises to lay the foundation for beginning any customer listening efforts. Kicking the #CX Can Down the Road But in a nutshell, why is it important to listen to customers? Well, as Harvey Mackay says , You learn when you listen. You earn when you listen - not just money, but respect.

Customer Journeys 164

Customer Journeys Exercises Touchpoint Voice of Customer 164

MyCustomer

JULY 20, 2022

By listening to them, you can learn what they want and need from your. 9th Aug 2022 Customer listening is your best long-term strategy. Customers are your best source of business and market insights. By Michael Hinshaw Founder and President.

Strategy 114

Strategy Customers Marketing 114

ShepHyken

MARCH 21, 2023

Top Takeaways: Failing to listen to the customer communicates apathy and rudeness. Heather Younger shares her 5-step framework on how to listen better: Recognize the unsaid. Listen for pauses and voice inflections. Plus, Heather shares the biggest barriers to listening that customer service employees are experiencing.

Loyalty 71

Loyalty Feedback Communication Customer Service 71

Calabrio

JUNE 30, 2020

These three types of connections can help your company become a better listener, so your customers truly feel heard. The post Customers Want to Feel Heard—Calabrio and UJET can Help You be a Better Listener appeared first on Calabrio. We’d love to tell you more about it. Learn more about Calabrio and UJET’s partnership.

Contact Center 219

Contact Center Omni-Channel Connections Communication 219

Kate Nasser

NOVEMBER 15, 2020

When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale. The post Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ appeared first on KateNasser.com.

Employee Engagement 98

Employee Engagement Sales Engagement Leadership 98

Customer Bliss

DECEMBER 2, 2014

Eight out of ten phone calls, retail interactions and service calls begin with prescribing a solution to a customer before the customer need is really listened to, understood and validated. Listen and then repeat to the customer what they said. Read More: CX Competency #3: Customer Listening. Customers want validation.

Chief Customer Officer 161

Chief Customer Officer Retail Loyalty Interaction 161

Customer Bliss

APRIL 27, 2018

Just like that full-to-the-brim closet you’ve been ignoring, the customer listening data you’ve collected can pile up until it’s more a nuisance than it is informative. Let’s talk about de-cluttering your customer listening! 8 Steps to De-Clutter Your Customer Listening Data.

Effort Score 181

Effort Score Survey Customer Journeys Social Media 181

Experience Investigators by 360Connext

MARCH 28, 2018

It’s not easy to listen to these things. Are You Listening For It? Customers are offering you vital feedback and you’re providing them with no response or reason to interact any further with your brand. The list goes on and on and on… So, what are customers saying about you? I won’t lie. What do you think?

Feedback 259

Feedback Social Media Communication Policies 259

ClientSuccess

JANUARY 16, 2023

Listening Vectors by Vecteezy. Providing exceptional customer success begins with listening to your customers. To gather the most helpful feedback, listening skills are essential and yet are difficult for many to implement because all too often, we are listening to respond, not to understand. Make Listening a Priority.

Tips 64

Tips Social Media eBook Customer Success 64