InMoment XI

MARCH 25, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. Predict Behavior and CLV More and more retail brands are deploying predictive analytics software to forecast customer behavior and monitor market trends. A classic example comes from Amazon.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience.

Analysis 208

Analysis Social Media Trends Feedback 208

InMoment XI

AUGUST 3, 2023

Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences. Deeper Customer Insights Unstructured data analytics unlocks hidden patterns and trends that may not be apparent in structured data alone.

Analytics 488

Analytics Customer Insights Data Social Media 488

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. Monitoring and managing online reviews, social media mentions, and search engine results are critical. Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms.

Brands 378

Brands Management Multi-Channel Social Media 378

Comm100

FEBRUARY 6, 2023

One of the best strategies to achieve that is tracking and keeping up with emerging industry trends. This is why it’s so important for financial institutions to know the trends and expectations their existing and potential customers have regarding the customer experience. What is Customer Experience in the Financial Industry?

Financial 191

Financial Trends Self Service Customer Experience 191

Comm100

DECEMBER 2, 2021

In 2021, evolving customer experience trends shook up the financial services industry. Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. As we look ahead, 2022 promises, even more changes for the financial services industry.

Financial 225

Financial Trends Customer Experience Chatbots 225

Lumoa

JUNE 23, 2021

Here, we will look at the trends that look set to shape the future of CCaaS in the coming years. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Comm100

MARCH 20, 2024

Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend. The rapid spread of misinformation through social media and other digital platforms has further eroded trust in government, making it difficult for citizens to discern truth from falsehood.

Government 188

Government Communication Self Service Chatbots 188

InMoment XI

NOVEMBER 20, 2023

AI-driven insights provide consumer behaviors and preferences, as well as uncover new trends and overall a more personalized experience. By analyzing historical data, AI can anticipate customer trends, identify emerging issues, and provide recommendations for future strategies.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

TechSee

DECEMBER 31, 2019

To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. Armed with the right tools, agents with the freedom to work on their own terms will be better engaged and motivated, enriching customer experience and reducing churn dramatically, making it one of the key customer service trends for 2020.

Trends 136

Trends Customer Service Self Service Contact Center 136

Team Support

MARCH 11, 2024

We've compiled some of the latest trends and advancements that will shape the landscape of customer service. Nowadays, the customer support landscape is more akin to a bustling city, full of life, interaction, and innovation. The Big Trends So what's on the horizon? Is your team ready for the future of customer support?

Trends 52

Trends Self Service Social Media Knowledge Base 52

Team Support

MARCH 11, 2024

We've compiled some of the latest trends and advancements that will shape the landscape of customer service. Nowadays, the customer support landscape is more akin to a bustling city, full of life, interaction, and innovation. The Big Trends So what's on the horizon? Is your team ready for the future of customer support?

Trends 52

Trends Self Service Social Media Knowledge Base 52

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. This article shares five easy ways to do just that.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

NetBase

NOVEMBER 19, 2018

When you look at what social media has become, it’s amazing to think less than ten years ago we were merely on the brink of its potential. Social media, and the ways we analyze and use it, continues to grow rapidly, and that won’t change in the coming year. Social Media’s Favorite #Foodporn for Thanksgiving.

Social Media 83

Social Media Marketing Conference Analytics 83

InMoment XI

MARCH 18, 2024

Every customer comment, whether from emails, social media, or customer service interactions, can be dissected for sentiment and emotion analysis. By identifying trends and patterns through data analysis, businesses can make informed decisions that anticipate customer needs.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. The emergence of social shopping. The future of retail.

Retail 74

Retail Innovation Trends Ecommerce 74

InMoment XI

FEBRUARY 15, 2022

And now, according to our most recent EX & CX Retail Trends research, both customers and employees expect a blended experience. Additionally, with grocery stores continuing to capitalize on self-checkout experiences and innovations like Amazon Go’s Just Walk Out technology , more customers are expecting the retail industry to follow suit.

Retail 260

Retail Consumers Social Media eBook 260

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Feedback Social Media Analysis 52

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable.

Marketing 111

Marketing Social Media Advertising Tips 111

NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. What Is Social Media Monitoring? <Currently What Is Social Campaign Analysis? What Is Social Sentiment Analysis?

Social Media 62

Social Media Analytics Analysis Airlines 62

NetBase

MARCH 9, 2020

Obwohl Social Media Analytics seit nunmehr zehn Jahren ein gängiges Business-Tool ist, sind für diejenigen, die seinen Fortschritt nicht verfolgten, verschiedene Aspekte weiterhin geheimnisvoll und verwirrend. WAS IST SOCIAL MEDIA MONITORING? KI-GESTEUERTE NEXT GENERATION SOCIAL ANALYTICS .

Social Media 52

Social Media Analytics Airlines Tools 52

InMoment XI

JANUARY 22, 2024

By integrating customer signals from a multitude of sources, such as surveys, reviews, social media interactions, and transactional data, we’re now provided with a 360-degree view of the customer. Hyper-personalization at Scale AI’s role in personalizing the banking experience is, in a word, profound.

Banking 260

Banking Financial Social Media Chatbots 260

NetBase

MARCH 10, 2020

Trends wechseln, Technologien werden fortschrittlicher und dementsprechend werden auch Social-Analytics- und Social-Media-Management-Tools zunehmend leistungsstärker. Was sind die besten Social-Media-Tools, die Sie 2020 auf dem Schirm haben sollten? Social-Media-Kunden entwickeln sich ständig weiter.

Social Media 52

Social Media Tools Analytics ROI 52

SurveySparrow

JULY 23, 2023

So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. What are Customer Experience Trends? Top 10 Customer Experience Trends Why are Customer Experience Trends Relevant? Final Thoughts What are Customer Experience Trends?

Trends 52

Trends Self Service Customer Experience Omni-Channel 52

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. Media management software innovation. Strides with streaming.

Innovation 52

Innovation Trends Entertainment Video 52

NetBase

JULY 15, 2020

Social Media Analytics has been a common business tool for a good bit of time now, yet various aspects still feel mysterious and confusing. Our Social Media Analytics Guide was created to break down and define these distinctions so you understand how to use each tool for maximum brand impact. How can I learn more?

Social Media 52

Social Media Brands Analytics Airlines 52

Experience Investigators by 360Connext

NOVEMBER 6, 2014

While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. Here are 5 ways these online to offline innovators are offering the next wave of the omnichannel experience. The most innovative companies are providing experiences that move seamlessly from digital to real life.

Omni-Channel 258

Omni-Channel Trends Retail Ecommerce 258

Second to None

MARCH 9, 2018

Customer expectations within the social media space are changing as the technology platforms become more integrated in society. To learn more about why your customer service staff should engage with customers via social media, check out the following piece written by Ashley Cooksley, for AdWeek.

Social Media 69

Social Media Chatbots Customer Service Brands 69

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. Brand advertising budgets continuing to shift towards online and social media.

Innovation 73

Innovation Brands Social Media Advertising 73

Beyond Philosophy

FEBRUARY 20, 2020

We recently learned about the inventor of the hashtag Chris Messina’s concept of Conversational Commerce and how it has changed the way brands interact with their customer on social media platforms. You can embody what your company is about with your responses on social media platforms. View this post on Instagram.

Meeting 163

Meeting Innovation Social Media Chatbots 163

delighted

JUNE 3, 2021

Which of the pandemic trends will stick? And with the effects of the pandemic likely to stretch beyond the near future, this trend is unlikely to change. And with the effects of the pandemic likely to stretch beyond the near future, this trend is unlikely to change. Social commerce: The next big trend.

Omni-Channel 101

Omni-Channel Retail Consumers Trends 101

C Space

DECEMBER 2, 2021

Driving Innovation. Evolving our progressive brand Mercedes-EQ, a holistic brand that offers a comprehensive range of all-electric products and smart services, equipped with cutting-edge technologies, advanced design and sustainable innovations. Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy.

Innovation 52

Innovation Automotive Fashion Social Media 52

SurveySparrow

JULY 17, 2023

We’ll explore the diverse applications of AI in marketing, uncover the advantages it brings to the table, and reveal the future trends that will shape the industry. Predictive Analytics: AI algorithms can analyze historical data, market trends, and customer behavior to predict future outcomes.

Trends 52

Trends Marketing Social Media Chatbots 52

SurveySparrow

SEPTEMBER 5, 2023

Top 10 Trends in Automotive Customer Experience Trends are the roadmap guiding brands toward greater customer satisfaction and success. Let’s explore the top 10 trends that are reshaping the landscape and redefining the way customers interact with automotive brands: 1.

Automotive 52

Automotive Trends Strategy Customer Experience 52

Happy or Not

NOVEMBER 9, 2023

One notable trend is the impact of social commerce on consumer demand. Companies like Poshmark and Thread Up are set to take a piece of the holiday pie from traditional retail, with predictions indicating nearly ten times more holiday spending generated by social media than traditional marketing.

Retail 36

Retail Trends Social Media Sales 36