article thumbnail

Innovate or Stagnate: Top 4 Customer Service Trends for 2024

Comm100

With a suite of automation software, from Gen AI to AI voice bots – combined with live chat, email, SMS, social media and more – organizations deliver the perfect balance of human and bot engagement that increases capacity while enhancing CX. However, disconnected channels create disconnected communication.

Trends 211
article thumbnail

Unstructured Data is the Key to Improving the Customer Experience: Here’s Why

InMoment XI

Other examples of unstructured data sources include social media posts, call transcriptions, and customer reviews. When customer data comes in the form of social media posts, reviews, or survey responses, it can be analyzed to gauge public sentiment toward products, services, brands, or events.

Data 260
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

12 ways to leverage local social media marketing

BirdEye

Local social media marketing is a game-changer for small business owners. Looking for a quick and actionable answer on leveraging local social media marketing? Local social media marketing is a digital strategy that leverages social media platforms to target nearby potential customers for local businesses.

article thumbnail

The complete guide to social media management for modern businesses

BirdEye

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

article thumbnail

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond. The cool new innovations shaping the commerce industry.

article thumbnail

Storytelling for innovation

Storyminers

Recall the social media stories shared online and the ads for Disney Theme Parks. After all, about half of Storyminer’s business uses storytelling for innovation and new concept development : think stores, services, platforms, and franchises. The post Storytelling for innovation appeared first on StoryMiners.

article thumbnail

Social Media Posts – The New Bitcoin?

InMoment XI

Social media posts are now currency. One innovative company is trading merchandise for customer Tweets. Have you heard? If you read this blog regularly, you can probably tell I listen to a lot of National Public Radio. Last night as I was driving across town I heard this pretty interesting story on their Marketplace program.