InMoment XI

OCTOBER 22, 2024

We’ve all been there—checking reviews, browsing social media profiles, and searching Google to find the right healthcare provider. It includes managing patient reviews, ensuring the accuracy of your online listings, engaging with patients on social media, and maintaining high visibility in search results.

Management 221

Management Social Media Healthcare Software 221

InMoment XI

OCTOBER 25, 2024

They share their thoughts on social media platforms like Facebook or Instagram or through review platforms such as Yelp and Google reviews. Be Active on Social Media You can’t underestimate the importance of social media marketing for reputation management.

Feedback 195

Feedback Management Social Media ROI 195

eglobalis

FEBRUARY 3, 2025

Similarly, Oracle has been using its Oracle Text Analytics tool since 2015 to analyze customer feedback from surveys, social media, and reviews. Your company can use sentiment analysis to monitor social media, reviews, and customer feedback, enabling you to address concerns and improve brand perception.

B2B 354

B2B Customer Journeys Customer Experience Chatbots 354

TechSee

DECEMBER 11, 2024

Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. To be fair, this is a trend that has been predicted as eminent for at least a decade. The lesson? Outcome : Progress at last! Outcome : Mixed results.

Trends 109

Trends Self Service Omni-Channel Social Media 109

InMoment XI

NOVEMBER 21, 2024

Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. Positive word of mouth helps you attract prospects away from your competitors.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

InMoment XI

OCTOBER 29, 2024

See what trends are going viral and where customer preferences are leaning. If you have multiple locations across the world, it’s crucial that you don’t ignore regional trends. This can happen through social media, forums, or events. Other companies monitor social media behavior or churn rate.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

InMoment XI

NOVEMBER 18, 2024

Did you know that social media is the number one discovery channel for products? This data can help you identify high-value customers, track purchasing trends, and evaluate the success of certain promotions, packages, or discounts. The trends identified can inform marketing decisions, product development, and sales strategies.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

InMoment XI

JANUARY 22, 2025

Brands can use these insights to identify trends and outliers that can help struggling locations improve. Use whatever methods you have (website, social media, and other marketing channels) to highlight or showcase great positive reviews. This data can also improve reputation management efforts themselves.

Management 195

Management Multi-Channel Effort Score Social Media 195

eglobalis

JANUARY 20, 2025

Microsofts Azure Machine Learning platform, for example, helps companies predict client needs by analyzing historical data and market trends. Additionally, implementing customer listening programs, such as online surveys and sentiment analysis via social media, allows companies to capture real-time feedback.

B2B 389

B2B Loyalty Loyalty Programs Innovation 389

BirdEye

NOVEMBER 18, 2024

Managing social media requires juggling content creation, scheduling, analytics, and engagement – tasks that can overwhelm even experienced marketers. AI tools for social media transform this complex process into a streamlined operation, helping you boost engagement while saving hours each week.

Social Media 59

Social Media Tools Multi-Channel Guidelines 59

Thematic

FEBRUARY 12, 2025

Is your business on social media? Then you’ve probably seen how one viral tweet, a trending hashtag, or a wave of customer complaints can shift public perception overnight. In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation.

Social Media 62

Social Media Analytics Analysis Trends 62

InMoment XI

NOVEMBER 22, 2024

For example, a chart highlighting the trend in NPS over the last six months provides instant insight into your customer loyalty efforts. However, quantitative data lacks context, so you can’t explain why your NPS is trending downward. You can share updates through in-app notifications or even social media posts.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

InMoment XI

DECEMBER 5, 2024

The online space, especially in the form of social media and review sites, amplifies public opinion. For example, if you want to target younger members, a good practice would be to enhance your social media presence. You can even identify and use viral trends to better connect with such members.

Management 195

Management Social Media Financial Banking 195

BirdEye

DECEMBER 28, 2024

Social media management has become increasingly challenging with evolving algorithms, shifting audience behavior, and ever-changing best practices. However, these challenges only compound for enterprises looking to expand their digital footprint across social media platforms.

Social Media 52

Social Media Software Management Multi-Channel 52

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Strategy Marketing 52

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing.

Customer Experience 396

Customer Experience Social Media Analytics Chatbots 396

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. Now, it’s about being one step ahead.

Trends 244

Trends Innovation Customer Service Omni-Channel 244

Experience Investigators by 360Connext

DECEMBER 3, 2024

We then spotlight the burgeoning trend of transparency in technology. First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication. However, the episode also offers a reality check for smaller businesses considering AI adoption.

Handbook 143

Handbook Social Media Retail Trends 143

Retently

NOVEMBER 27, 2024

Analyzing Market Trends and Customer Behavior 2. Leveraging Social Media and Influencer Marketing 8. Dive deep into customer behavior and market trends to tailor strategies that resonate with your audience. Falling behind on these trends can make your brand seem outdated. Personalizing the Customer Journey 3.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

InMoment XI

OCTOBER 24, 2024

They integrate with apps, websites, and social media to provide a consistent customer experience across all channels. InMoment’s advanced analytics and AI-powered tools allow businesses to track customer sentiment, identify trends, and personalize interactions across the customer journey.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

ECXO

OCTOBER 23, 2024

With advanced data analytics capabilities, AI can analyze vast amounts of customer data in real time, identifying patterns and trends that human operators might miss. Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

InMoment XI

DECEMBER 18, 2024

It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. They analyze historical data, trends, and real-time metrics to forecast customer demand accurately. Test and refine workflows to remove bottlenecks if your metrics start trending downward.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

InMoment XI

OCTOBER 23, 2024

By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat. Encourage personalized member services.

Banking 195

Banking Customer Experience Effort Score Financial 195

BirdEye

JANUARY 24, 2025

Driving social media reviews requires more than just asking customers for feedback. You’ll learn proven frameworks for driving genuine social media reviews in this guide. Now, let’s explore some proven strategies to drive social media reviews effectively.

Social Media 52

Social Media Loyalty Feedback Customer Journeys 52

InMoment XI

FEBRUARY 3, 2025

Enhancing Geo-Targeted Advertising With CI, businesses can better tailor their ads to local target audiences based on conversational trends. For example, say a community discusses an upcoming neighborhood-wide event on social media.

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

rethinkCX

FEBRUARY 17, 2025

With social media platforms like Facebook, Twitter, Instagram, and LinkedIn becoming essential communication channels, businesses must adapt to provide 24/7 customer support. Why Social Media is Essential for Customer Support 1. Strategies for Delivering 24/7 Social Media Customer Support 1.

Social Media 52

Social Media Brands Chatbots Omni-Channel 52

InMoment XI

SEPTEMBER 21, 2023

It involves collecting and analyzing feedback from multiple sources, such as reviews, social media, and customer surveys, and using that feedback to improve the customer experience and build a positive reputation. Sounds like a lot, right? No need to be overwhelmed. We’ve compiled a step-by-step checklist to get you started.

Management 368

Management Social Media Feedback Voice of Customer 368

eglobalis

NOVEMBER 3, 2024

Both countries have developed their tech sectors by embracing a culture of rapid innovation, cross-sector collaboration, and the exchange of ideas—factors that enable them to respond swiftly to global trends and client demands.

B2B 504

B2B Culture Innovation Loyalty 504

ShepHyken

OCTOBER 27, 2024

What Customer Service Trends Should You Jump On Now? My Comment: I like this article, which shares some of the big trends in customer service and CX, tells us why and then suggests what we might do with the information. As technology is changing faster than ever, the trends are changing as well. Engage, Delete, Ignore or Snub?

Customer Service 79

Customer Service Social Media B2B Chatbots 79

ECXO

AUGUST 12, 2024

Marketing Automation Platforms: Platforms such as Marketo and HubSpot are vital for automating marketing tasks like email campaigns, social media management, and lead nurturing. By leveraging social listening capabilities, companies can monitor customer sentiment and adapt strategies to strengthen customer relationships.

Customer Experience 366

Customer Experience e-support Social Media B2B 366

BirdEye

MARCH 6, 2025

They followed the rulebooklaunched a website, created social media accounts, and ran paid ads. A balanced approachmerging search engine optimization, smart social media accounts, and fresh contentworks best for a long-term footprint. Increase online presence. But visibility alone isnt enough.

Tips 85

Tips Tools Social Media Multi-Channel 85

eglobalis

JUNE 27, 2024

Insights from these teams at companies like Salesforce, DHL, and Walmart highlight trends and areas for improvement. This involves gathering data from multiple sources such as customer feedback, social media interactions, sales data, and direct customer interviews.

Strategy 433

Strategy Customer Experience Net Promoter Score Customer Centricity 433

InMoment XI

JUNE 7, 2022

Their new partnership allowed the company to integrate social media content with their VoC data. Gensler now has the ability to achieve a deep, data-driven understanding of customer experience in airports by mining omnichannel social media data from dozens of America’s airports. The result?

Company 369

Company Social Media Return on Investment Travel 369

PeopleMetrics

JANUARY 30, 2025

Here's what I'm seeing in the field now: 1) Real-Time Pattern Recognition I recently worked with call center whose AI system spotted a trend in customer complaints about their billing process. Turns out, customers were more honest on social media than they were in survey feedback channels.

Social Media 110

Social Media Telecommunications Hospitality Call Center 110

ECXO

JULY 29, 2024

Insights from teams at firms like IBM, FedEx, and Target highlight trends and areas for improvement. This involves gathering data from multiple sources such as customer feedback, social media interactions, sales data, and direct customer interviews. Regularly analyze this feedback to identify trends and areas for improvement.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

InMoment XI

MARCH 21, 2022

At the end of the day, you need a single platform that can combine direct survey data from customers, but also indirect data (like social media reviews), and inferred data (like contact centre chat logs). Challenge 2: Figuring Out Customer Trends. Businesses want to make the best decisions based on the available information.

Brands 397

Brands Roadmap Strategy Social Media 397