TechSee

OCTOBER 9, 2018

The key to reaching this powerful demographic is by understanding that technology is central to their being. This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. They demand highly convenient and fast service.

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Omni-Channel Self Service Customer Service Virtual Agent 359

Comm100

JULY 27, 2023

Yale University states that only 34% of students with dyslexia graduate from college, demonstrating how much those with dyslexia are underserved. How Does Dyslexia Impact Education? Dyslexia can cause an individual to have lower self-esteem and a lack of confidence in their abilities, inhibiting personal growth.

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Study Financial Technology Chatbots 211

Uniphore

JANUARY 21, 2022

These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? With conversational artificial intelligence (AI) and automation.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

Uniphore

NOVEMBER 11, 2021

Conversational AI is helping travel and hospitality leaders weather the turbulence and welcome new customers with next-generation CX. In this article, we unpack how AI-powered customer service solutions are working to: Personalize the Traveler Experience More customers are shopping for, booking and changing travel plans online.

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Self Service Hospitality Travel Touchpoint 130

TechSee

SEPTEMBER 21, 2023

Generative AI will be transformative for every enterprise. However, today’s early Generative AI solutions lack context, and deliver a poor user experience. These are the keys to unlocking mainstream adoption of Generative AI for service and CX. Using Generative AI should be as natural as chatting with a friend.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

Uniphore

JUNE 10, 2021

We also learned just how important contact centers are to our everyday lives. When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. Our solution: educate centers on the power of automation and empower agents to use technology to their advantage.

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Call Center Self Service Contact Center Case Study 246

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. As a result, it can be very challenging to assess Conversational AI providers. Many Conversational AI providers offer integrated reinforcement learning, which improves AI performance over time.

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Chatbots Self Service Culture Virtual Agent 124

TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

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Self Service Examples Customer Service Representative Virtual Agent 109

TechSee

JUNE 10, 2021

It’s no secret that truck rolls are a necessary evil for the service industry. Absolutely, your customers aren’t happy to wait for service. But even though a large proportion of truck rolls are non-value-added activities and a tremendous waste of resources, these dispatches remain a fact of life for service organizations.

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Self Service Innovation Analytics Transportation 207

COPC

APRIL 1, 2024

Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. With the advent of generative AI (GenAI) and large language models (LLMs), we are in an era of exponential change.

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Customer Experience Contact Center Gamification Chatbots 91

Uniphore

NOVEMBER 19, 2021

How do businesses consistently deliver a positive, productive and compliant collections experience? By leveraging the power of conversational AI. In many cases, customers can then complete payment(s) through AI-powered self-service.

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Self Service Financial Customer relationships Interaction 130

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

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Innovation Travel Financial Exercises 134

Uniphore

DECEMBER 27, 2021

How can organizations turn this downward trend around and improve IT operations for their employees? Conversational AI may be the answer. The two technology experts discussed the pandemic-fueled shift toward remote work—and how that shift has fundamentally reshaped IT help desk operations and expectations.

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Self Service User Experience Chatbots Consulting 211

Kustomer

MARCH 19, 2024

An AI-powered agent copilot built on top of our CRM. While AI is not new to Kustomer, it is now emerging at the forefront in a significantly more strategic capacity, impacting how companies can transform their customer engagement methods. How Does it Work? What is KIQ Agent Assist?

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Self Service CRM Knowledge Base Metrics 69

TechSee

NOVEMBER 10, 2020

The discussion around how to reduce customer service costs is not a new one. For decades, service organizations have been proposing innovative ways to cut operational costs in customer service: Let employees bring their own coffee? ??. Alas, none of these initiatives have worked, at least in the long-term.

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Self Service Customer Service How To Contact Center 207

Beyond Philosophy

DECEMBER 28, 2023

This year has been the year of AI. We hosted the Global Customer Service Experience Director of Alvarez & Marsal Alex Mead ( alexmead@sky.com ) recently to talk about it, and I wanted to share what we discussed here with all of you, too. One thing I appreciate about Mead is how his opinions make me think.

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Self Service Airlines Conference Call Center 88

Retently

APRIL 5, 2024

This interconnected retail context demands a cohesive approach, ensuring that customer experience is consistent and positive, regardless of how or where the customer chooses to shop. Traditionally retail refers to the sale of goods and services through physical stores. The result?

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Retail Engagement Strategy Customer Experience 78

Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. That’s a serious improvement.

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Healthcare Net Promoter Score Call Flow Self Service 147

TechSee

APRIL 21, 2021

These growing call volumes – coupled with the continuous need for cost optimizations – have driven the demand and adoption of artificial intelligence (AI) in call centers. AI is moving forward rapidly, with contact center AI software continuously evolving and dramatically improving, and ultimately delivering more value. .

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Call Center Self Service Innovation Contact Center 136

Solvvy

SEPTEMBER 7, 2022

How are brands stepping up and meeting these higher customer expectations? How are brands stepping up and meeting these higher customer expectations? AI works with humans to create the ideal experience . And this speed is required for both the AI components as well as the experience with human agents.

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Self Service Customers Brands Customer Expectations 106

Uniphore

JANUARY 21, 2022

Service providers must comply with a constantly evolving list of privacy, financial and medical disclosure guidelines. In the wake of the global pandemic, customer experience (CX) has risen to new prominence as more patients and members are interacting with healthcare service providers remotely. healthcare costs. healthcare costs.

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Healthcare Analytics Self Service Consumers 147

Solvvy

JUNE 22, 2022

When they search your website for answers or reach out for customer service or support, they want answers now. But the relevance of that answer can vary depending on the type of technology that powers the solution. What is Conversational AI? So, what is the key differentiator of conversational AI?

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Self Service e-support Chatbots Knowledge Base 119

TechSee

AUGUST 15, 2021

When dealers are responsible for the warranty management services, the manufacturers are required to reimburse their dealers for repairs performed on equipment under warranty. These services, as well as other industries that are negatively affected by high numbers of warranty claims, need better warranty management solutions.

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Self Service Management Video Contact Center 207

AWS Machine Learning

FEBRUARY 13, 2024

In this post, we discuss how BigBasket used Amazon SageMaker to train their computer vision model for Fast-Moving Consumer Goods (FMCG) product identification, which helped them reduce training time by approximately 50% and save costs by 20%. Store data in an Amazon Simple Storage Service (Amazon S3) bucket.

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Training Gamification Data Innovation 102

Playvox

FEBRUARY 27, 2024

In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. How do you keep your best employees engaged, motivated, and empowered? How do you keep your best employees engaged, motivated, and empowered? Attract new talent?

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Engagement Contact Center How To Employee Engagement 73

TechSee

JANUARY 14, 2020

The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Post-call analysis also benefits from AI. Collaboration is key. Collaboration is key.

Call Center 124

Call Center Self Service Virtual Agent Contact Center 124

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.

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Contact Center Chatbots Self Service Touchpoint 94

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. Businesses need to think carefully about how they’re going to support and monetize this enormous growth.

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Technology Self Service Wireless Telecommunications 109

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! In this blog, we’ll explore seven customer service trends for 2024.

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Trends Self Service Customer Service Chatbots 52

TechSee

FEBRUARY 2, 2022

In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the benefits of delivering a good customer experience. Learn how TechSee’s helped Achmea improve their core KPIs and enhance customer satisfaction . With 56.8%

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Call Center Self Service Technology Social Media 124

TechSee

JANUARY 14, 2020

The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Post-call analysis also benefits from AI. Harnessing the Power of Collaboration Through AI.

Self Service 109

Self Service Virtual Agent Contact Center Call Center 109

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. Customers now want to apply the power of large language models (LLMs) to further improve the customer experience with generative AI capabilities. We also discuss some relevant use cases.

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Self Service Contact Center Multi-Channel Knowledge Base 104

TechSee

MARCH 17, 2020

In today’s customer-centric and highly competitive marketplace, field service organizations must meet the growing expectations for shorter waiting times, quicker resolutions, and better overall customer experience. Thanks to Artificial Intelligence (AI), field service organizations can now make all this a reality.

Self Service 109

Self Service Knowledge Base eBook Analysis 109

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

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Knowledge Base Study Healthcare Travel 115

TechSee

MARCH 30, 2021

New thinking is pointing to another area of focus for boosting sales: Customer Service. Contact center agents and field service technicians are probably the best placed salespeople within the organization. But how can Customer Service agents and technicians make the shift to become sellers? What is Visual Assistance?

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Self Service Customer Service Contact Center Video 109

AWS Machine Learning

DECEMBER 5, 2023

This post is written in collaboration with Balaji Chandrasekaran, Jennifer Cwagenberg and Andrew Sansom and Eiman Ebrahimi from Protopia AI. New and powerful large language models (LLMs) are changing businesses rapidly, improving efficiency and effectiveness for a variety of enterprise use cases.

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Data Training Financial Examples 98

Upstream Works

NOVEMBER 30, 2022

There have been several implications in this space that compound each other, with the net result being a more challenging environment for all forms of customer service. Not only does this impact the agent experience by making agent workloads more manageable, but CX also improves when routine inquiries are handled faster with self-service.

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Self Service Contact Center Customer Experience Chatbots 78