ShepHyken

DECEMBER 28, 2020

In contrast to a loyalty program, gifting is a cost effective way to achieve tangible and significant results. My Comment: Here is a fascinating article about loyalty and the customer experience. It turns out that loyalty programs that give you points for your business may be taking a second seat to the customer experience.

Customer Service 140

Customer Service Loyalty Programs B2B Competitive Advantage 140

ShepHyken

JUNE 6, 2022

My Comment: Just as the title of the article implies, here are 15 great ideas from the Forbes Business Council on how to encourage your customers to come back. The first tip reminded me of a strategy where customers send in videos about how they use products. I’m always careful when using the term “loyalty program.”

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

OCTOBER 11, 2021

Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? Hospitality Net) The best demonstration of brand loyalty in hospitality and travel, in general, is the share of repeat business. We can learn so much from the hospitality industry. by Max Starkov. Same for CX.

Customer Service 72

Customer Service Hospitality Rewards Programs Self Service 72

Customer Bliss

NOVEMBER 23, 2018

Today, I’m replaying one of our most popular episodes from 2018 about the employee experience and building customer loyalty at Hertz with Eric Smuda , VP of Customer Experience and Loyalty.

Employee Experience 143

Employee Experience Loyalty Programs Chief Customer Officer Loyalty 143

InMoment XI

SEPTEMBER 1, 2022

There is something to be said about how vital it is to leverage market research to understand your non-buyers so you can convert them into customers. But focusing on how to improve customer retention is just as important, if not more. How to Improve Customer Retention. By leveraging your customer experience (CX) program.

Customer Retention 260

Customer Retention How To Customer Journeys Telecommunications 260

delighted

JUNE 30, 2022

Your customer experience program is a great way to identify your happiest customers, and then encourage them to refer their friends throughout the post-purchase journey. In this post, you’ll learn everything you need to know about referral programs, and how to set up your own. What is a referral program? About Friendbuy.

Sales 83

Sales Net Promoter Score Loyalty Programs Ecommerce 83

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. Hybrid points programs.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Comm100

SEPTEMBER 22, 2016

Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal. The Power of a Positive No: How to Say No and Still Get to Yes by William Ury. The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.”

Customer Service 100

Customer Service Case Study Gamification Culture 100

Currency Alliance

MARCH 20, 2020

There are really only four ways to create value for all stakeholders in a loyalty program: maintain low operating costs, and funnel the savings into rewards. add complementary partners in every spending category so the program and the currency are more useful and interesting. Not every loyalty program seems to appreciate this.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Strativity

SEPTEMBER 26, 2014

This applies to anti-wrinkle cream, mortgage deals from your bank, and hospital follow-ups alike. Create a convincing loyalty program. Bridget explains that they make their program worthwhile for the customers by transferring information from one touch point to the next. Sephora’s solution?

Customer Experience 40

Customer Experience Customer Centricity Hospitality Loyalty Programs 40

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. Norwegian Air Shuttle and Strawberry Hospitality Group have made public their intention to shake up their market.

Loyalty 59

Loyalty Trends Data Marketing 59

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. How can we call that success?

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Kayako

MAY 30, 2017

You’ve read all the classic books on customer service— Delivering Happiness by Tony Hsieh, How to Win Friends and Influence People by Dale Carnegie, and more. I have selected these videos because each one has influenced our customer relationships and deepened our understanding of how to provide better customer support.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

SmartKarrot

NOVEMBER 18, 2022

This includes knowing what clients need, as well as being able to articulate this information back to the team so that they can better understand how to help their clients succeed. These companies include hospitals, clinics, and medical research facilities that use software for patient care management and billing purposes. Final Words.

Management 10

Management Healthcare Retail Software 10

SmartKarrot

NOVEMBER 17, 2022

This includes knowing what clients need, as well as being able to articulate this information back to the team so that they can better understand how to help their clients succeed. These companies include hospitals, clinics, and medical research facilities that use software for patient care management and billing purposes. Final Words.

Management 10

Management Healthcare Retail Software 10

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands. How to compete.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

Retently

FEBRUARY 21, 2024

T rends in customer feedback can tell how to address common complaints and implement suggestions for improvement. Hospitality operators A regional restaurant chain could implement the survey on their website and as part of their loyalty program signup.

Survey 78

Survey Social Media Advertising Analysis 78

Currency Alliance

AUGUST 22, 2022

The Points Bank in a loyalty program is the module of software that keeps track of all transactions related to issuing, redeeming, or exchanging points among loyalty program members, partners and other stakeholders. It’s also worth mentioning that points banks can be used in non-points based loyalty programs.

Banking 52

Banking Loyalty Loyalty Programs Airlines 52

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Rebalancing loyalty program economics.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

ProProfs Chat

DECEMBER 21, 2020

With regular monitoring, it’ll be easier for your brand to come up with strategies that help you understand how to reduce customer churn. How to Reduce Customer Churn? Read: How Online Training Can Lead Your Sales Team to Success. If anything, loyalty programs are soaring. Introduce a customer loyalty program.

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98

Currency Alliance

SEPTEMBER 17, 2019

In this new content series, we show what a world-beating loyalty program would look like in four different sectors, and discuss the brands currently showing the potential to build that ‘world-beating’ program. First up: the travel & hospitality sector. A world-beating program in travel.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

C Space

MAY 20, 2020

Facebook is also working to integrate loyalty programs. Consumers watched the step-by-step instructional video on how to do an easy cut, a business cut, a fade and a brush cut, among others. Businesses will be able to buy ads for their Shops, and when people use Facebook’s checkout option, it charges them a fee.

Brands 52

Brands Airlines Travel Transportation 52

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. These are misguided headlines. Cloud-based tech can solve this problem.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Clarabridge

SEPTEMBER 8, 2015

This article originally appeared in Hospitality Technology and can be read in full here. Loyalty marketing has been defined as “the business process of identifying, maintaining and increasing the yield from best customers through interactive, value-added relationships.” That value-add is a two-way street.

Loyalty 40

Loyalty Hotels Hospitality Loyalty Programs 40

Currency Alliance

JULY 24, 2018

Anyway – given that Currency Alliance positions itself as a flag-bearer for great CX, I asked around the office for everyone’s worst ever experiences in the travel & hospitality sector. I’m a member of loyalty programs with two different airline alliances: One World, and SkyTeam. Travel-Sick. “I I gave up.”.

Travel 40

Travel Course Customer Experience Airlines 40

Currency Alliance

APRIL 11, 2018

There are countless examples of brand confidence/paranoia having a measurable impact on customer loyalty. Like every hospitality brand, it faces the ongoing risk of unsold capacity. Mobile operator Giffgaff texts customers every month with suggestions for how to reduce their bills[xvii]. Disloyalty marketing.

Consumers 45

Consumers Brands Loyalty Effort Score 45

ShepHyken

FEBRUARY 5, 2023

There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. Creating a group of your best customers sharing ideas on how to make the experience they like even better can be a goldmine of intel that you can use for all of your customers. How about a former waiter/server?

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64

ShepHyken

FEBRUARY 5, 2023

There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. Creating a group of your best customers sharing ideas on how to make the experience they like even better can be a goldmine of intel that you can use for all of your customers. How about a former waiter/server?

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62