Customer Bliss

MARCH 1, 2018

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

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Hospitality Healthcare Customer Journeys Survey 154

Michel Falcon Experience

MARCH 17, 2023

Michel Falcon: Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned, and those of others, on how to build a more purposeful business and career. I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Keatext

MARCH 5, 2019

The post How to market great hospitality brands with text analytics appeared first on Keatext.

Hospitality 75

Hospitality Analytics Brands Marketing 75

ShepHyken

JULY 14, 2021

Both of these authors have a hospitality background. You teach them what they can say, “Yes” to, what they can’t do for the reasons previously mentioned, and how to think in terms of options and alternatives. The post How to Say YES – Every Time appeared first on Shep Hyken. What is the Question ? Follow on Twitter: @Hyken.

How To 168

How To Hotels Hospitality Transportation 168

SurveyGizmo

JANUARY 20, 2021

One of the largest, oldest, and highest ranked surgical teaching hospitals in the U.S.A. As a teaching hospital, much of their research is shared with other surgeons and hospitals around the world. Another project the researchers at this hospital ran with Alchemer was targeted towards Health Practitioners Education needs.

Hospitality 52

Hospitality Exercises Survey Study 52

CSM Magazine

JULY 30, 2021

Read on to learn a few tips for improving customer services in the hospitality industry, including how to help employees improve customer services. While meeting clients’ expectations seems enough, it isn’t in an industry with high competition like hospitality. Exceed the needs and expectations of customers.

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Hospitality Industry Tips Customer Service 52

Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. By David Harrington. The rise of white-glove customer service.

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Hospitality Travel Industry Brands 74

Talkdesk

APRIL 22, 2020

When I’m onboarding new hires, I can have them download, register and learn how to use the program within an hour, and they are able to take calls.” — Emily Donohoe, training specialist, HotelTonight. However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response.

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Hospitality Travel Contact Center B2C 59

CSM Magazine

SEPTEMBER 28, 2021

How to make a booking. Tools like Reputation can help manage all of this information efficiently so that hospitality leaders can focus on providing a great experience.” Interested in learning more about how to build a hospitality customer experience strategy? Price Range. Opening Hours. Location/directions.

Hospitality 52

Hospitality Study Consumers Social Media 52

Maru Group

AUGUST 13, 2020

The hospitality industry faces an unprecedented test with the spread of COVID-19. Hospitality is inherently social. Maru/Matchbox recently facilitated a conversation with a group of hospitality professionals, to provide a forum for the exchange of ideas and to better understand the revolution currently underway.

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Hospitality Industry Hotels Tourism 52

Keatext

MARCH 5, 2019

The post How to market great hospitality brands with text analytics appeared first on Keatext.

Hospitality 40

Hospitality Analytics Brands Marketing 40

ReviewTrackers

DECEMBER 16, 2020

You’re required to fill out information such as your first and last name, the name of your practice or hospital, address, phone number, and an email address. Claiming Your Vitals Profile. Fill Out the Form. The signup page will ask you to complete a form. Update Your Profile. Insurance types accepted. Languages spoken.

Management 120

Management How To Healthcare Hospitality 120

ReviewTrackers

FEBRUARY 20, 2019

Along with Yelp, Healthgrades ranks as today’s most trusted site for online reviews and ratings of doctors, dentists, and hospitals. You can also check ReviewTrackers’ guide on how to claim your listing via Google My Business. First-time Yelp listing owners should also take a look at our comprehensive Yelp business guide. .

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Hospitality Healthcare Marketing Insurance 78

NetBase

MAY 30, 2019

Such is the lot of hospitality and restaurant brands. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. Here are the things consumers are most concerned with in each industry: Hospitality. One Super Easy Box to Check. Response times—i.e.,

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Hospitality Analytics Report Consumers 56

Zonka Feedback

AUGUST 2, 2021

Patients always share their experiences with their known ones and advise them to either choose or stay away from a particular physician, hospital, or healthcare center. And now this is increasing as today's patients are becoming from aware and tech-savy.

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Feedback System Healthcare Hospitality 98

Lumoa

MAY 29, 2018

You might start to wonder "how to do this kind of analysis?”. Now that you see the importance of reviews, how can you actually drive online reviews? For restaurants it might be Facebook, for hospitals it might be Google, for SaaS companies it’s often Capterra or ProductHunt.

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Engagement How To Travel Hospitality 221

Zonka Feedback

MAY 22, 2022

Did they get information regarding how to use their medical insurance for co-pay? Did your patient find the treatment effective? Did they receive all information pertaining to their health? Was the staff able to help them to make the payment process easier?

Hospitality 52

Hospitality Healthcare Insurance Interaction 52

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors.

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Guest Experience Trends Hospitality Customer Journeys 260

Hallmark Business Connections

MAY 3, 2021

Despite all of this, hospital leaders can showcase gratitude in special ways any day. How to Easily Demonstrate Nurse Appreciation Without a Big Budget. Hospitals can never say “thank you” enough. As such, hospitals might want to create a heartfelt internal video thanking healthcare staff.

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Hospitality Healthcare How To Social Media 52

BlueOcean

JUNE 26, 2018

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. Paul has earned acclaim for his exceptional management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. Empathy is key.

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Customer Service Hospitality Contact Center Hotels 353

C3Centricity

MAY 20, 2019

Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Hospitality is also one of the industries that receives the most comments online, thanks to TripAdvisor and other booking sites. There is no hiding from their clients for hospitality! ” #2.

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Industry Strategy Hospitality Hotels 218

NetBase

NOVEMBER 21, 2018

No industry is immune to change – and the hospitality industry is no exception. But what changes can hotel brands expect moving forward, and how can they avoid disruption by innovative competitors? The success of Airbnb is the biggest modern example of this for the hospitality industry. What’s the next big thing in hospitality?

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Hospitality Industry Hotels Social Media 43

Customer Enthusiast

JANUARY 2, 2018

The server was uncertain about how to respond to the man so she accepted the coupon and excused herself to phone the owner. He has succeeded by honoring the hospitality “sweet spot,” where exceptional customer service and uncompromising character intersect. Don’t settle for ordinary. Choose extraordinary.

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Hospitality Banking Exceptional Customer Service Retail 40

Michel Falcon Experience

JANUARY 16, 2020

If not, he’s one of the most recognizable hospitality entrepreneurs, owns Shake Shack, bestselling author and more! Above: Danny Meyers, the Chief Executive Officer of the Union Square Hospitality Group. He knows what he’s doing when it comes to building a business. If so, my online course, Team Operating System , may be your solution.

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Customer Journeys Strategy Customer Experience How To 88

Micah Solomon

OCTOBER 11, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Superior customer service depends on superior customer-facing employees; here’s an article of mine on how to get them. [Originally published in Forbes.com.

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Customer Experience Customer Service Hospitality Hotels 256

BirdEye

OCTOBER 24, 2023

Justin: Good morning, good afternoon, and good evening, everyone, and welcome to today’s session on how to scale your agency and minimize churn with automation. We are also going to be joined by a very special guest who will share their experience and insights on how to accomplish this. How do you manage all of that?

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Healthcare How To Hospitality System 58

Customer Guru

JUNE 29, 2018

In this episode of CX Conversations, our guest – Rajarshi Sen (Raj), Manager, Operations & Strategic Initiatives at Kamineni Hospitals – joins our host – Vivek Jaiswal – to discuss the state of customer experience in Healthcare. Rajarshi: Oh, yes. We were trying to get through it but we weren’t able to.

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Hospitality Healthcare Customer Experience Management 76

CSM Magazine

FEBRUARY 1, 2024

How to Place the Emphasis on Your Customer Service Skills Once you’ve narrowed down the industry you want to work in and start identifying jobs you want, it’s time to tailor your CV to focus on the most important customer service skills in that industry.

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Net Promoter Score How To Social Media Self Service 52

Alida

OCTOBER 17, 2017

Retail, hospitality and other industries are setting a high bar, delivering innovative experiences to their customers. To respond to increasing patient expectations, more health care organizations are looking to retail and hospitality for inspiration on how to improve the end-to-end patient experience. Final thoughts.

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Hospitality Retail Leadership Culture 247

Steve DiGioia

MARCH 22, 2021

So how can any business tout the great service they provide if a significant segment of the population cannot be sure if the food they serve contains ingredients that may send customers to the hospital? How to Prevent an Allergic Reaction. What Are The 8 Main Food Allergens? No business is perfect and mistake-free.

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Customer Service Hospitality Policies Customers 346

Talkdesk

NOVEMBER 24, 2020

The result is a greater demand for alternative ways of receiving care, with 77% of patients preferring home and virtual care over in-person visits to hospitals and clinics. Learn more about how we deployed our award-winning cloud contact center at a Fortune 100 healthcare organization in just five days to help them ensure care continuity.

Consumers 101

Consumers Healthcare Contact Center How To 101

BlueOcean

MARCH 14, 2024

Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing. We sat down with Director of Strategic Sourcing and Logistics at St.

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Contact Center Resources Hospitality Customer Care 177

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. I agree that the hospitality industry seems to be the perfect place to find excellent examples of good (and bad) business practices as well as examples of customer service.

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Hospitality Industry Hotels Customer Service 48

ReviewTrackers

JUNE 7, 2022

In some cases, however, providers like Nicklaus Children’s Hospital use HCAHPS with advanced survey software to gain additional information on how patients really think and feel about your practice. Read this guide for examples of how to respond to reviews while remaining compliant with HIPAA guidelines.

Management 65

Management Healthcare How To Guidelines 65

ReviewTrackers

MARCH 1, 2019

Home to over 730 million reviews and opinions covering the “world’s largest selection of travel listings worldwide,” TripAdvisor is an essential platform for every hotel or hospitality executive. How to Get the TripAdvisor Certificate of Excellence. Read the guide on how to respond to TripAdvisor reviews. Respond to reviews.

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How To Hotels Travel Hospitality 86

Grade.us

AUGUST 27, 2019

Are the hospitality and travel industries beholden to hospitality reviews? Sure, hospitality reviews are important. There are plenty of companies in the hospitality and travel industry that don't have a strong review portfolio. Is a portfolio of strong hospitality reviews an unfair advantage? Are they though?

Hospitality 30

Hospitality Travel Industry Hotels 30

CSM Magazine

OCTOBER 5, 2022

It’s important for brands to understand the common barriers for new customers and how to remove them. Other common issues that customers encounter include problems with using their preferred payment source, linking credit cards or third party accounts for payments or misunderstanding how to complete the process.

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How To Customer Journeys Touchpoint Entertainment 64