ShepHyken

MARCH 25, 2024

However, the number of customers who are “harder” on employees seems to be increasing post-pandemic. It’s one thing to expect better service. In addition to the findings, there are also suggestions on how to manage the increased expectations. My Comment: Here is an excellent and robust article on loyalty programs.

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Loyalty Programs Hotels Customer Service Hospitality 76

ShepHyken

JANUARY 25, 2021

It’s prime time for retailers to grow an Amazon-level loyalty program by Tom Caporaso. Retail Customer Experience) Clarus Commerce CEO Tom Caporaso believes it’s time for retailers to take advantage of the new membership economy. My Comment: Here’s a great article about customer loyalty.

Customer Service 155

Customer Service Guest Experience Loyalty Programs Hospitality 155

ShepHyken

MARCH 28, 2022

What Today’s Guests Really Want When It Comes To Hotel Loyalty Programs Might Surprise You by Ellis Connolly. Hospitality Net) Why do so many hotel loyalty programs fail? My Comment: Here’s an interesting take on loyalty programs. 78% of customers prefer immediate benefits over accumulating points.

Loyalty Programs 64

Loyalty Programs Customer Service Hotels Entertainment 64

ShepHyken

DECEMBER 28, 2020

Gift Experiences Can Create an Emotional Connection With Customers by Wise Marketer Staff. The Wise Marketer) The psychological impact of gifting, when created and delivered with specific design, has a powerful impact on customer behavior. My Comment: Here is a fascinating article about loyalty and the customer experience.

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Customer Service Loyalty Programs B2B Competitive Advantage 139

ShepHyken

JUNE 6, 2022

Below are their tried-and-true tips to get customers interested and hold their attention. My Comment: Just as the title of the article implies, here are 15 great ideas from the Forbes Business Council on how to encourage your customers to come back. And it all starts with the first contact when the customer visits the website.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

OCTOBER 11, 2021

Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? Hospitality Net) The best demonstration of brand loyalty in hospitality and travel, in general, is the share of repeat business. We can learn so much from the hospitality industry. by Max Starkov. Same for CX.

Customer Service 72

Customer Service Hospitality Rewards Programs Self Service 72

ShepHyken

FEBRUARY 5, 2023

The first on this list is: “Stop calling it customer experience!” There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. federal government services leaps from 63.4 on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. How about a former waiter/server?

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Customer Service Government Loyalty Customer Satisfaction 64