CSM Magazine

JANUARY 2, 2024

Data points to consider include gambling preferences, spending patterns, frequency of visits, preferred games, and feedback. Feedback Analysis for Continuous Improvement Customer feedback is a valuable source of information for improvement.

Omni-Channel 52

Omni-Channel Analytics Data Customer Service 52

ReviewTrackers

APRIL 30, 2019

With many people having budgeted money for entertaining, it is simply smart to expand your reach by pushing relevant ads to highly segmented groups in your geographical region. Instead, select gifts that keep the little ones occupied and entertained quietly at their tables. . Avoid kid toys and items that make noise.

Feedback 89

Feedback Entertainment Advertising Fashion 89

CSM Magazine

APRIL 25, 2024

Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged. Navigating Customer Feedback and Complaints Feedback, whether positive or negative, is invaluable for any business striving to improve its services or products.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. Are you looking for feedback on a new product? How much money did you spend on entertainment last month?”. What kind of results are you trying to get? Optimize open-ends for rich results.

Survey 394

Survey Metrics NPS Effort Score 394

Thematic

AUGUST 16, 2022

The Thematic team was more than twice as likely to mention this in their feedback (66% compared to 28%). It’s in the entertainment category, and who doesn’t like entertainment? It’s in the entertainment category, and who doesn’t like entertainment? But Marvel's win feels too easy.

Brands 71

Brands Entertainment Social Media Comparison 71

Alida

APRIL 26, 2021

PodPlays® is a family-friendly audio drama podcast with a mission to discover Nashville’s next country hits. In order to provide the best content for listeners and their families, PodPlays needed to know who their listeners were, and what content would keep them coming back for more.

Industry 130

Industry Feedback Entertainment User Experience 130

InMoment XI

OCTOBER 24, 2012

While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form.

Survey 200

Survey Entertainment Feedback Engagement 200

InMoment XI

OCTOBER 24, 2012

While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form.

Survey 200

Survey Entertainment Feedback Engagement 200

InMoment XI

OCTOBER 24, 2012

While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form.

Survey 200

Survey Entertainment Feedback Engagement 200

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Examples 78

Examples Entertainment Social Media Consulting 78

CSM Magazine

FEBRUARY 15, 2024

Her direct and authentic interaction has fortified her bond with her fans and allowed for instantaneous feedback that influences her creative process. Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation. With an impressive 128 million followers on Instagram and 88.7

Engagement 52

Engagement Entertainment Video Analytics 52

inmoment

SEPTEMBER 19, 2019

Using this method, businesses can pinpoint where they might be coming up short and—thanks to that aforementioned feedback—create plans that result in transformative change and consistent, memorable experiences. I’ve seen companies that take the time and effort to use unstructured guest feedback capabilities reap sizable benefits.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

delighted

AUGUST 2, 2019

The answer to these questions is to create a proactive reputation marketing strategy powered by customer feedback. By consistently gathering customer feedback, you can drive more positive reviews and testimonials while stopping negative reviews in their tracks. How to gain and leverage customer feedback for reputation marketing.

Feedback 47

Feedback Marketing Net Promoter Score Effort Score 47

BirdEye

MARCH 15, 2024

Posting in the evening can catch the attention of both students and professionals seeking entertainment. Evenings (5:00 PM – 8:00 PM): Whether winding down after work or preparing for a night out, viewers actively seek entertainment on Friday evenings. Doing this leads to increased loyalty and engagement.

Social Media 68

Social Media Entertainment Video Insurance 68

Verint

JANUARY 23, 2018

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. This feedback is used to drive customer experience improvements at more than 220 professional and collegiate properties, leagues, brands and events.

Feedback 28

Feedback Entertainment Sports Case Study 28

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. Close the feedback loop by showing members their input actually influences decision-making in your company. Engagement, not entertainment. Don’t confuse engagement with entertainment. Have a plan—but be flexible.

Engagement 250

Engagement Strategy Entertainment Exercises 250

ECXO

APRIL 10, 2024

However, customers can also behave as a collective “wave”, such as when trends sweep through a customer base, or when collective customer feedback influences a business’s decisions. Surveys and Questionnaires: Design surveys and questionnaires to capture customer feedback and insights about their emotions.

Connections 111

Connections Customer Experience Social Media Analysis 111

ShepHyken

JUNE 28, 2022

Convenient Customer Feedback In Realtime. How to Use Customer Feedback to Improve Performance. Shep Hyken interviews Adam Alfia, co-founder of Feedback. He has a firmly entrenched background in high-end hospitality and entertainment. He shares how companies can utilize customer feedback to create a great experience.

Social Media 64

Social Media Entertainment Feedback Sports 64

SurveySparrow

DECEMBER 22, 2018

Collecting feedback and acting on them wisely is the building stone of any business. No company can flourish without and effective guide established on how to get feedback from customers. There are many statistics out there that claim that the feedback system is flawed and ineffective. But you don’t have the luxury to risk it.

Feedback 75

Feedback How To Social Media Survey 75

Win the Customer

SEPTEMBER 5, 2023

But beyond personal connections and entertainment, social media has also revolutionized the world of customer service. Customers expect prompt responses to their inquiries, complaints, or feedback. Gathering Feedback : Social media provides a platform for customers to provide feedback, both positive and negative.

Social Media 59

Social Media Customer Service Competitive Advantage Entertainment 59

ThriveableBiz

NOVEMBER 13, 2023

Your content & ad campaigns are just like any entertainment brand. And actually, is just the sort of hard information many entertainment brands keep in a database of their audience or subscription members, for similar reasons. It’s just the same when you’re in the business of entertaining people.

Marketing 52

Marketing Entertainment Social Media Course 52

Thematic

MARCH 13, 2023

Advertised vs. Delivered Experience at Qualtrics X4  - 4 out of 5 Qualtrics X4 was advertised as featuring celebrity speakers, professionals from leading brands, entertainment, and a deep-dive into product knowledge. One great question came from a junior data analyst working with customer feedback. killers in the house.

Entertainment 62

Entertainment Conference Advertising Airlines 62

SurveySparrow

MARCH 24, 2024

Escape rooms have surged in popularity, both as entertainment and educational tools. Not only is this a fun and engaging way to entertain or educate, but it can be incredibly immersive with the right approach. Feedback Timing : Instant feedback on puzzle solutions is not easily implemented, which can disrupt the game’s flow.

How To 52

How To Entertainment Engagement Survey 52

Storyminers

JUNE 3, 2022

More customers will want more to do (information, entertainment, service, repair, etc.) How important is customer feedback as a component of customer experience? More shopping will happen before people head to the store than ever before. than ever before. Of course, it’s extremely important. One caution, however.

Trends 147

Trends Customer Experience Wireless Entertainment 147

GetFeedback

AUGUST 30, 2019

Their site is full of fun and entertaining quiz-style surveys that have broad appeal. Sent after purchase, they let you ask customers to feedback on their experience with you. It is worth keeping in mind that you can and should incorporate the survey feedback you receive to tweak your marketing and promotional material.

Survey 276

Survey How To Customer Satisfaction Entertainment 276

GetFeedback

JULY 19, 2019

Use that test as an opportunity to see how many surveys were filled out, to understand the quality of the feedback being received, etc. Passenger feedback from a Philadelphia-based airport alerted JetBlue to dissatisfaction. This is why organizations should begin by establishing internal benchmarks through a pilot program. .

ROI 309

ROI How To Touchpoint Hotels 309

CSM Magazine

AUGUST 8, 2023

While TikTok might seem like a platform primarily for fun and entertainment, it’s rapidly becoming a space where users voice their queries or concerns. Monitor Feedback and Adapt Never stop evolving. This feedback is invaluable. Make sure you’re there to answer.

Customer Satisfaction 52

Customer Satisfaction Advertising Entertainment Social Media 52

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience How To Social Media 52

Zonka Feedback

MAY 30, 2022

A Museum visit is a source of entertainment as well as a mode of getting more knowledge for the visitors. People who like to visit museums usually want to explore different museums in various places, but they revisit those museums that are able to provide a thrilling and memorable experience to them.

Survey 52

Survey Entertainment Feedback Management 52

CSM Magazine

SEPTEMBER 11, 2023

The marriage of entertainment and first-rate service sets the stage for a masterclass in digital hospitality, providing invaluable lessons for other industries grappling with the complexities of the online realm. Feedback and Reviews: The Pulse of User Satisfaction No longer satisfied with monologues, today’s customers want dialogues.

Customer Service 52

Customer Service Entertainment Hospitality Customer Service Representative 52

BirdEye

DECEMBER 8, 2022

Create entertaining content that will resonate with your followers. Without having to scroll down a page or read thousands of words, viewers can find what they’re looking for in a quick, helpful, or entertaining video in just a few minutes. Address any feedback from your followers. How to use them: Create a business page.

Social Media 98

Social Media Brands Video Entertainment 98

GetFeedback

SEPTEMBER 14, 2018

From this study, we can conclude: Entertaining customers doesn’t build loyalty when it comes to handling customer service issues; reducing customer effort , or the work required of them to resolve their issue, does. Encourage customers to share feedback. The key to getting feedback is to make it effortless for customers to do so.

Loyalty 170

Loyalty Effort Score Net Promoter Score Touchpoint 170

CSM Magazine

JULY 11, 2022

It takes understanding your patrons’ needs and ensuring they are met, especially when it comes to entertainment, facilities, features, and decor. To do this, you might need some free space to entertain your high-paying clientele. Additionally, keeping your customers activated and psyched can help boost sales.

Entertainment 59

Entertainment Retail Customers Tips 59

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Whether it is shopping, banking, working, entertainment, or even dating, digital options are available nowadays, and people are using them. . Real-time Feedback.

Trends 78

Trends Social Media Conference Exceptional Customer Service 78

Qualtrics

MAY 6, 2019

You probably know it’s important to collect citizen feedback on government services, but have you ever thought about all the ways and places you could do it? Just as importantly, do you know how to “close the loop” with residents and citizens after they give you feedback? Government officials use the feedback to help make decisions.

Government 30

Government Feedback Entertainment Survey 30

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. Even among season-ticket holders, we weren’t getting a consistent set of feedback.”. Use tools that engage fans in a meaningful way.

Sports 90

Sports Entertainment Tips Guest Experience 90

Thematic

FEBRUARY 11, 2024

Last year, we wrote about how Atlassian built infinite customer feedback loop using AI which is based on similar ideas: personalized connection with users through granular feedback analytics. After a few short product demos, Kristin Bell entertained us in a light-hearted interview. But they need to be managed centrally.

Conference 62

Conference NPS Hotels Self Service 62