Lumoa

MARCH 21, 2023

I wanted to share the tactics and tools I teach in my speeches, as well as what my team teaches in our customer service workshops. It really looks like business owners are not aware of the consequences of offering bad customer experiences, meaning losing clients and employees, then their business. I hold nothing back.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. Creating a culture focused on customers has to start and end with focusing on employees.

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190

Lumoa

MAY 5, 2022

It is therefore smart to look at customer experience strategy and brand strategy together if you want to build a stronger position in people’s consciousness. It can open up new opportunities, additional sales and long-term customer relationships. In This Article: What is Customer Experience?

Strategy 277

Strategy Customer Experience How To Analysis 277

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. of podcasts worldwide.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Kerry Bodine

NOVEMBER 28, 2022

I ’m excited to see what next year has to bring, and I ’ d love to have the opportunity to help you transform your customer and employee experiences for 2023 and beyond. The post Cyber Monday Sale: 4 Offers To Make The Most Of 2023 appeared first on Bodine & Co.

Customer Journeys 24

Customer Journeys Sales Course Training 24

Kerry Bodine

NOVEMBER 28, 2022

I ’m excited to see what next year has to bring, and I ’ d love to have the opportunity to help you transform your customer and employee experiences for 2023 and beyond. The post Cyber Monday Sale: Save on CX Training & Coaching Through December 9 appeared first on Bodine & Co.

Training 24

Training Customer Journeys Sales Course 24

CX Journey

SEPTEMBER 8, 2016

Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. What is the employee experience? Let's go back to listening to employees and improving the employee experience.

Customer Experience 80

Customer Experience Customer Journeys Employee Experience Culture 80

One Millimeter Mindset

APRIL 8, 2019

Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Because your employees, and what they “do,” is absolutely fascinating! Think about the implications for employee experience and customer experience.

Communication 75

Communication Employee Experience Customer Retention Sales 75

ClearAction

JANUARY 8, 2024

Longer sales cycles due to distrust. Then you must champion insights through suggestions for various functional areas, workshops, and change management for accountability and applause of progress and action plan completion. Why does this drive growth? Anything you do that bothers customers costs you!

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

ClearAction

OCTOBER 12, 2022

This means current experience management metrics are insufficient! Interestingly, Employee Experience or Partner Experience can be substituted for CX below. Experience Management (XM) encompasses CX + EX + PX. Brand experience and product experience are subsets of CX, and they are sometimes subsets of EX and PX.).

Metrics 62

Metrics Management Effort Score ROI 62

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. People are craving experiences or services through programs that actually make a difference.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. That’s the magic of employee satisfaction. Satisfied employees are more motivated and engaged in their work.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

One Millimeter Mindset

MAY 12, 2020

When they realized their professional value involves more than sales scripts, tactical to-do lists, and algorithms. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Resources 82

Resources Innovation Communication Sales 82

One Millimeter Mindset

DECEMBER 9, 2019

Telling your story impacts employee experience and client experience. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or Storytelling Master Classes. Across the organization and throughout your clients’ organizations, as well. Take the next steps.

Employee Experience 66

Employee Experience Communication Trends Engagement 66

One Millimeter Mindset

MARCH 18, 2019

I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do. On a weekly basis, at the very least. Find out more right here. is available on Amazon.com.

Customer Retention 72

Customer Retention Communication Culture Meeting 72

Think Customers

JUNE 16, 2022

Associates quickly presented offers tailored to each customer and proactively contacted high-value and at-risk accounts before their contracts expired – leading to a 20% increase in sales win rates, and 56% of customers becoming more likely to upgrade their service at the company. Make things personal. Align with broader goals.

Customer Journeys 52

Customer Journeys Telecommunications Touchpoint Brands 52

Customer Guru

AUGUST 8, 2018

Annette Franz is the Founder and CEO of CX Journey Inc, a boutique consulting firm specializing in helping clients achieve customer experience strategies via customer understanding. She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

One Millimeter Mindset

DECEMBER 5, 2018

However, do engaged employees, effectively and impactfully, pay employee experiences forward? First, does employee-focus translate into customer-focus? Second, not every employee perceives their relationship with customers the same way. Third, not all employees solve problems the same way.

Engagement 63

Engagement Culture Employee Engagement Employee Experience 63

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Which is exactly what these clients want. In fact, they are hoping you will cave into their behavior.

Employee Experience 74

Employee Experience Meeting Communication Customer Experience 74

One Millimeter Mindset

FEBRUARY 13, 2019

Revive the value of association membership experience by remaining actively engaged in the time between monthly meetings. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. ©2019 One Millimeter Mindset / Sales Aerobics for Engineers®, Ann Arbor MI.

Leadership 63

Leadership Guidelines Meeting Engagement 63

One Millimeter Mindset

JUNE 3, 2019

In addition, these assumptions about professional speak impact productivity, profitability, colleague and employee experience and customer experience, as well. And not necessarily as positively as you think. Why assume that professional speak is expected of you, in the first place? Never miss another insightful post.

Communication 70

Communication Employee Experience Customer Success Meeting 70

Integrity Solutions

NOVEMBER 19, 2018

As a millennial myself, I take on my sales role with great ambition and achievement drive, ready to contribute, but there are also things that I know what I want from my company. It shouldn’t be a surprise that purpose is at or near the top of the list for many sales reps in my age group. Management Attitudes. And the cycle continues.

Company 76

Company Sales Training Culture 76

One Millimeter Mindset

AUGUST 21, 2019

Once a sale is consummated, and a contract comes in-house for execution, the client’s story keeps changing. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. I’d say you have a lot in common. Wouldn’t you?

Connections 75

Connections Course Sales Industry 75

Kustomer

JUNE 17, 2021

A proactive approach gives companies a huge advantage over the competition because it shows the customers how much the brand cares about their experience and what they’re willing to do to keep them around for the long haul. Employee Experience: The Missing Ingredient. This is just as important as CX in many ways.

Sales 99

Sales Employee Experience NPS Banking 99

One Millimeter Mindset

JANUARY 21, 2021

The object is to justify investment in the project (or sale) based on anticipated outcomes. Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Regardless of whether you sell, manage, measure and fix and control, or serve. Easy- peasy. Maybe not so much as we move forward together in 2021.

Leadership 81

Leadership Return on Investment Innovation Groups 81

Clarivate

JULY 16, 2019

Companies with great Customer Experience programs also achieve increased brand value, improved product development, increased acquisition and conversion rates, reduced customer churn, improved employee experience, and improved financial metrics. 67% of customers say they will pay more for a great experience.

Customer Experience 40

Customer Experience Customer Journeys Competitive Advantage Roadmap 40

One Millimeter Mindset

JULY 23, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. Click on this link f or a complementary 15-minute discovery call with me. Build trust.

Strategy 96

Strategy Connections Communication Tools 96

Quadient

JULY 25, 2022

The goal is to visualize the customer’s actual experience and to use an understanding of their perspective to identify opportunities to implement changes that will better satisfy the customer’s needs and wants. During virtual CX workshops, Hilti’s CX team discovered and formalized pain points.

Customer Journeys 52

Customer Journeys Examples Touchpoint Case Study 52

ECXO

APRIL 26, 2023

The partnership is critical to creating a seamless and consistent customer and employee experience across all touchpoints. Shared data and regular reviews – the two heads meet regularly to discuss customer feedback, product development, and other aspects related to the customer experience.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

One Millimeter Mindset

SEPTEMBER 22, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. Start telling stories people trust. Build trust.

Connections 76

Connections Communication Tools Company 76

Qualtrics

MAY 2, 2019

When they’re not exploring the TechZone, they’re able to take part in various workshops. Our Qualtrics team ran three workshops to get women to explore what is possible with the use of technology: Discover Your Future Career. My favorite workshop to teach was the “Lead Like a Boss” workshop. How Was Qualtrics Involved?

Leadership 40

Leadership Groups Industry Feedback 40

Experience Investigators by 360Connext

APRIL 21, 2020

Customer experience is the culmination of so many things. It’s about employee experience, ensuring your employees feel connected to the mission and empowered to deliver the best possible experience. Sally from Sales might teach about creating better LinkedIn profiles.

Course 143

Course Training Feedback Connections 143

SurveySparrow

JUNE 20, 2023

Employee welfare has a major impact on business success. Ensure you value your employees and address their needs. Know more about your employees, by signing up to SurveySparrow ’s employee experience survey. Encourage Feedback Encourage your customers to share their experiences.

Examples 52

Examples Customer Service Customer Experience Exceptional Customer Service 52

ShepHyken

JUNE 5, 2023

To them, it’s nothing sales can’t smooth over with a steak dinner and a $300 bottle of wine. This article touches on some opportunities to create a better website experience, which is essential to the customer experience. Employee Experience VS Customer Experience – Which is Important in Business?

Customer Service 15

Customer Service Retail Touchpoint Comparison 15

Wootric CX Blog

FEBRUARY 14, 2019

She counsels leaders and teams responsible for customer outcomes by designing stronger organizations and guide cross-functional teams to leverage mutually beneficial opportunities with an advanced understanding of the customer journey, sales, product marketing, and operations. Guneet Singh. Jeannie Walters. Joey Coleman.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Customer Guru

AUGUST 21, 2018

Michelli is an internationally sought-after speaker, New York Times bestselling author of business books “The Starbucks Experience”, “The New Gold Standard”, “Prescription for Excellence”, and “Driven to Delight”, and an organizational consultant. Michel’s energy is infectious and his views on customer experience an eye opener.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

JUNE 6, 2019

Storytelling outcomes influence post-sale customer expectations about long-term experiences with products, services and solutions. Is there an experience gap between pre-sale promises and post-sale customer and co-worker experiences? Consider the value of connecting your stories to one another.

Customer Expectations 70

Customer Expectations Sales Connections Customers 70