One Millimeter Mindset

AUGUST 21, 2019

Once a sale is consummated, and a contract comes in-house for execution, the client’s story keeps changing. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. I’d say you have a lot in common. Wouldn’t you?

Connections 75

Connections Course Sales Industry 75

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

JULY 23, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. Click on this link f or a complementary 15-minute discovery call with me. Build trust.

Strategy 96

Strategy Connections Communication Tools 96

One Millimeter Mindset

FEBRUARY 28, 2019

Some of our most difficult customers also are the most rewarding. I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Workforce Profitability retains Customers [link]. Communication Disconnects negatively impact Customer Retention [link]. Image source: Fotolia.

Customer Retention 66

Customer Retention Communication Customers Strategy 66

Wootric CX Blog

FEBRUARY 14, 2019

She counsels leaders and teams responsible for customer outcomes by designing stronger organizations and guide cross-functional teams to leverage mutually beneficial opportunities with an advanced understanding of the customer journey, sales, product marketing, and operations. Guneet Singh. Jeannie Walters. Joey Coleman.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

One Millimeter Mindset

MARCH 27, 2019

When stories engage customers and members, it’s because they hear their own, familiar voices in the story. Traditionally, storytelling is a marketing, sales or PR function. In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos.

Sales 14

Sales Customer Retention Employee Experience Communication 14

One Millimeter Mindset

JUNE 6, 2019

Storytelling outcomes influence post-sale customer expectations about long-term experiences with products, services and solutions. In addition, the stories you tell impact investor, customer, and co-worker expectations of how it is going to be: working with you, yourself. Then, take the next steps. Contact me here. .

Customer Expectations 70

Customer Expectations Sales Connections Customers 70

One Millimeter Mindset

FEBRUARY 6, 2019

Is not only your hiring strategy, but also your business model, flexible enough to give these often self-motivated employees permission to shine? Tomorrow’s workforce profitability strategy focuses on employee interoperability across functional roles and departmental silos. Consider the impact on this model on employee experience.

Strategy 74

Strategy Customer Retention Guidelines Communication 74

One Millimeter Mindset

MARCH 13, 2019

Talk about negative employee experience. Talk about negative stakeholder experience. This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Which leaves many a project team incredulous that key internal stakeholders just do not “get it.”

Customer Retention 12

Customer Retention Culture Employee Experience Strategy 12

One Millimeter Mindset

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? Or, are your (especially) front line employees considered to be disposable? I recall a bunch of client conversations I had as a sales newbie. Because former sales people are fired when they do not made their numbers, right?

Customer Retention 68

Customer Retention Sales Leadership Training 68

One Millimeter Mindset

APRIL 18, 2019

Next, these teams may not have time to sell effectively, especially when actively serving customers. In taking my storytelling speaking programs and workshops to organizations and associations like yours, I constantly hear about how you are trying to do more. We won’t even go into sales force churn rates.). With less staff.

Banking 65

Banking Sales Customer Retention Training 65

One Millimeter Mindset

MAY 13, 2019

Leaving these biases unaddressed creates lousy employee experience. Connecting these dots, when employees feel disenfranchised from one another, their experience and success suffer. Ultimately, customer experience reflects this scenario as customer success and customer retention also are impacted.

Communication 61

Communication Employee Experience Customer Retention Industry 61

One Millimeter Mindset

JANUARY 31, 2019

What happens to employee experience when they are not entirely incorrect? When employees propose solutions, modifications to processes or requests for increased budgets? Is there stakeholder pushback or are employees encouraged to be more curious and inquisitive? Then, create pathways to employees who “do know.”.

Employee Experience 69

Employee Experience Customer Retention Communication Culture 69

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain tactics to help you better serve yourself, so you can better serve customers. Babette Ten Haken is a customer retention specialist. Subscribe to my blog.

Customer Retention 64

Customer Retention Communication Leadership Strategy 64

One Millimeter Mindset

MAY 6, 2019

Babette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs and workshops are created for organizations and associations, like yours, who want to catalyze professional innovation, employee success and customer retention.

Meeting 13

Meeting Communication Customer Retention Groups 13

One Millimeter Mindset

JANUARY 23, 2019

After all, employees who set their sights on a different horizon than your organization’s or association’s are not able-bodied sailors. As a result, they negatively impact not only customer experience, but an all-hands-on-deck customer retention strategy, as well. How do you identify employees at-risk for flight?

Strategy 61

Strategy Customer Experience Customer Retention Policies 61

One Millimeter Mindset

JANUARY 30, 2019

Also, how is this word impeding remarkable customer experiences and employee experiences? How aware are we of how our own speech habits impact how we set the client and employee experience table for the conversation that follows? ©2019 One Millimeter Mindset / Sales Aerobics for Engineers®, Ann Arbor MI.

Guidelines 72

Guidelines Employee Experience Sales Communication 72

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

One Millimeter Mindset

MARCH 14, 2019

In addition, they run the risk of negative employee experience and potentially, burnout. Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Or, are proposals still based on reacting to and fixing issues after they have occurred? is available on Amazon.com.

Communication 64

Communication Customer Retention Innovation Industry 64

One Millimeter Mindset

MAY 1, 2019

Often, the people telling your stories are employees of outside agencies. And these agencies produce lots of marketing and sales oriented materials. She continuously facilitated outcomes in teams comprised of both left-brain and right-brain thinkers in new product development, market research and sales. To tell your stories.

Company 71

Company Return on Investment Culture Customer Retention 71

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

One Millimeter Mindset

MAY 30, 2019

You will discover all of the internal and external stakeholders who touch that contract and, as a result, touch the customer. When these stakeholders become part of your pre- and post-sale customer success and retention team, everyone’s insights change because priorities are expanded. Not only that. Contact me.

Communication 61

Communication Feedback Employee Experience Customer Success 61

One Millimeter Mindset

MARCH 4, 2019

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month.

Exercises 70

Exercises Communication Industry Innovation 70

ClearAction

AUGUST 6, 2019

Here are some examples of how Hootsuite’s whole Marketing department is generating and applying customer journey insights to increase Marketing impact: Field Marketing: This is a two-way street where Field Marketing and Corporate Marketing inform one another. Employee experience is designed to improve customer experience.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

One Millimeter Mindset

FEBRUARY 4, 2019

Because the function of storytelling is perceived as a “necessary and nice to have” element of sales and marketing. But not an element which truly reflects how employees communicate with each other and with customers. Experience based storytelling tells the real story behind the story: collaboration. Are you one?

Customer Experience 12

Customer Experience Guidelines Resources Customer Retention 12

One Millimeter Mindset

FEBRUARY 14, 2019

Shouldn’t our differences become strengths and opportunities – instead of impediments – for serving our customers (and each other) better and better?”. Babette Ten Haken is a customer retention specialist. ©2019 One Millimeter Mindset / Sales Aerobics for Engineers®, Ann Arbor MI. Your thoughts?

Guidelines 13

Guidelines Customer Retention Leadership Communication 13

SmartKarrot

JULY 27, 2020

The Customer Success Directory – To assist Customer Success professionals at all levels to locate needed content, services, technologies, etc., The Customer Success Association has created The Customer Success Directory. a customer experience strategy consulting firm. Customer Success Leaders.

Resources 10

Resources Customer Success Chief Customer Officer Customer Retention 10

One Millimeter Mindset

FEBRUARY 20, 2019

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Planning your next corporate or association meeting?

Customer Experience 14

Customer Experience Communication Groups Strategy 14