Integrity Solutions

NOVEMBER 19, 2018

As a millennial myself, I take on my sales role with great ambition and achievement drive, ready to contribute, but there are also things that I know what I want from my company. It shouldn’t be a surprise that purpose is at or near the top of the list for many sales reps in my age group. Management Attitudes. And the cycle continues.

Company 76

Company Sales Training Culture 76

Experience Investigators by 360Connext

APRIL 21, 2020

Customer experience is the culmination of so many things. It’s about employee experience, ensuring your employees feel connected to the mission and empowered to deliver the best possible experience. Plus, learning opportunities keep your employees engaged and happier.

Course 143

Course Training Feedback Connections 143

Wootric CX Blog

FEBRUARY 14, 2019

She counsels leaders and teams responsible for customer outcomes by designing stronger organizations and guide cross-functional teams to leverage mutually beneficial opportunities with an advanced understanding of the customer journey, sales, product marketing, and operations. Guneet Singh. Jeannie Walters. Joey Coleman. Sarang Bhatt.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Russel Lolacher

JANUARY 23, 2023

But before we get into any of that, let’s connect back to your past a bit and ask the question I asked all my guests, which is what’s your best or worst employee experience? Then we go into workshops where we’ll take that assessment and our key workshop, we call it breaking through the awkward zone.

Connections 52

Connections Leadership Culture Groups 52

One Millimeter Mindset

MARCH 27, 2019

When stories engage customers and members, it’s because they hear their own, familiar voices in the story. Traditionally, storytelling is a marketing, sales or PR function. In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos.

Sales 14

Sales Customer Retention Employee Experience Communication 14

Russel Lolacher

NOVEMBER 7, 2022

In this episode of Relationships at Work, Russel chats with transformation and culture change consultant Katie McLaughlin on why we need to introduce the principles and power of theatre into the employee experience. . When the best time to incorporate this method in the employee journey. We are all actors and spectators.

Employee Engagement 52

Employee Engagement Leadership Employee Experience Exercises 52

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

One Millimeter Mindset

NOVEMBER 25, 2019

Engage me to present one of my speaking programs, workshops or moderated facilitation services. Become more visible, relevant and valuable not only to your employer but also to your strategic partners and clients. Planning your next team, corporate or association meeting? Contact me here. Image source: Adobe Stock.

Engagement 83

Engagement Strategy Meeting Tools 83

Russel Lolacher

JANUARY 16, 2023

So the question I have to ask Esther, I asked every one of my guests, which is, what’s your best or worst employee experience? Oh, well, where they’re speaking from, I’m speaking in the afternoon, and I’m talking to you in the morning. Russel Lolacher. Exactly, exactly. Esther Armah.

Roadmap 98

Roadmap Culture Policies Connections 98

Lumoa

APRIL 24, 2018

The maturity of the organizations ability to use this rich information and leadership greatly determine the outcome of this or any listening system truly driving culture change that leads to improved customer and employee experiences." Blake Morgan Customer Experience Futurist, Speaker and Author. blog linkedin twitter Why?

System 338

System Effort Score NPS Net Promoter Score 338

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Are you content with your customer experience? ” That company now just $400 million a year in sales, system wide, across the globe. But then in 2016, I realized “I’m bored.”

Culture 12

Culture Employee Engagement Company Engagement 12