Comm100

JUNE 24, 2020

Data Management. You have complete autonomy over the data management processes used for access of the platform and your customer data. Download this free eBook below to learn how to choose the best digital omnichannel vendor for your needs and how to implement a program that will generate ROI. Download Now.

Customer Engagement 130

Customer Engagement Software Engagement Omni-Channel 130

TechSee

JULY 18, 2019

There’s also a 126-page user guide that raises your blood pressure every time you turn a page, but you manage to set it up… after about an hour. In a newly published eBook, we take a deep dive into how businesses can provide effortless experience to their customers in order to boost loyalty.

Self Service 207

Self Service Customer Experience How To Contact Center 207

Playvox

FEBRUARY 13, 2023

With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. What Is A Quality Management Program? of their revenue due to bad experiences.

Contact Center 78

Contact Center How To Multi-Channel eBook 78

Inbenta

NOVEMBER 21, 2022

At this point, there is no doubt that investing in some sort of self-service tool has its positive ROI. . Choosing a technology like Neuro-Symbolic AI that doesn’t require training can make lives easier for project and customer experience managers, and deliver good results with less maintenance required from your teams.

Self Service 98

Self Service Chatbots eBook Training 98

Gainsight

DECEMBER 28, 2022

To help you prepare for the mindset shift and future financial uncertainties, Gainsight published a new ebook, The Essential Guide to Budgeting for Customer Success and Durable Growth. Here are our top three secrets from the ebook. Ready to learn how? Position Customer Success (CS) as an Efficient Growth Engine .

Customer Success 52

Customer Success Self Service eBook Customer Retention 52

Stella Connect

JUNE 15, 2017

But that’s entirely a function of poor planning, design, execution, and program management. A well-planned, properly executed, and carefully managed mystery shopping program can have a transformative effect on the customer experience, the corporate culture, and the brand’s trajectory. 3 Common Problems With Mystery Shopping Programs.

ROI 40

ROI Measurement Brands Omni-Channel 40

Hello Customer

JANUARY 27, 2021

Customers expect end-to-end service and there are several communication channels to manage. On the one hand, it takes perseverance to make management see CX as a business discipline. Ultimately, customer experience management is not about the rollercoaster journeys. Here are some key takeaways from our latest webinar session.

Customer Experience 98

Customer Experience eBook ROI Customer Journeys 98

ClientSuccess

JANUARY 11, 2023

Focus on customer retention and long-term ROI. Learn more about building customer loyalty in this ebook. Regularly monitor customer performance and identify opportunities for improvement. Measure customer success metrics for meaningful insights. Develop a continuous learning mindset to stay ahead of the competition.

Customer Success 80

Customer Success eBook Loyalty Conference 80

NICE inContact

AUGUST 9, 2018

For example, CSAT may highlight a critical product deficiency that requires a response from R&D, product management, customer service, and sales to ensure that: Customers are not sold something that is broken or impossible. Product managers are able to communicate the changes effectively both inside and outside of the organization.

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

Michel Falcon Experience

SEPTEMBER 17, 2014

They support their management team with a respectable operating budget. I recently hosted a keynote speaking engagement for customer experience management professionals. Customer focused CEO’s will ensure that their operational management teams are equipped with a budget that will help drive growth. They think long term.

Customer Focused 167

Customer Focused Customer Centricity ROI Case Study 167

Playvox

MARCH 1, 2022

The best contact center learning management systems enable multimedia eLearning, which means agents can learn skills from: Videos eBooks Webinars Podcasts Slide decks Articles Livestream instructor-led training. Those investments likely include learning management systems with eLearning functionality. Management Oversight.

Training 83

Training Contact Center Call Center eBook 83

ClientSuccess

OCTOBER 19, 2021

This could include anything from ROI to SLAs, but if your team is slipping on these, there will be issues. eBook: CSM from the Trenches: Implementing Customer Success. Toolkit: Churn Management Toolkit. Ready for more? Check out these related ClientSuccess resources: . Webinar: How to Make Breakthroughs in Customer Success.

eBook 59

eBook ROI Customer relationships Financial 59

ChurnZero

NOVEMBER 3, 2021

It can be difficult in these situations for Customer Success Managers (CSMs) to find the time or the resources to dig for those crucial customer insights. Tools to help with Customer Success management don’t just have to be software or other platforms. ChurnZero’s Customer Success Maturity Assessment.

Tools 98

Tools Customer Success Return on Investment Fashion 98

Interactions

APRIL 30, 2020

It is the role of top management to reduce the uncertainty during the transition phase in such a way that people dare to make the choices and commit the resources.’’ . The strategic innovation of your organization will drive competitiveness, differentiation, increased customer satisfaction, and ROI.

Innovation 71

Innovation ROI eBook Contact Center 71

Centercode

JULY 29, 2020

With 50% of beta testing professionals struggling without the help of adequate guidance or resources — most of whom are also managing beta tests as just one part of their job — it’s no surprise that many see low tester engagement. Check out our free ebook, the Tester Engagement Pocket Map ! Interested?

Engagement 94

Engagement How To eBook Feedback 94

Alliance by IFS

OCTOBER 27, 2019

To satisfy the growing expectations of customers and thrive in today’s digital era of field service, field service organizations (FSOs) must adopt a robust and agile field service management (FSM) platform as part of their digital transformation strategy. Realize the Benefits of Field Service Management Software.

Software 80

Software eBook ROI Leadership 80

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Unfortunately, securing better product adoption can seem like an impossible task for product leaders and managers. How the Product Adoption Process Works.

Analytics 52

Analytics Measurement How To Handbook 52

Centercode

FEBRUARY 18, 2021

Half of test managers report that finding time to manage tests is difficult (That’s unsurprising when 84% are juggling beta test management alongside their primary responsibilities). This enables test managers to deliver customer-driven recommendations that. Read the Ebook.

eBook 59

eBook Wireless Fashion Social Media 59

Gainsight

OCTOBER 13, 2022

Chief revenue officers should consider reinvesting in account management. Demonstrate the ROI of CS to increase corporate spend in CS and CS Ops team. Customer Success Managers (CSMs) require digital channels and tools to guide a growing customer base throughout their experience with your product and your company. .

Customer Success 52

Customer Success Chief Customer Officer Effort Score eBook 52

ClientSuccess

SEPTEMBER 27, 2018

Instead of simply passing new customers off to a Customer Success Manager (CSM) to deal with after a sale is completed, organizations are realizing the benefits of having a strong customer-focused strategy in every department , from sales and marketing to finance and product. An Intense Focus on Outcomes and ROI.

Trends 74

Trends Customer Success Effort Score ROI 74

ClientSuccess

FEBRUARY 8, 2023

Check out our resources below for more customer success best practices and insights for how your organization can build strong customer relationships: eBooks: 5 Ways to Surprise & Delight Your Customers 3 Steps to Putting Customers First Blog Posts: 4 Personalities of Great CSMs 6 Listening Techniques of Great Customer Success Leaders 3 Simple (..)

Metrics 75

Metrics Customer Success Net Promoter Score Effort Score 75

BirdEye

APRIL 20, 2023

Better ROI Localized lead generation can produce a better return on investment (ROI) by streamlining your marketing efforts to target customers who are more likely to convert. For example, if you’ve spent $1,000 on social media ads and managed to generate 180 leads, then your CPL is $5.56.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Gainsight

DECEMBER 15, 2023

But now Customer Success Managers (CSMs) are also being asked to become more sales- or revenue-driven, and in some cases, they’re even being asked to own a revenue number. But don’t worry, this is a good thing. But we’ve got two pieces of good news for you: You don’t have to make changes in your CS org all at once.

Tips 52

Tips Leadership Sales Training 52

Oracle

JULY 30, 2019

This is an excerpt from the ebook, “ Your Guide to Choosing a Field Service Management Solution: 8 Things to Ask Your Vendor “ Choosing the right field service management solution is an important decision that can save your business time and money and affect your customers’ satisfaction. So, where do you start?

Software 40

Software eBook ROI Resources 40

ChurnZero

MARCH 11, 2020

This is a guest post by Jay Nathan , Founder & Managing Partner at Customer Imperative. Traditional product management and marketing teams tend to focus on win/loss analysis in the sales process. Didn’t realize ROI. A note on “Didn’t realize ROI”. Churn Reasons: You’re Not Digging Deep Enough. Product fit.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

Quadient

OCTOBER 28, 2021

The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention. Answering these questions and identifying gaps can generate significant ROI. . Andrea Haughton. Thu, 10/28/2021 - 17:00.

Trends 52

Trends Customer Journeys Customer Experience Employee Experience 52

Gainsight

APRIL 5, 2022

But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. Direction becomes unclear.

Company 52

Company Multi-Channel Roadmap Analytics 52

Bizagi

FEBRUARY 17, 2020

Digital Process Automation (DPA) is fast emerging as an important evolution of the traditional category of Business Process Management, also known as BPM. It enables you to manage the flow of data across your enterprise and makes it easier to identify areas for improvement and make agile changes. So, what about DPA?

ROI 66

ROI eBook Customer Journeys Government 66

Team HGS

JANUARY 6, 2020

For these trends in full, visit our ebook : Care and Wellness Delivery. Maryjane Konstantin, Senior Vice President and Head of Population Health Management Solutions, HGS. Trend 8: Provider database management is now a table-stakes solution. Priya Sabharwal, Associate Vice President, Healthcare Practice, HGS.

Healthcare 52

Healthcare Trends Return on Investment eBook 52

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

CSM Magazine

MAY 20, 2020

You can give it away as an ebook, white paper, checklist, or cheat sheet, in exchange for a potential customer’s email address. A referral program is known to generate better ROI than cold calling or generating brand-new leads from scratch. A better overall ROI from your marketing strategy. This is also called a gated offer.

Strategy 52

Strategy Social Media ROI Sales 52

ClientSuccess

OCTOBER 5, 2020

But do you also have a good idea on the ROI they can ‘deliver’ to your team? What is customer ROI? Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer. Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer.

Customer Relationship Management 80

Customer Relationship Management ROI Customer relationships Management 80

Beyond Philosophy

JANUARY 12, 2015

My new eBook examines these philosophies as well as shows real world examples of these principles in action. All attendees will receive a discount code for 50% off the eBook. If you enjoyed this post, you might be interested in the following blogs: Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor.

Customer Experience 60

Customer Experience eBook CEM Competitive Advantage 60

Bizagi

MARCH 4, 2020

50% of their commercial lending platform is now managed by RPA – from the onboarding of customers to the servicing and closing of the loan. Reduced costs – UiPath reports that RPA projects can reduce costs by up to 80% with most companies seeing a positive ROI in less than a year.

eBook 52

eBook Software Banking ROI 52

Clarabridge

SEPTEMBER 21, 2017

In many cases, the problem is still that contact centres are seen as cost–centres and therefore management become obsessed with their efficiency. In 2016, we at Smith+Co teamed up with Clarabridge to author an ebook and deliver a workshop to illustrate why contact centres need to become “customer experience centres”.

eBook 45

eBook Touchpoint Average Handle Time Insurance 45

Confirmit

OCTOBER 18, 2018

Build Customer Success strategies for your account management teams – focusing not only on customer retention metrics, but more importantly on the value your customers get from your products and services. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45