Confirmit

JUNE 4, 2018

Confirmit helps businesses realize Voice of the Customer and Customer Experience ROI through a combination of technology and services that help you achieve your business goals. Then we design a program based on that “sweet spot,” ensuring maximum ROI through the ultimate realization of your desired business outcomes.

eBook 40

eBook B2B ROI Advertising 40

TechSee

JULY 18, 2019

In a newly published eBook, we take a deep dive into how businesses can provide effortless experience to their customers in order to boost loyalty. The eBook offers a wide range of tactics, tools and technologies that can streamline the customer journey, eliminate processes that waste their time or create duplicate work.

Self Service 207

Self Service Customer Experience How To Contact Center 207

Talkdesk

JANUARY 14, 2021

The third area—cost savings—is where the ebook How to Prioritize CX in a Cost-Cutting Environment places its focus. This starts with developing an understanding of “customer costs” and how to use them to build a simple benefit and ROI model that drives your business: Step 1: Understand interaction trends. Step 7: Measure the impact.

Net Promoter Score 96

Net Promoter Score eBook Effort Score ROI 96

Comm100

JUNE 24, 2020

Download this free eBook below to learn how to choose the best digital omnichannel vendor for your needs and how to implement a program that will generate ROI. When shopping for your customer engagement software, keep the option for on-premise deployment at the top of your business requirements list. Download Now.

Customer Engagement 130

Customer Engagement Software Engagement Omni-Channel 130

InMoment XI

AUGUST 22, 2022

Check out this free eBook! Increased Profitability: Engage and empower employees to take ownership of profitable CX outcomes. Companies with engaged employees are 21% more profitable. Want to learn more about how you can boost employee engagement and your bottom line?

Employee Experience 260

Employee Experience eBook Employee Engagement Call Center 260

Comm100

DECEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Measuring ROI on Customer Experience Projects. In order to measure ROI, you need to establish some metrics: Business Metrics. In order to measure ROI, you need to establish some metrics: Business Metrics.

Strategy 226

Strategy Customer Experience How To Effort Score 226

Alliance by IFS

DECEMBER 3, 2019

Today’s availability of low-cost sensors coupled with the advent of cloud computing and robust analytics technology, enables FSOs to utilize remote monitoring in ways that weren’t possible before, generating a real return on investment (ROI). Download eBook The post Field Service and the IoT appeared first on Astea.

Return on Investment 65

Return on Investment eBook ROI Analytics 65

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

ClientSuccess

JANUARY 24, 2023

These include: Product Usage Customer Sentiment Customer Advocacy Customer Engagement Customer Relationship Customer ROI The graphic below shows an example of the six metrics in action.

Metrics 89

Metrics NPS eBook Customer Success 89

Playvox

FEBRUARY 13, 2023

Increasing revenue, capturing customer loyalty, and building the ROI of your contact center technology investments are all examples of long-term strategies you should be working toward. You’re more likely to keep customer experience up and agent turnover down, providing a strong ROI for your investment in a quality management program.

Contact Center 78

Contact Center How To Multi-Channel eBook 78

Interactions

FEBRUARY 20, 2020

Like all true transformations, adapting businesses communication to better meet customers where they are requires a focused effort, but will also result in significant ROI- both in customer experience and financially. If you’re ready to take a deep dive, we recommend checking out our eBook on achieving CX success with Digital Transformation.

eBook 93

eBook ROI Chatbots Customer Journeys 93

ClientSuccess

JANUARY 11, 2023

Focus on customer retention and long-term ROI. Learn more about building customer loyalty in this ebook. Regularly monitor customer performance and identify opportunities for improvement. Measure customer success metrics for meaningful insights. Develop a continuous learning mindset to stay ahead of the competition.

Customer Success 80

Customer Success eBook Loyalty Conference 80

Gainsight

DECEMBER 28, 2022

To help you prepare for the mindset shift and future financial uncertainties, Gainsight published a new ebook, The Essential Guide to Budgeting for Customer Success and Durable Growth. Here are our top three secrets from the ebook. Ready to learn how? Position Customer Success (CS) as an Efficient Growth Engine .

Customer Success 52

Customer Success Self Service eBook Customer Retention 52

Stella Connect

JUNE 15, 2017

Mystery shopping is but one essential component of a 360-degree, ROI-focused CX management program—one that can accelerate revenue growth, inspire game-changing innovation, and change the competitive landscape. The post Mystery Shopping for ROI: The Right Way to Measure the Brand Experience appeared first on StellaService.

ROI 40

ROI Measurement Brands Omni-Channel 40

Lithium

AUGUST 12, 2021

In our new ebook, From team to COE: Why CX teams struggle , and how to fix it , we provide actionable steps for how CX leaders can overcome the top three internal obstacles to create a unified view of the customer, drive cross-departmental action and connect CX program outcomes to ROI.

Average Handle Time 52

Average Handle Time How To eBook Contact Center 52

Optimove

JULY 11, 2023

In our latest eBook, “ Responsible Gaming; Get Ahead of the Game, Go Predictive ” we delve into why responsible gaming matters , how prioritization helps rather than hinders your brand, and how you can get started with your responsible gaming strategy. You’re right.

Competitive Advantage 40

Competitive Advantage ROI eBook Loyalty 40

Inbenta

NOVEMBER 21, 2022

At this point, there is no doubt that investing in some sort of self-service tool has its positive ROI. . Read also: Ebook – Building Chatbots Without Training with Neuro-Symbolic AI. Why do many chatbots and Conversational AI solutions fail to provide answers?

Self Service 98

Self Service Chatbots eBook Training 98

SurveySparrow

JANUARY 19, 2023

An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. Adding a persuasive CTA could make the world of difference in terms of your ROI and prospect conversions. Thank you for your interest in our whitepaper/ eBook!

ROI 52

ROI eBook Feedback Survey 52

SurveySparrow

JANUARY 19, 2023

An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. Adding a persuasive CTA could make the world of difference in terms of your ROI and prospect conversions. Thank you for your interest in our whitepaper/ eBook!

ROI 52

ROI eBook Feedback Survey 52

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . AI-powered customer service solutions are cost-saving and drive higher ROI as customers have come to expect and rely on accessible 24/7 digital support. The role of technology is more important than ever in improving customer service and operational efficiencies.

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Hello Customer

JANUARY 27, 2021

Download our ebook on 'The ROI of Customer Experience' and find out! So even in times when budgets are being cut, there are plenty of things you can do to improve the customer experience that don’t require additional resources. If only you keep the customer’s needs in mind.

Customer Experience 98

Customer Experience eBook ROI Customer Journeys 98

Interactions

APRIL 30, 2020

The strategic innovation of your organization will drive competitiveness, differentiation, increased customer satisfaction, and ROI. In fact, according to our own research with Harris Poll, 71% report that their company measures the ROI of an AI project using soft benefits.

Innovation 71

Innovation ROI eBook Contact Center 71

Michel Falcon Experience

SEPTEMBER 17, 2014

The ROI of some customer experience initiatives can take 6, 12 or 24 months to come to surface. ” I find that CEO’s of publicly traded companies are less likely to invest to become more customer-centric because they have to answer to Wall Street which demands a ROI immediately. .” They think long term.

Customer Focused 167

Customer Focused Customer Centricity ROI Case Study 167

ClientSuccess

OCTOBER 19, 2021

This could include anything from ROI to SLAs, but if your team is slipping on these, there will be issues. eBook: CSM from the Trenches: Implementing Customer Success. Staying on top of your project plan and checking in consistently with customers can help avoid any significant problems that could lead to churn. . Ready for more?

eBook 59

eBook ROI Customer relationships Financial 59

InMoment XI

NOVEMBER 2, 2021

Creating tangible value for your business—and that means proving that sometimes elusive CX ROI. Four Ways to Prove CX ROI (and Assets That Show You How). For example, America’s largest cable and home internet provider leverages VoC technology in their regional customer care centers (and are able to prove millions in CX ROI).

ROI 260

ROI Customer Retention Infographics eBook 260

ClientSuccess

FEBRUARY 8, 2023

Check out our resources below for more customer success best practices and insights for how your organization can build strong customer relationships: eBooks: 5 Ways to Surprise & Delight Your Customers 3 Steps to Putting Customers First Blog Posts: 4 Personalities of Great CSMs 6 Listening Techniques of Great Customer Success Leaders 3 Simple (..)

Metrics 75

Metrics Customer Success Net Promoter Score Effort Score 75

Centercode

JULY 29, 2020

This dramatic uptick in tester participation leads to more features reviewed, more efficient engineering processes, and higher beta program ROI. Check out our free ebook, the Tester Engagement Pocket Map ! The secret to Centercode’s 90% participation success rate? Interested?

Engagement 94

Engagement How To eBook Feedback 94

NICE inContact

AUGUST 9, 2018

You can learn more by downloading NICE Satmetrix’s ebook on The ROI of NPS.). When combined with other measures of the customer experience, NPS lets you confidently prioritize the changes in customer experience that will have the greatest impact on your bottom line.

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

Oracle

MARCH 22, 2021

Business investments are ROI based, so B2B marketers’ goals are to prove how much a product offering will impact their customers’ profits. This takes time and effort by learning the product or the service’s ins and outs, industry jargon, and prospective customers’ concerns.

B2C 85

B2C B2B Marketing eBook 85

Gainsight

APRIL 7, 2022

That iterative process makes it easier to understand your users, deliver faster value, and prove ROI. It’s a critical metric to watch and improve because the sooner your user realizes your product or feature is valuable, the faster you’ll start seeing ROI streaming into the company. How To Measure Product Adoption.

Analytics 52

Analytics Measurement How To Handbook 52