Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). Enhancements include: VOICE: Customers can now enable step-by-step voice instructions on every Digital Instructor.

Contact Center 52

Contact Center Training Video Tools 52

Comm100

NOVEMBER 29, 2021

Organizations relying on call center support were forced to transition to digital channels during lockdowns. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. With expanding expectations comes expanding channels.

Trends 214

Trends Customer Service Chatbots Omni-Channel 214

Comm100

FEBRUARY 1, 2022

To gain traction with prospective international students and effectively support those currently enrolled, it’s critical that schools have a digital omnichannel support system in place that allows students to connect with them on the digital channels of choice. For today’s students, digital support isn’t just preferred – it’s expected.

Engagement 199

Engagement Omni-Channel Chatbots Social Media 199

Circular Edge

MARCH 4, 2024

CE Invests in the Future Success of Higher Ed Understanding the remarkable opportunity for organizations to adopt & modernize their digital technologies, CE aligns its resources to support higher education institutions who are facing unprecedented challenges in reaching, engaging and retaining current and prospective students.

Resources 40

Resources Industry Technology System 40

TechSee

MARCH 21, 2024

Fiber Customer Installation has Many Tied up in Knots  In today’s digital-first world, the demand for high-speed internet is more critical than ever. Proven Results Impact on Customers Intuitive setup experiences resulted in over 90% setup success rate. Improved service experience reflected in a 35% rise in CSAT.

Self Service 124

Self Service Contact Center Customer Satisfaction Customers 124

Inbenta

DECEMBER 21, 2023

The acquisition of Horizn comes as businesses are increasingly looking to leverage visually engaging content in their help centers and other customer service settings to improve customer experience and employee training. In most instances, Horizn has shown to reduce agent escalations in favor of self-service in 80% of cases.

Self Service 52

Self Service Interaction Chatbots Touchpoint 52

BirdEye

MARCH 6, 2023

Digital customer experience has become one of the most critical factors in building a successful business. With the majority of customer interactions happening online, local brands and businesses must ensure that their digital presence is up-to-date, easily accessible, and user-friendly.

Healthcare 98

Healthcare Automotive Hospitality Social Media 98

Comm100

NOVEMBER 23, 2022

With a complete picture of your customers and their previous history, agents can deliver the personalized experience that customers expect. This includes the ability to offer customers more digital services and manage them all through one easy-to-use interface. Agent experience (AE) gets greater focus.

Trends 215

Trends Customer Service Chatbots Omni-Channel 215

Uniphore

AUGUST 6, 2021

Jacada’s Customer Assistant solution, combined with WhatsApp integration, helped to reduce call numbers and provide an enhanced digital customer experience. In cases where additional agent assistance was needed, Jacada helped retain customers in a digital channel with WhatsApp integration. Request Demo.

Interaction 130

Interaction Self Service Contact Center System 130

Uniphore

AUGUST 6, 2021

Jacada’s Customer Assistant solution, combined with WhatsApp integration, helped to reduce call numbers and provide an enhanced digital customer experience. In cases where additional agent assistance was needed, Jacada helped retain customers in a digital channel with WhatsApp integration. Request Demo.

Self Service 130

Self Service Contact Center System Interaction 130

Comm100

NOVEMBER 23, 2021

87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although this level of uncertainty is worrisome, the first step towards improving customer experience (CX) is far simpler than many realize. Personalized conversations. Integration with your CRM.

Chatbots 225

Chatbots Customer Experience Multi-Channel CRM 225

SurveySensum

FEBRUARY 13, 2024

That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! But here’s the flip side: Did you know that a whopping 88% of users won’t return after a bad user experience? So, what’s this User Experience thing? That’s a game-changer right there!

User Experience 52

User Experience Strategy Feedback Social Media 52

eGain Blogs

AUGUST 12, 2022

1 technology for enhancing the three main customer service perspectives of operational performance, CX and employee experience.”. Premier industry analyst and CX leaders will share the hottest trends in digital engagement and contact center operations. There is a demo lounge that will be open all day to all attendees.

Conference 87

Conference Self Service Chatbots Contact Center 87

Optimove

MAY 1, 2024

With tools like Target Group Discovery, Journey Orchestration, WhatsApp Integration, Self-Optimizing Streams, and Opti-X, marketers can unlock insights, personalize experiences, and optimize campaigns in real-time, ensuring superior engagement and conversion rates in an ever-evolving marketing landscape. May the Fourth Be with You!

Marketing 59

Marketing Groups Customer Insights Customer Journeys 59

Comm100

NOVEMBER 29, 2021

Organizations relying on call center support were forced to transition to digital channels during lockdowns. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. With expanding expectations comes expanding channels.

Trends 159

Trends Customer Service Chatbots Omni-Channel 159

BirdEye

FEBRUARY 2, 2023

I’m thrilled to announce the acquisition of Cube Online– Australia’s leading customer experience platform — giving us the opportunity to help local brands and businesses worldwide. We’re excited to have you join the #1 digital customer experience platform. We want to increase that 10x to serve 1M businesses and 1B consumers.

Social Media 98

Social Media Innovation Touchpoint Culture 98

BirdEye

JANUARY 17, 2024

Your presence on social media is a digital handshake with potential and current customers that shapes their perception and experience with your business. Watch the Free Demo Now. Agency approval management Digital agencies often juggle social content creation and publishing across different client accounts.

Social Media 108

Social Media Multi-Channel Software Feedback 108

SurveySensum

APRIL 22, 2024

It’s vital for businesses to grasp the diverse ways cybersecurity influences customer trust to succeed in the digital era. Above all, Cybersecurity guard systems protect user’s sensitive data, trade secrets, assets, and any official government information, which makes it a topical consideration in today’s digital escapes.

Measurement 52

Measurement Customer Centricity Training Feedback 52

TechSee

MARCH 10, 2021

This remote and digital-first world has made service organizations rethink how to engage with customers. Remote visual engagement is an approach that has been proven to be a critical bridge between physical and digital interactions. Digital-first is now the norm. Drivers of Visual Transformation. Let’s face it.

Self Service 109

Self Service Customer Service Video Engagement 109

SurveySensum

MAY 7, 2024

Welcome to the private marketplace (PMP), where advertisers and publishers come together to optimize the buying experience and maximize campaign performance. Sounds like PMP is a promising tool to use in a digital marketing strategy, doesn’t it? How to Enhance Your Buying Experience: 5 Benefits of PMP 1.

Advertising 52

Advertising ROI Report Trends 52

BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. Review requests via email and SMS The strategies for soliciting reviews evolved in 2023, with digital channels leading the way in effectiveness and reach.

Automotive 110

Automotive Healthcare Hospitality Retail 110

Inbenta

AUGUST 18, 2023

The acquisition of Horizn comes as businesses are increasingly looking to leverage visually engaging content in their help centers and other customer service settings to improve customer experience and employee training. In most instances, Horizn has shown to reduce agent escalations in favor of self-service in 80% of cases.

Self Service 52

Self Service Chatbots Touchpoint Innovation 52

Inbenta

SEPTEMBER 30, 2023

Inbenta adds new Chief Marketing Officer, Head of Experience, and Head of Product DALLAS, September 27, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer, and Robin Dindayal to Head of Product.

Banking 52

Banking Financial Ecommerce Chatbots 52

Circular Edge

MARCH 4, 2024

includes significant and innovative improvements to help customers drive digital process transformation , enhance user experiences and realize operational simplification.

Innovation 40

Innovation Customer Success User Experience Tools 40

Comm100

MARCH 21, 2022

While a private sector business can identify its target audience and deliver an experience to cater for this specific subset, governments must ensure they don’t prioritize any demographic over the other. With a need to drive down costs and prove value, improving service delivery in government today requires a focus on digital innovation.

Government 169

Government Omni-Channel Wait Times CRM 169

Comm100

MARCH 14, 2022

As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. Unfortunately, the reality is that many individuals do experience slow service when engaging with government organizations. out of 10 customer satisfaction score.

Government 212

Government Wait Times Video Guidelines 212

BirdEye

APRIL 2, 2024

How Birdeye can streamline your online presence When considering the management of your YouTube content — whether to delete, unlist, or even when contemplating the drastic step of deleting your channel — it’s vital to have a strategic approach to your digital presence across all platforms.

Video 110

Video Metrics Trends Data 110

TechSee

APRIL 9, 2024

Satisfaction metrics, such as Customer Satisfaction Scores (CSAT) and Net Promoter Scores (NPS), see substantial improvement, reflecting the smoother, more engaging onboarding experience. To see these results in action and discover what visual engagement can do for your organization, book a demo today.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

SurveySensum

MAY 14, 2024

You aim for a setup that not only identifies issues but prevents them, providing insights that lead to improved performance and seamless customer experiences. Granular Customization: Tailoring Your Monitoring Experience A one-size-fits-all approach seldom satisfies the diverse needs of modern databases.

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BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. Ensure mobile responsiveness for a seamless experience on various devices. Engage with followers through comments, likes, and responding to messages.

Marketing 110

Marketing Social Media Advertising Tips 110

SurveySensum

MAY 6, 2024

In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. A good example of a brand story is the one that lays stress on the personal experiences. Establishing Your Online Presence A strong online visibility is necessary to achieve big in the digital world.

Brands 52

Brands Strategy Social Media Video 52

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78

Retail Engagement Strategy Customer Experience 78

BirdEye

MARCH 15, 2024

Consolidating your digital presence to focus on more impactful platforms. In these instances, deleting your YouTube channel is a smart move to protect your digital assets to enhance social media reputation management to focus your resources that drive maximum impact. Watch the Free Demo Now. Know This First!

Social Media 58

Social Media How To Video Data 58

BirdEye

MARCH 1, 2024

In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in. Optimizing these ranking factors impacts how Google perceives your agency and improves your digital presence.

Guidelines 58

Guidelines Social Media Case Study Effort Score 58

Circular Edge

MARCH 4, 2024

To learn more, schedule a one-on-one meeting and engage with digital resources, visit [link] Ascend Read More “What AtomIQ delivers is a low-code/no-code development platform that enables organizations to deploy one universal app with a modern UI to realize unified user experiences across their ERP and beyond.

Case Study 40

Case Study User Experience Conference Chatbots 40

Optimove

MARCH 26, 2024

You will need to be able to understand your customers and orchestrate these experiences at scale across a wide variety of channels.” And, of course, if you want to start marketing with the customer – a great starting point is to request a demo. Just one of several sessions on maximizing Optimove.

Connections 64

Connections CRM Conference Touchpoint 64

NobelBiz

APRIL 30, 2024

AI technologies not only streamline operations but also elevate the customer experience by offering quicker, more accurate responses and personalized service, setting new standards in customer satisfaction. This level of attentiveness can significantly improve the overall customer experience.

Call Center 105

Call Center Contact Center Chatbots Virtual Agent 105