BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Video Entertainment 98

NetBase

JULY 25, 2019

Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. It offers the precise insight you need to inform your comparison, and your future social media marketing efforts. Social Media Marketing Metrics.

Social Media 65

Social Media Report Survey Marketing 65

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. In order to do that, you need to adopt an integrated CX approach to brand reputation management that makes data from multiple sources easily digestible in user-friendly reports. Key Features and Functions 1.

Brands 378

Brands Management Multi-Channel Social Media 378

NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. And those counting savvy marketers among their numbers have a head start, as revealed in our EMEA survey report! For example, delving into the teams themselves, the survey report explores the size and scope of these teams as well.

Social Media 53

Social Media Report Survey Marketing 53

Brandwatch CX

JANUARY 2, 2019

We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list. And it comes as a great fact sheet to give context to your social media marketing efforts. Social media statistics. billion active social media users.

Social Media 111

Social Media Video Advertising Marketing 111

NetBase

DECEMBER 3, 2018

Social insight is crucial to have on hand when strategizing next steps with brand executives, as they can touch all facets of a business. This first post in our Social Media Reporting Series explains how Brand Analysis Reporting lets you communicate these insights quickly and, most importantly – accurately.

Social Media 53

Social Media Report Analysis Brands 53

InMoment XI

JANUARY 4, 2024

Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. With InMoment’s reporting platform, your CX program performance can become quickly and easily digestible. Schedule a demo to see for yourself today!

Retail 260

Retail Customer Experience Effort Score Social Media 260

Brandwatch CX

FEBRUARY 1, 2019

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 98

Social Media Tools Analysis Metrics 98

NetBase

AUGUST 17, 2020

Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. We’ve uncovered that and more in our 2020 Global Social Media Market Survey report. Global Marketers Share Social Media Analytics Understanding.

Social Media 56

Social Media Survey Marketing Analytics 56

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. What Is Social Media Monitoring? <Currently What Is Social Campaign Analysis? What Is Social Sentiment Analysis?

Social Media 62

Social Media Analytics Analysis Airlines 62

NetBase

NOVEMBER 12, 2018

We hear a lot about the ills of social media and how it’s leading to a more emotionally disconnected populace, as we’re all buried in our phones. And one country in the Horn of Africa is crediting social media with fostering some pretty significant political change actually. Social Media Heralding A New Way.

Social Media 52

Social Media Government Report Groups 52

NetBase

JULY 15, 2020

Social Media Analytics has been a common business tool for a good bit of time now, yet various aspects still feel mysterious and confusing. Our Social Media Analytics Guide was created to break down and define these distinctions so you understand how to use each tool for maximum brand impact. How can I learn more?

Social Media 52

Social Media Brands Analytics Airlines 52

InMoment XI

JANUARY 10, 2024

In an omnichannel contact center, customers can interact with a business through channels such as phone calls, emails, chat, social media, and more. These services also include the provision of detailed and customized reports that dive into contact center analytics and answer key business questions.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 59

Social Media Tips Sales Advertising 59

NetBase

NOVEMBER 14, 2018

Social media reporting isn’t all it’s cracked up to be – and we’re not talking about marketing metrics you’re gathering to share with the C-suite, but “news” as it exists in the age of social media. From their self-reported data, we see that most of them can found, at some point, on Facebook.

Social Media 56

Social Media Effort Score Sports Trends 56

NetBase

MARCH 4, 2019

Carefully cultivating a social presence online is no longer a quirky extra for a brand to offer, if it ever was. And any brands still devoting half-hearted efforts to their digital marketing really need to read The 2019 State of Social Report , as it offers game-changing insight for (and from) small, challenger and top-performing businesses.

Report 89

Report Social Media Advertising Ecommerce 89

NetBase

JANUARY 23, 2019

Learn about Rubenstein’s score card that evaluated social analytics platforms across a variety of criteria from included conversations, to real-time analysis, to reporting options which ultimately lead them to choose NetBase. For more information about the NetBase Platform, visit www.netbase.com Request a Free Demo: [link].

Social Media 40

Social Media Analysis Analytics Report 40

NetBase

JANUARY 23, 2019

Learn how NetBase helps MRY plan social campaigns from the very beginning to the very end from content calendars to reporting. For more information about the NetBase Platform, visit www.netbase.com Request a Free Demo: [link].

Social Media 40

Social Media Analytics Report Video 40

BirdEye

MARCH 11, 2024

Well, Facebook, the OG of social media platforms, offers a highly engaged community that reaches 3.3 Watch the Free Demo Now. See Pricing FREE DEMO 5. To streamline your social media management and elevate your online presence, consider Birdeye Social. But why so? billion people daily.

Social Media 59

Social Media Engagement Guidelines Tips 59

NetBase

SEPTEMBER 1, 2020

And we have a whole report full of brands using social listening to do precisely that in our latest NetBase Quid Brand Passion Report: Top Global Brands 2020 – and you can too! Expanded Results for Social Mood & Market Intelligence Insight. Social Listening for Social Mood.

Brands 52

Brands Report Social Media Analysis 52

NetBase

APRIL 2, 2019

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Fortunately, that’s precisely what 2019 Social Analytics and Artificial Intelligence Report breaks down for brands: Where AI began, and where it’s headed. Examples of social analytics & AI in action.

Analytics 90

Analytics Report Social Media Consumers 90

NetBase

NOVEMBER 9, 2018

There were three reported incidents initially, but the store took quick action after a Facebook post by a friend of one of the victim’s, which warned others about the issue. Have you seen our social monitoring and sentiment analysis tools in action? Reach out for a demo anytime! Love is Stronger than Foul Play. RELATED ARTICLES.

Social Media 45

Social Media e-support Consumers Brands 45

NetBase

MARCH 6, 2019

What social media offers is the reality behind the slick and shiny brand perspective. Social consumers serve up the truth behind the image – whether good or bad. Reach out for a customized demo. The post How to Conduct a Social Media Competitive Analysis appeared first on NetBase.

Social Media 49

Social Media Analysis How To Analytics 49

BirdEye

DECEMBER 25, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Read our ultimate guide to Facebook marketing. Select “Report Duplicates of This Place.” Way 2: Report the Page Go to the Facebook page and click the three dots (ellipsis) button under the cover photo in the top right corner. Watch a free demo today.

How To 59

How To Social Media Report Management 59

Comm100

OCTOBER 28, 2021

Business Insider reports that nearly 40% of Internet users around the world now prefer interacting with chatbots over live agents. . A report found that 71% of those aged 16-24 believe that customer experience can be drastically improved by quick responses. . One chatbot, multiple channels . Automating common tasks .

Chatbots 130

Chatbots Engagement Social Media Omni-Channel 130

NetBase

MARCH 20, 2019

It seems impossible that any brand or business could question the usefulness of social media, but some still do. This is likely because they aren’t seeing the ROI they want – but it’s not social media’s fault! In most, if not all, cases the problem is not social, but a disconnect in what you’re measuring.

Social Media 40

Social Media ROI Measurement How To 40

Team Support

JULY 31, 2023

Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed? All of this data can be collected via website live chat , email, phone, forums, social media, etc.

Data 97

Data Social Media Metrics Software 97

NetBase

JANUARY 1, 2019

It’s 2019 and time for another fast-paced year where brands are made and broken at the speed of social. Though periodic reports are useful for spotting patterns and tracking overall trajectory, live insights are critical to brand survival. Report to the C-Suite on Brand Status. Reach out for a customized demo.

Social Media 62

Social Media Tips Banking Sports 62

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. We talked about 11 social media metrics worth mastering in a recent Adweek webinar. Register here , or reach out for a custom demo of our tools. RELATED ARTICLES.

Social Media 49

Social Media Analytics Metrics Airlines 49

BirdEye

OCTOBER 11, 2023

Zendesk reports that 50% of consumers will switch to a competitor after one bad experience. Use social media polls to discern whether your customers prefer human or AI interactions and how often they want to receive communication from you. 80% said they would switch to a competitor after two bad experiences. Remain relevant.

Insurance 111

Insurance Industry Customer Experience Self Service 111

SurveySensum

APRIL 16, 2024

According to David Grossman’s report, of the 400 companies studied, communication breakdowns cost businesses $62.4 Also, leaders can conduct weekly meetings with direct reports to exchange bi-directional feedback. Social media monitoring – Social media platforms are the best places to track your users and their views.

Software 52

Software Social Media Feedback Communication 52

SurveySensum

FEBRUARY 1, 2024

In-app feedback tool enables you to collect real-time user input, social media monitoring tracks customer sentiment and identifies emerging trends, and user testing evaluates usability. Get Started with SurveySensum Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

BirdEye

NOVEMBER 15, 2023

Watch the Free Demo Now. See Pricing FREE DEMO 12 retail review sites to prioritize So, having a solid presence on key online retail review sites is crucial for building brand awareness, trust, and sales. Consumer Reports Consumer Reports publishes reviews and comparisons of products and services based on in-house research.

Retail 111

Retail Brands Consumers Case Study 111

BirdEye

DECEMBER 20, 2022

billion monthly users, Instagram is the fourth most popular social media platform in the world. There are countless metrics you can track on every social media platform. Instagram is an ever-growing social media platform that’s become a beastly marketing channel. With nearly 1.4

Tips 98

Tips Social Media How To Guidelines 98

NetBase

JANUARY 24, 2019

We’ve researched the space and the NetBase Social Media Industry Report 2019: Restaurant Brands offers a Who’s Who of top 100 restaurants – some that will leave you in awe and others that should be lessons to learn from. Reach out for a demo and we’ll show you how these brands were able to succeed where others fail!

Report 45

Report Social Media Exceptional Customer Service Trends 45

NetBase

JULY 11, 2019

Using our powerful Next Generation AI capabilities , we captured the most loved brands across the globe to create the Brand Passion Report 2019: Top Loved Global Brands. Keeping pace with social is table stakes, and it involves much more than tracking brand mentions or tallying likes for a weekly report.

Brands 62

Brands Report Telecommunications Automotive 62