Centercode

APRIL 15, 2020

With 18 speakers and over 400 attendees, Delta ’20: the Virtual Customer Validation Conference made one thing clear: even in uncertain times such as these, the CV industry is enthusiastically pushing forward. This session teaches you the 5 skill sets you need to navigate the fluctuating demands of managing a customer testing program.

Conference 69

Conference Tips Roadmap Culture 69

Lithium

SEPTEMBER 27, 2018

The last year has been big—we added new customers, new employees, new products, and expertise. We're launching our new global customer roadshow to keep our best customers in the know on all the big things happening —"Lithium CX Live". Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40

One Millimeter Mindset

JULY 5, 2018

Where do you stand when it comes to customer experience mid year? And is this inconsistency reflected in the rate of customer churn and customer retention, mid year? Too many professionals wait until the official “numbers” are available to realize that they blew it with their customers. You know that.

Customer Experience 44

Customer Experience Customer Retention Roadmap Innovation 44

ClearAction

APRIL 17, 2019

CEO’s Guide to Growth through Customer-Centered Management Lynn Hunsaker. In every company where customer experience is a hallmark of their success, the CEO is the ringleader of customer-centered management. Customer-centered management is straightforward business sense. “A Business Sense. True Definitions.

Management 69

Management Customer Experience Management Financial ROI 69

Qualtrics

FEBRUARY 6, 2019

The experience can be invaluable to your organization as you understand what drives your customers. Leading brands will share the experience management programs they’ve built to delight customers and employees. Design a data-driven product roadmap. Rachel Richter- VP of Customer Insights, Dun & Bradstreet.

Conference 33

Conference Management Innovation Roadmap 33

SurveySensum

MARCH 5, 2024

Employee feedback is the roadmap for this journey of improvement. Whether it’s boosting engagement, pinpointing growth areas, or sizing up leadership, having set specific goals will become your strength. By pinpointing areas that need attention, it becomes a catalyst for growth and development.

Culture 52

Culture Feedback Survey Employee Engagement 52

SmartKarrot

JULY 2, 2021

Role: Director, Customer Success Location: San Diego, CA, US Organization: Lytx, Inc. As a Director of Customer Success, you will develop and lead a functional strategic plan to support top-level objectives. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

Customer Success 10

Customer Success Roadmap Customers Meeting 10

Gainsight

MAY 7, 2019

So, in typical PM fashion, she created the solution to a known problem and co-founded ProdPad , a software solution that helps PMs manage their roadmap and product backlog. The Development Factory team helps people develop and launch custom software products by providing them with temporary teams, expert advice, and product delivery methods.

Industry 49

Industry Conference Consulting Software 49

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Lincoln Murphy.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Qualtrics

AUGUST 6, 2020

At a time when every organization is looking for a roadmap forward , this book outlines the ultimate method for adapting your business for an ever-changing world - during the current pandemic and long after it. Key to driving a change of habit is insights into the needs and expectations of our customers and employees , says O’Reilly. “We

Roadmap 26

Roadmap Retail Employee Engagement Strategy 26

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. Dip into the growing library of digital transformation, digital disruption or customer experience use cases and you have to admit things are starting to look quite different. It’s something done by previous generations.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

ChurnZero

MARCH 22, 2023

Lately, many customer success (CS) teams have been downsized or eliminated because of global economic uncertainty. There are three foundational areas of CS where I see teams miss the mark: customer segmentation, journey mapping, and team structure design. You might have customers who are more tech-savvy than others.

Customer Journeys 97

Customer Journeys Customer Success Touchpoint Financial 97

SmartKarrot

JULY 19, 2022

Role: Director of Client Success Location: Tampa, FL, US (On-site) Organization: MiSource As a Director of Client Success, you will manage a team of Account Managers to provide leadership, training, and coaching. Help continuously improve the customer journey and develop and build the CSM team best practices.

Customer Success 3

Customer Success Roadmap Training Customers 3

SmartKarrot

MAY 27, 2020

Be it entrepreneurial tips, creativity, or leadership skills, these training courses are going to take care of every minute thing. . Account management often has to be customer-centric and Richardson’s Prosperous Account Strategy Program hits the nail on its head. Richardson’s Prosperous Account Strategy Training Program .

Training 10

Training Resources Management Groups 10

ChurnZero

MARCH 22, 2023

Lately, many customer success (CS) teams have been downsized or eliminated because of global economic uncertainty. There are three foundational areas of CS where I see teams miss the mark: customer segmentation, journey mapping, and team structure design. You might have customers who are more tech-savvy than others.

Customer Journeys 59

Customer Journeys Customer Success Touchpoint Financial 59

SmartKarrot

MAY 28, 2020

A list of Top 8 Customer Success Workshops and Training Programs which is helpful in learning everything about Customer Success Management. #1 1 Customer Success Manager (CSM) Certification. The courses and workshops provide participants the opportunity to earn an industry recognized certification. #2 by ADOPTTEC.

Training 10

Training Customer Success Course Roadmap 10

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Customer-Focused Mindset.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

Alida

NOVEMBER 8, 2017

The role of chief content officer is becoming increasingly important as organizations seek to unify goals, deliver valued customer experiences and accelerate change. But putting customers at the forefront of strategic decision-making isn’t always easy. It’s simple; we are nothing without our customers.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

One Millimeter Mindset

AUGUST 18, 2020

Time to develop a new professional roadmap? My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. One millimeter at a time.

Roadmap 89

Roadmap Government Communication Innovation 89

AWS Machine Learning

OCTOBER 4, 2022

Time series forecasting is a unique and essential science that allows companies to make surgical planning decisions to help balance customer service levels against often competing goals of optimal profitability. Solution overview. You can use flexible metadata to unload the necessary historical data driven by a ready-to-go workflow.

Analytics 74

Analytics Training Data How To 74

Gainsight

AUGUST 10, 2020

Imagine how excited I was last year when Gainsight and over 60 of the top Customer Success executives in the world decided to pay us a visit for the 2019 Pulse CxO Summit. As the leaders of Customer Success and Product Experience, we at Gainsight feel an obligation to the executives, customers, and the industry as a whole.

Leadership 59

Leadership Groups Customer Success Hotels 59

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. They also asked a lot of eye-opening questions — both about the current state of customer testing and what’s in store for the future.

Roadmap 72

Roadmap Conference Engagement Feedback 72

AWS Machine Learning

MARCH 19, 2024

Real-time data is critical for applications like predictive maintenance and anomaly detection, yet developing custom ML models for each industrial use case with such time series data demands considerable time and resources from data scientists, hindering widespread adoption.

Industry 115

Industry Knowledge Base Analysis Examples 115

AWS Machine Learning

DECEMBER 13, 2022

Organizations of all sizes are striving to grow their business, improve efficiency, and serve their customers better than ever before. Establishing specialized workforces in response to anticipated customer foot traffic, call center operations, manufacturing plans , and other similar workforce demand curves. Charles holds a M.S.

Ecommerce 71

Ecommerce Training Roadmap Call Center 71