Gainsight

FEBRUARY 28, 2024

This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for driving customer outcomes. That means it’s critical to empower our customers to be wildly successful with our products and services.

Self Service 52

Self Service Innovation Knowledge Base Resources 52

TechSee

SEPTEMBER 21, 2023

However, today’s early Generative AI solutions lack context, and deliver a poor user experience. These are the keys to unlocking mainstream adoption of Generative AI for service and CX. Sophie AI can not only read and see, but speak, hear and show users how to complete any task.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

Gainsight

FEBRUARY 28, 2024

Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable.

Customer Success 52

Customer Success Meeting Self Service Chief Customer Officer 52

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. There’s no doubt that customer success (CS) has become existential to SaaS.

Customer Success 59

Customer Success Self Service Multi-Channel Effort Score 59

COPC

APRIL 1, 2024

The challenge of keeping pace with changing customer expectations looms large. Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX).

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. as a platform for continuous innovation.

Resources 52

Resources Innovation Roadmap Self Service 52

ShepHyken

DECEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. Five Customer-Service Lessons From the Late Tony Hsieh by Ann-Marie Alcántara. Wall Street Journal) The former chief executive of Zappos, the online shoe retailer, had a unique approach toward customers.

Customer Service 147

Customer Service Self Service eBook Loyalty Programs 147

ShepHyken

SEPTEMBER 10, 2021

She writes about what customers expect from companies in 2021 and what they actually get. Consumers today expect speedier access to services than ever before. They count on meaningful interactions with service professionals who make them feel valued. Expectation: Customers expect connected journeys with consistent interactions.

Customer Experience 100

Customer Experience Self Service Advertising Customer Expectations 100

SurveySparrow

JULY 27, 2023

Every click, swipe, and scroll is an opportunity to leave an indelible mark on your customers’ lives. With the pace at which the digital landscape is moving, the basics of customer service are not enough anymore. Customer experience (CX) has always been vital, but the digital revolution has elevated its importance.

Customer Experience 52

Customer Experience Self Service Customer Journeys Social Media 52

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. End-User Adoption.

Engagement 109

Engagement Self Service Video Culture 109

ijgolding

DECEMBER 11, 2014

The business idea of Norwegian Air Shuttle ASA is to give everybody the opportunity to travel by air, attracting customers by offering competitive, low fares and a high-quality travel experience based on operational excellence and helpful, friendly service. Let me start with the online experience.

Customer Experience 275

Customer Experience Airlines Travel Self Service 275

Solvvy

OCTOBER 18, 2022

Automating customer interactions with conversational chatbots offers a range of benefits. Chatbots can increase employee productivity, enabling service to more customers in a shorter time window. Automated customer support solutions also decrease human error and provide consistent, accurate information to customers.

Chatbots 62

Chatbots Self Service Training Knowledge Base 62

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. I think a great self-service option is key for everyone. Shep Hyken.

Self Service 80

Self Service Omni-Channel Social Media Retail 80

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Solvvy

DECEMBER 16, 2019

Getting the customer experience right is a delicate balance. 97 percent of consumers said that a bad buying experience will lead them to change their buying behavior, according to a recent Zendesk study. Replacing human customer service agents with IVR technology: Bad idea. Customers hate it. . The problem?

Self Service 48

Self Service Customer Service Chatbots Knowledge Base 48

Qualtrics

NOVEMBER 18, 2020

When it comes to your digital products and experiences , design is a critical lever. Read on to learn what UX design is, the role it plays in delivering a better customer experience, and how to support your user experience teams. Design thinking is a proven approach to drive innovation.

User Experience 26

User Experience Net Promoter Score Effort Score Self Service 26

GlowTouch

DECEMBER 12, 2022

One Customer at a Time No discussion about technology goes very far before someone broaches the subject of artificial intelligence – how to use it, where is it most effective, what downsides might exist, and so forth. For instance, we know, and the data confirms that customers prefer live chat as a communications channel.

Self Service 52

Self Service Contact Center Multi-Channel Knowledge Base 52

Inbenta

MARCH 25, 2020

For example: Improve user experience: By adding a new self-service tool. Increase the customers’ autonomy on the desktop site on: Quotation requests. Increase the customers’ autonomy on the desktop site on: Quotation requests. Improve customer knowledge. Experiment the “Test and Learn” mode.

Chatbots 89

Chatbots Self Service Tips How To 89

Circular Edge

APRIL 23, 2021

Continuous Innovation with JD Edwards. has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. This is great news , as 77% of JDE customers (and growing!) CE Customer Success Stories & Educational Highlights.

Resources 52

Resources Self Service Case Study Innovation 52

CSM Magazine

MARCH 25, 2019

For those organizations that may still be behind the curve, here are some ways to catch (and keep) up in today’s fast moving world of customer service. However, in today’s digital-first world, there is one professional function truly transforming before our eyes: customer and employee service.

Self Service 68

Self Service Technology Study Software 68

SurveySparrow

JUNE 30, 2023

It is their unwavering commitment to providing exceptional customer experiences. Customer satisfaction has become the sought-after benchmark for business success in today’s cutthroat marketplace. And that’s where customer experience specialists come into play. What is a Customer Experience Specialist?

Customer Experience 52

Customer Experience Customer Journeys Self Service Customer Centricity 52

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Customer experience has not been left behind.

Technology 133

Technology Customer Experience Social Media Multi-Channel 133

Avaya

JUNE 7, 2016

Platform innovation allows companies to disrupt the status quo for their business, their industry. Amazon, Zappos, Google, Uber are just a few of the success stories that embrace platform innovation and launched massive disruptions. The platform we created for business communications innovation is Avaya Breeze ™.

Innovation 40

Innovation Self Service Contact Center Customer Satisfaction 40

GlowTouch

FEBRUARY 2, 2023

TMC Customer Product of the Year - WizDom Entry from GlowTouch No discussion about technology goes very far before someone broaches the subject of artificial intelligence – how to use it, where is it most effective, what downsides might exist, and so forth. It's a Virtual Coach Here, too, the underlying issue is time.

Self Service 52

Self Service Contact Center Multi-Channel Knowledge Base 52

SurveySparrow

AUGUST 25, 2023

Have you ever wondered why customer experience is hailed as the cornerstone of business success in today’s fiercely competitive market? A PwC survey indicates that 73% of consumers consider customer experience to be very important when making purchases. How do we read our customers’ minds? Intriguing right?

Tips 52

Tips Customer Experience Social Media Self Service 52

Circular Edge

DECEMBER 1, 2022

This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes. User Experience. Provisioning New Enterprise Servers with Customized Application Package. System Automation.

Self Service 52

Self Service Roadmap Tools Resources 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? You will also share your positive experiences with your friends and colleagues. Your customers feel the same way. But what more can an exceptional SaaS customer experience bring to the table? You will continue using it, right?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Circular Edge

DECEMBER 8, 2021

Continuous Innovation with JD Edwards. but also enhancements in the areas of digital transformation , system automation , platform and ERP that enable customers to further automate, optimize and transform their businesses. A few examples of how customers are overcoming challenges to remain resilient with 9.2

Resources 52

Resources Self Service Consulting Innovation 52

BirdEye

MAY 22, 2023

It’s a self-service online booking system that clients can use to book, cancel, or reschedule appointments without contacting the business directly. Providing clients with a self-scheduling option enhances customer experience since clients can book appointments at their most convenient time and schedule.

Self Service 98

Self Service Software System Social Media 98

Lithium

JUNE 11, 2019

To our valued customers – I sent out the below email to you all earlier today, but in the event you missed it thought I should also post it on the Community. Hi, I’m writing to let you know that Lithium has made the decision to sunset the Klout service, effective May 25, 2018. An update on Klout. Thank you for your business.

Self Service 40

Self Service Customer Care User Experience Innovation 40

Lithium

JUNE 11, 2019

To our valued customers – I sent out the below email to you all earlier today, but in the event you missed it thought I should also post it on the Community. Hi, I’m writing to let you know that Lithium has made the decision to sunset the Klout service, effective May 25, 2018. An update on Klout. Thank you for your business.

Self Service 40

Self Service Customer Care User Experience Innovation 40

Lithium

JUNE 11, 2019

To our valued customers – I sent out the below email to you all earlier today, but in the event you missed it thought I should also post it on the Community. Hi, I’m writing to let you know that Lithium has made the decision to sunset the Klout service, effective May 25, 2018. An update on Klout. Thank you for your business.

Self Service 40

Self Service Customer Care User Experience Innovation 40

Inbenta

MAY 14, 2021

GOL, a brasilian airlines who has been a customer of Inbenta since 2016 , has launched new features to enhance the capabilities of GAL, the airline’s virtual assistant, on WhatsApp. Until then, WhatsApp was only used as a pilot channel, used by customers to ask questions to human agents, without any bot involved.

Airlines 99

Airlines Case Study Chatbots Call Center 99

Inbenta

JUNE 30, 2021

Chatbots are one of the hottest current trends in customer service. No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Conclusion. Introduction. Naturgy.

Chatbots 105

Chatbots Examples Self Service Insurance 105

CSM Magazine

DECEMBER 18, 2018

Explain Market Research, one of the UK’s leading customer insight agencies, has explored how companies turn customers into fans, and banks came out on top. The banking industry has been forced to adapt to a new way of operating, putting the customer journey before anything else. throughout the customer journey.

Banking 40

Banking Self Service Customer Journeys Innovation 40