One Millimeter Mindset

JANUARY 19, 2022

Surprised to enter 2022 digging yourself out of a huge 2021 customer defection hole? It just could be you left your entire client retention strategy up to the virtual customer retention dog. What excuses do you make to your managers about your less-than-stellar rate of customer retention?

Customer Retention 99

Customer Retention Touchpoint Customers Sales 99

CSM Magazine

MARCH 22, 2024

Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net. In today’s financial environment, dominated by fintech players, customer retention may seem like a thing of the past.

Customer Retention 52

Customer Retention Rewards Programs Financial Loyalty 52

InMoment XI

FEBRUARY 24, 2022

The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? At InMoment, we start with an approach we like to call the “Solving for X:” take your executives through your business objectives and what you’re truly trying to solve for customers. Tip #1: Break Down Metrics.

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Tips ROI Metrics Touchpoint 493

Storyminers

JULY 29, 2016

We decided to ask experts one question: What is your most effective customer retention strategy for B2C brands? . The insights and strategies we received from these 24 experts were enlightening. VP of Customer Experience, Compellon. The most effective customer retention strategy is to focus, well, on retention.

B2C 124

B2C Customer Retention Strategy Brands 124

ReviewTrackers

MARCH 31, 2021

Improving customer retention can prevent billions of dollars of lost revenue in the insurance industry. What’s worse than losing billions in revenue is the amount that insurers have to pay to acquire new customers. According to Hubspot, the insurance industry is tied for the third-highest customer acquisition cost at $303.

Insurance 123

Insurance Customer Retention Industry How To 123

TechSee

OCTOBER 15, 2019

Customer churn is a growing problem across many industries and managing it has become critically important to the maintaining profitability. Research indicates that the cost of acquiring a new customer can be as much as five to seven times higher than keeping an existing one. Dissatisfied customers. Disengaged customers.

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Customer Retention Social Media Airlines Groups 107

BirdEye

JULY 5, 2023

Customer acquisition is one of the biggest challenges and expenditures for businesses. However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. Understanding these will help you choose the best strategy to grow your business.

Examples 98

Examples Strategy Marketing Social Media 98

One Millimeter Mindset

JULY 4, 2019

What is your current customer retention strategy value? Do you still depend on what worked Yesterday, and hope that strategy will keep you viable and sustainable Today and Tomorrow? I offer these five customer retention strategy value blog posts for your reading pleasure. is available on Amazon.com.

Customer Retention 59

Customer Retention Strategy Customers Technology 59

Feedbackly

MAY 2, 2024

During these times, even customers seek brands that offer value for their money. But did you know that having a strong customer experience strategy can help brands shine through the challenges? In fact, as per the latest CX trends , customer experience will be one of the top priorities of many businesses this year.

Financial 52

Financial Strategy Customer Experience How To 52

Education Services Group

SEPTEMBER 4, 2018

Usage metrics are critical indicators of how well your products are helping customers achieve their desired outcomes, which in turn influences your customer retention strategy. If usage is low, odds are that your customer sees little if any value in your solution. Your Customer Retention Strategy Relies on CSMs!

Customer Retention 49

Customer Retention Measurement Strategy Management 49

Totango

JANUARY 26, 2021

Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention? This can happen if: They don’t have clear goals or a well-designed strategy.

Customer Retention 91

Customer Retention e-support Analysis Customers 91

ClientSuccess

JUNE 19, 2019

Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Increasing customer retention by 5% can increase profits by 25-95%. It acts as your go-to buddy and is forever present to cater to your needs.

Customer Retention 73

Customer Retention Strategy e-support Loyalty 73

Kapta Customer Success

AUGUST 14, 2023

Greg Daines of ChurnRX gave a fascinating presentation at KAMCon 2023 titled, " Building Account Strategy On The 3 Laws of Retention." He shared some of his churn research results and revealed how we can overcome the obstacles to customer retention so we can minimize customer churn.

Strategy 52

Strategy Customer Retention Customers Customer Success 52

Experience Investigators by 360Connext

APRIL 23, 2024

But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it. CX leaders need to present strong business cases for every step of their journey. Understanding Customer Experience Management (CEM) Let’s start at the beginning. However, feedback alone cannot direct a strategy.

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ROI CEM Net Promoter Score Customer Experience 260

Totango

OCTOBER 8, 2020

Customer retention is the continuation of a valued service. In B2B terms, it is still possible to maintain your customer relationship and even improve customer retention during uncertainty, but you will need to focus on five key steps: Understand Your Customer. Listen to Your Voice of Customer Programs.

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Customer Retention How To Customer Success B2B 63

Magellan Solutions

AUGUST 16, 2023

If your goal is to keep 80 percent of your present customer base and launch a strategy that improves it to 90 percent, your business achieves 10 percent growth. Look at your current business plan and find ways to enhance customer retention. Strategize your loyalty Please plan, plan it well.

Strategy 52

Strategy e-support Call Center Loyalty 52

InMoment XI

FEBRUARY 23, 2024

Market segmentation is a research strategy that separates different consumers in order to study their preferences, needs, and perspectives in order to optimize business practices, products, and experiences. Hopefully, your business has more than one customer. Effective market segmentation is critical to that goal.

Marketing 260

Marketing Customer Experience Return on Investment Analysis 260

BirdEye

MAY 15, 2023

Do you want to create an engaging and memorable customer experience? If so, then developing a strong brand strategy is essential. A well-crafted brand strategy can help your business stand out from the competition, allowing it to reach its full potential. Table of contents What is brand strategy?

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Brands Strategy Social Media Communication 98

CSM Magazine

APRIL 15, 2020

Even if you don’t have a website just yet, being present on an important social media network will bring so many benefits. The business’s presence on social media should be outstanding. If you have a business these days, you must create a social media profile for it.

Customer Retention 52

Customer Retention Social Media Strategy Advertising 52

SurveySensum

JULY 12, 2019

Future is demanding and present era is flooded with unstructured data from various online or offline sources! For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights. Customer Service (Instant action on negative feedback).

Customer Retention 68

Customer Retention Customer Experience Management Customer Experience Management 68

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue, but customer expansion — and a robust customer expansion strategy — can also be pillars of success. What is a Customer Expansion Strategy ? Set Pricing With Customer Expansion in Mind.

Strategy 98

Strategy Management How To Customer Retention 98

ClientSuccess

JANUARY 25, 2021

Actionable ways to bridge the gap between customer success and marketing. Bringing in customers to help out with marketing initiatives is no new task, which is why being creative and customer-focused in your customer marketing strategy is key. Webinar: How We Became a Customer-Obsessed Company.

Customer Retention 81

Customer Retention Customer Success Marketing Case Study 81

Optimove

JUNE 22, 2020

Today, we will present you with a women’s activewear retail brand who has overcome this challenge by taking advantage of the Optimove platform to optimize their marketing operations. This brand reduced CAC by 75% and customer churn by 32%, all while increasing average customer LTV by 12%. How’d they do it, you ask?

Customer Retention 52

Customer Retention Loyalty Data Loyalty Programs 52

Totango

FEBRUARY 7, 2019

Know your customer, personalize your communications, and proactively work toward a mutual journey of growth, and you’ll find your retention process becomes as reliable as a well-worn marriage. Customer retention is about the promise of continued growth. The Top 5 SaaS Renewal Best Practices. SaaS Renewal Best Practices.

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Customer Retention Lifetime Customer Customers Engagement 81

InMoment XI

FEBRUARY 1, 2023

Regardless of where your CX function reports, there are key organizational elements that must be present and the CX leader also has to have certain key skills, strengths and characteristics for it to be successful. Keep an eye out for two subsequent discussions in this series to learn more about what those elements and success drivers are.

Customer Experience 260

Customer Experience Chief Customer Officer Report Culture 260

ShepHyken

SEPTEMBER 4, 2023

For companies aspiring to enhance their customer service, the hotel industry offers valuable insights and strategies that can be adopted across various sectors. You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

Totango

FEBRUARY 28, 2020

Creating a strong customer engagement strategy makes sure every interaction delivers that value. At the same time, an effective engagement strategy incorporates much more than 1:1 touchpoints, and considers engagements such as 1:many opportunities, including communities, events, advocacy, and learning. Nurturing customer growth.

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Customer Engagement Engagement Strategy Touchpoint 93

Lumoa

MAY 19, 2020

Like any new initiative, you’ll need to make a case for expanding your customer experience strategy (and getting additional budget). A business case is a detailed presentation that compares several options and makes a recommendation. Present your case. Present your case. Present your case. Explore options.

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How To Multi-Channel Return on Investment Strategy 259

Experience Investigators by 360Connext

OCTOBER 17, 2023

And yet, leadership buy-in is a critical part of customer experience success. Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. But you need a strategy to align around first!)

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

CustomerSuccessBox

MAY 25, 2021

Have you ever heard any SaaS founder or VP -CS saying,” I‘m okay with losing a few customers every month?”. That’s because Customer Retention is critical. Customer retention is critical — particularly for B2B SaaS companies. Retaining a customer is way more profitable than acquiring new ones. .

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Customer Retention Metrics Measurement B2B 52

CSM Magazine

NOVEMBER 10, 2023

It’s important to note that individuals who have negative experiences are far more likely to write a scathing review than happy customers are to write a positive one. One valuable strategy could involve asking existing customers to complete short surveys or interviews in exchange for meaningful discounts on future purchases.

Strategy 52

Strategy Feedback Consumers Customers 52

CustomerSuccessBox

JUNE 21, 2022

This is when they see where it will save them money and/or time and create a greater experience for their customers. To help you, we have compiled a list of the top 8 strategies that will enable you to carry out customer onboarding at scale. 8 Best Strategies for Customer Onboarding at Scale.

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Strategy Customer Retention Video Resources 52

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

NobelBiz

FEBRUARY 14, 2023

Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty and, ultimately, increase revenue. This information is a cornerstone to personalize interactions and improve the customer experience.

Contact Center 52

Contact Center CRM Measurement Strategy 52

Kayako

NOVEMBER 10, 2016

However, finding an additional $30m in bookings just to stay at the same revenue level as the previous year presents a huge problem. The customer! There are two categories of churn to understand: Customer churn (Monthly/Yearly Basis). Understanding four customer personas to help you kill churn. There is only one boss.

Strategy 171

Strategy Customer Retention Hospitality Customers 171

ReviewTrackers

MARCH 22, 2019

Customer retention in the insurance industry is important to reducing churn, which prevents billions of dollars lost in revenue. What’s worse than losing billions in revenue is the amount that insurers have to pay to acquire new customers. Reducing customer churn requires insurance companies to think outside the box.

Insurance 50

Insurance Customer Retention Industry How To 50

SurveySparrow

JANUARY 14, 2020

Because there are plenty of options for your customers and a small slip from your side can make them leave you. This is why you need to have a customer retention plan in place. The importance of customer retention cannot be explained in one or two sentences. What is customer retention? Saves money.

Customer Retention 52

Customer Retention Gamification Feedback Loyalty Programs 52