One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

Innovation 91

Innovation Management Leadership Meeting 91

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Experience Investigators by 360Connext

APRIL 23, 2024

Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. and PracticalCSM.

Leadership 59

Leadership Customer Success B2B Customer Retention 59

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. and PracticalCSM.

Leadership 54

Leadership Customer Success B2B Customer Retention 54

One Millimeter Mindset

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. That “something” completely disrupts customer experience equilibrium. Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution?

Customer Retention 60

Customer Retention Strategy Customer Experience Comparison 60

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. Yes, I used to be a loyal customer of a particular service platform, which shall remain nameless. Or it showcases collaboration gaps.

Leadership 61

Leadership Communication Customer Retention Sales 61

Customer Bliss

JULY 11, 2017

She advocates a design-thinking approach, which focuses on customer empathy, experimentation, design, and innovation. Catherine co-authored the book “Understanding Your Users,” and is an active writer and speaker on customer empathy, innovation and design. Some include: Customer satisfaction. Customer retention.

Leadership 0

Leadership Customer Experience Report Innovation 0

ClientSuccess

MARCH 17, 2020

For many people working in the SaaS industry, the term Customer Relationship Management (CRM) has become a blanket ‘catch-all’ term for anything having to do with sales, onboarding, adoption, renewals, and, yes, customer retention. So, do you really need a stand-alone customer retention management solution?

Customer Retention 59

Customer Retention System Management CRM 59

Experience Investigators by 360Connext

AUGUST 22, 2023

That’s why being intentional about customer experience means we have to look at behavior and actions, not just what customers tell us. At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. That’s not true.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

One Millimeter Mindset

MAY 11, 2022

If you continuously engage in damage control occurring towards the middle of the sale, project, or hiring process, it’s time to take a step back. Plus, it is a wonderful way to develop client relationships resulting in loyalty and customer retention.) Then engage me to present a One Millimeter Mindset program!

Innovation 88

Innovation Customer Retention Sales Consulting 88

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership Communication Industry Knowledge Base 71

Experience Investigators by 360Connext

AUGUST 17, 2021

Cross-functional leadership is a key factor in leading any customer experience program. But whatever you call yourselves, running effective meetings that keep the team engaged, excited, and working together is key to your success. Part of developing a CX Charter is identifying the right people to attend and engage at meetings.

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

Verint

DECEMBER 28, 2017

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. One of the biggest differences has to do with how we acquire and then retain customers. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday.

Customer Retention 36

Customer Retention Leadership Sales Innovation 36

Education Services Group

MAY 17, 2021

Customer Success is all about relationships. Your relationship with your customers, of course, but also the CS team’s relationship with other internal groups, and even their relationship with executive leadership. If you look after your staff, they’ll look after your customers. Happy employees lead to happy customers.

Customer Success 52

Customer Success Engagement Customer Journeys eBook 52

Education Services Group

NOVEMBER 8, 2021

The 2021 Customer Success Leadership Study is out! Especially when they are telling a story about how Customer Success is booming. Without further ado – here’s a quick recap of the 2021 Customer Success Leadership Study! I don’t know about you, but I love data. Numbers are the best. Who owns what, when, and how?

Study 52

Study Leadership Customer Success Chief Customer Officer 52

One Millimeter Mindset

APRIL 1, 2021

Cross Functional Customer Retention Is Key To Strategy. Engage me to present a One Millimeter Mindset program! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 83

Leadership Consulting Travel Customer Retention 83

One Millimeter Mindset

AUGUST 9, 2018

Also, organizations uncover internal employee innovators who become intrapreneurs, catalyzing innovative product and process improvement. Leaders and managers interpret external customer experience scores as the barometer of whether internal customer experiences are great, as well. Not only that. Why do the work?

Innovation 126

Innovation Culture Leadership Customer Retention 126

One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Engage me to present a One Millimeter Mindset program! Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation.

Leadership 81

Leadership Innovation Consulting ROI 81

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Why remain an order-taker when you can evolve into an innovator? Engage me to present a One Millimeter Mindset program!

Innovation 115

Innovation Leadership Meeting Groups 115

One Millimeter Mindset

SEPTEMBER 11, 2018

Communication between leadership, management and front line employees. If I were to send you a link to a video-based demo of XXX you can customize to your own interests that is about 5-7 minutes long, would you watch it and provide some thoughts about potential use cases on the solution? Have you noticed? Develop Industry 4.0

Communication 167

Communication Social Media B2B Conference 167

One Millimeter Mindset

OCTOBER 8, 2018

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Or, is the quality of the engagement forceful and overwhelming?

Engagement 74

Engagement Customer Experience Sales Customers 74

One Millimeter Mindset

NOVEMBER 24, 2020

However, putting them on the table in all their glorious imperfection moves your team past creativity and innovation blocks. Instead, this internal customer discovery exercise allows you all to uncover what external clients really value. Retaining Clients leverages Innovative Customer Retention Strategies.

How To 95

How To Leadership Exercises Innovation 95

One Millimeter Mindset

DECEMBER 22, 2020

Are you ready to become more cross-functional, innovative and collaborative as you target better serving clients in 2021? When you are listening and responding to your customers’ voice, you have different conversations together. Often, the best responses to your customers’ voice do not happen immediately. Contact me here.

Customer Voice 81

Customer Voice Innovation Leadership Industry 81

One Millimeter Mindset

SEPTEMBER 24, 2018

Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. Or do you automatically follow what the system tells you to do next?

Strategy 213

Strategy B2C Customer Retention B2B 213

One Millimeter Mindset

JANUARY 26, 2021

In working with leaders and teams on professional innovation and strategic business and human capital value, I spend a lot of time observing teams. Wrestling with how to collaborate more innovatively with colleagues and clients? Engage me to present a One Millimeter Mindset program! Finally, silence is golden. Contact me here.

Meeting 84

Meeting Leadership Innovation Consulting 84

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. She recently wrote the book on customer understanding ! Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. How do CCOs influence product development and innovation?

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Insurance Software 52

CSM Magazine

JULY 22, 2021

Richardson’s definition, while revolutionary for its day, has become commonplace in today’s customer-centric world and has made the move from residing purely on the side of B2C to encompassing the B2B sphere too. Gone are the days of static one-sided advertising that speaks at the customer. Growing Customer Retention.

Brands 98

Brands How To Advertising B2C 98

One Millimeter Mindset

DECEMBER 15, 2020

If everyone is an internal client of everyone else in your organization, then who are your customers? Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. At that point, level of engagement changes. I don’t think so either.

Exercises 88

Exercises Innovation Leadership Report 88

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. She recently wrote the book on customer understanding ! Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Blake Morgan

JANUARY 20, 2022

His blog, Customers That Stick, features interviews with top CX leaders and answers common customer-related questions. . He offers a European perspective on employee and customer engagement and customer focus and shares interviews with top CX leaders. . Adrian Swinscoe . Annette Franz . Bill Quiseng .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

One Millimeter Mindset

NOVEMBER 1, 2018

I offer you 16 collaboration exercises to jump-start collaborative customer retention in your own career trajectory. In order for each employee to discover just what “their” specific customer touchpoint involves, they often must stray beyond the confines of their department. Better yet, ask your current customers.

Customer Retention 73

Customer Retention Exercises Touchpoint Leadership 73

One Millimeter Mindset

APRIL 20, 2021

Engage me to present a One Millimeter Mindset program! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Planning your next team, corporate or association meeting?

Company 79

Company Leadership Consulting Innovation 79

SurveySensum

APRIL 1, 2024

Why is Customer Trust Important for Startup Brands? Customer trust is an indispensable asset for startup brands, forming the foundation for customer retention. When customers trust a startup, they are more likely to make repeat purchases and become long-term patrons. Let’s get started!

Brands 52

Brands Case Study Social Media Feedback 52

Beyond Philosophy

SEPTEMBER 8, 2022

They found that there were many moments where the organization interacted with the customer throughout the journey. Therefore, they viewed the project title as a customer experience innovation, part of a business strategy. It could be increased market share, improved NPS, or higher customer retention.

Case Study 97

Case Study ROI Study Customer Experience 97

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Consider that these professionals, often manual workers, have the answers to the questions you only are guessing at.

Leadership 118

Leadership Innovation Meeting Course 118