Forrester's Customer Insights

MARCH 24, 2024

In this blog, Forrester's VP, Principal Analyst, Jinan Budge, shares her learnings of the cybersecurity trends, key challenges and opportunities for CISOs in Southeast Asia.

Trends 58

Trends Government Management 58

Customer Bliss

NOVEMBER 9, 2017

There’s a continuing focus on brands improving customer experience to lead customer-driven growth. In this post, I explain the benefits of offering a curated environment staffed with a range of brand professionals to help your audience engage with your brand in a way that allows you to gain valuable customer insights.

Trends 204

Trends Customer Experience Customer Insights Customers 204

Thematic

SEPTEMBER 1, 2021

With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on to learn how to use our powerful analytics for deeper customer insights. For example, it’s useful to know the main reasons your customers are looking for support. What is chat analytics?

Customer Insights 114

Customer Insights How To Analysis Analytics 114

Talkdesk

DECEMBER 10, 2020

Here are the major trends that emerged from our global research survey. . 71% of financial services customers are more loyal to companies that invest in strengthening their customer experience. There are new ways to strategize deeper customer intelligence. The CX stakes are rising.

Insurance 135

Insurance Financial Trends Contact Center 135

Totango

JUNE 1, 2021

By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. Understanding Customer Success Data.

Customer Insights 69

Customer Insights Software How To Touchpoint 69

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. What’s changed is the level of smarts.

Trends 174

Trends Retail e-support Technology 174

InMoment XI

NOVEMBER 20, 2023

AI-driven insights provide consumer behaviors and preferences, as well as uncover new trends and overall a more personalized experience. Customer retention rates and customer service can be improved by using AI to actively listen for qualitative feedback and elicit more valuable responses.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

SurveySensum

NOVEMBER 22, 2023

For example, if you run a fashion e-commerce site, you can create a survey asking customers to choose their favorite fashion trend. Chat Widgets : Utilize chat widgets to engage customers in real-time conversations. And gives you top trends and sentiments for you to work on. Without any manual coding!’ And the best part?

Feedback 52

Feedback Customer Insights e-support Social Media 52

Forrester's Customer Insights

SEPTEMBER 7, 2023

In this blog, we analyze the recent trends in US retail and e-commerce sales and share our key takeaways that brands should know for the rest of 2023.

Retail 56

Retail Trends Sales Brands 56

Forrester's Customer Insights

FEBRUARY 27, 2024

Forrester’s B2B event trends survey is back and we invite you to participate! Everyone completing the survey will gain access to the latest market trends and crucial information on building an audience-centric, integrated event strategy within their organization.

B2B 54

B2B Trends Survey Marketing 54

Forrester's Customer Insights

FEBRUARY 21, 2024

In two new reports on healthcare trends, we explore how HCOs can weather the storm and overcome these challenges. Healthcare organizations (HCOs) are navigating turbulent waters as they confront long-standing industry challenges and broad economic currents. The convergence of these factors tests HCOs’ adaptability and resilience.

Healthcare 49

Healthcare Trends Report Industry 49

Forrester's Customer Insights

APRIL 29, 2024

Read on to explore Forrester's take on the top digital CX and design trends to watch for in 2024.

Trends 35

Trends Customer Experience Customers 35

CSM Magazine

JULY 21, 2023

AI-powered chatbots and natural language processing tools can analyse vast amounts of data in real time, identify trends, and provide actionable insights. The evolution of contact centres into customer insight hubs represents a significant opportunity for enterprises.

Customer Insights 52

Customer Insights Social Media Groups Chatbots 52

Forrester's Customer Insights

JULY 4, 2023

The customer journey mapping (CJM) platform landscape is an eclectic, innovative market where vendors’ go-to-market strategies and focus vary. CX pros […]

Customer Journeys 49

Customer Journeys Trends Innovation Software 49

Forrester's Customer Insights

JANUARY 24, 2024

Forrester analyzes trends in the various measures of inflation reported by the BLS and expects headline inflation to decrease in 2024.

Trends 36

Trends Measurement Report Consumers 36

InMoment XI

DECEMBER 13, 2021

The difference between traditional market research and InMoment’s modern approach is that we focus on providing brands with access not only to insights, but to actionable intelligence that opens the door to concrete change. Too often traditional approaches fail to go beyond observing and reporting trends.

Analytics 493

Analytics Data Marketing Customer Journeys 493

ReviewTrackers

OCTOBER 19, 2018

The Rise of the Customer Insight and Action Platform. The ability to capture and act on consumer insights (CI) — often defined as an interpretation of trends in human behaviors — can equip companies with the information they need to foster customer loyalty, deliver better customer experiences, and drive improved business results.

Customer Insights 56

Customer Insights Strategy Multi-Channel Social Media 56

Forrester's Customer Insights

DECEMBER 20, 2023

I am thrilled to share that I recently published our “Top 10 Infrastructure Trends In 2023“ This is the first of what we are hoping will be a yearly report. I had the opportunity to work with many of my analyst peers to curate this list of today’s top trends.

Trends 33

Trends Report 33

Forrester's Customer Insights

DECEMBER 12, 2023

Since this is an emerging category of technologies, there’s always new innovations and trends to keep track of. My colleagues and I got together to create a list of the most important trends to follow across edge and IoT. We unpacked them in our recent report: The Top 10 Trends In Edge Computing And IoT, […]

Trends 38

Trends Innovation Report Technology 38

Optimove

OCTOBER 13, 2018

What is Customer Insight Marketing? Customer insight refers to having a deep understanding of your customers, their behaviors, their preferences and even their needs. Customer Insight Marketing Analysis, Strategy and Tools. You need to have the right customer insight tools at your disposal.

Customer Insights 40

Customer Insights Marketing Retail Fashion 40

ReviewTrackers

OCTOBER 19, 2018

The Rise of the Customer Insight and Action Platform. The ability to capture and act on consumer insights (CI) — often defined as an interpretation of trends in human behaviors — can equip companies with the information they need to foster customer loyalty, deliver better customer experiences, and drive improved business results.

Customer Insights 50

Customer Insights Strategy Multi-Channel Social Media 50

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Implement personalized product recommendations, targeted promotions, and customized content based on individual preferences and past interactions.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Lumoa

DECEMBER 19, 2023

From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience. Dev teams can make targeted interface changes and prioritize enhancements directly impacting customer experience.

Analysis 208

Analysis Social Media Trends Feedback 208

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. External factors like market demand, pricing trends, or competitors’ initiatives can arise at any time, setting off a chain reaction that affects your overall CX. But CX very rarely deals in absolutes.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Experience Matters

JANUARY 6, 2015

It’s once again the time of year for me to publish my CX trends. We’ve recently seen a surge in the number of companies looking to build more customer-centric cultures and train their people on CX. Voice of the employee efforts are becoming an integral component of modern voice of the customer programs.

Customer Journeys 120

Customer Journeys Trends Contact Center Customer Connectedness 120

Qualtrics

NOVEMBER 16, 2021

Read on for top-level insights from our Global Consumer Trends 2022 report. Trend 1: Consumers have had enough - and they’re willing to walk. Before 2021, customers might have been more tolerant of bad experiences - but in 2022, there won’t be any leeway for businesses that don’t meet expectations. of their revenue.

Trends 49

Trends Consumers Report Feedback 49

QuestionPro Audience

AUGUST 21, 2017

QuestionPro Communities is a purpose-built community insights panel solution. Our feature rich tool set is at your disposal to help you create engaged communities, collect real-time customer insights, and positively impact your business. Contact us today – communities@questionpro.com or www.questionpro.com/communities.

Trends 170

Trends Chatbots Study Groups 170

Experience Matters

DECEMBER 16, 2014

We published a Temkin Group report, The Future of Customer Experience Insights. The report identifies five trends that will redefine the value and role of customer feedback and insights. The report includes a readiness checklist for companies to assess their current customer insights efforts.

Report 325

Report Customer Connectedness Customer Experience Trends 325

CSM Magazine

NOVEMBER 19, 2018

Sabio’s Chief Innovation Officer, Stuart Dorman highlights what he sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond. 10 Key CX Technology Trends for 2019. 10 Key CX Technology Trends for 2019.

Trends 88

Trends Customer Experience Social Media Self Service 88

Experience Matters

DECEMBER 15, 2015

It’s once again the time of year for me to publish my CX trends. We expect this trend to intensify, and for effort to become a more mainstream topic next year. Customer Journey Designing. Customer journey mapping has become one of the most popular CX tools as it helps provide a customer-oriented viewpoint.

Trends 120

Trends Customer Experience Customer Journeys Customer Connectedness 120

McorpCX

FEBRUARY 3, 2022

Because when it comes to your customers and employees, there are lots of data points and trend indicators that can help us make more intelligent decisions about how to respond to what's ahead. This means that, as with most things these days, the near future will probably be different from our recent past.

Trends 59

Trends Customer Experience Data Company 59

SurveySparrow

APRIL 21, 2022

Compare the retail customer experience across store locations and set benchmarks. Analyze customer sentiment at various points in time. Spot trends and make the required changes at your store. The post Smiley Terminal: How to Use It to Gain Customer Insights Onsite appeared first on SurveySparrow. Automobile.

Customer Insights 52

Customer Insights Transportation How To Self Service 52

Forrester's Customer Insights

DECEMBER 5, 2023

We recap a few European retail sales trends over the last few years and in 2023.

Retail 31

Retail Trends Sales Customers 31

ReviewTrackers

MARCH 17, 2017

Amidst all the activity, the team also found the time to learn all the emerging new trends in technology at SXSW. . ReviewTrackers is all in on this particular technology trend. Healthcare and Tech. Transformations in Marketing. Marketing is evolving and transforming – that was evident at SXSW.

Trends 79

Trends Technology Social Media Healthcare 79

Forrester's Customer Insights

OCTOBER 27, 2023

It’s that time of year. The leaves turn color. So do the cups at Starbucks. And retailers lick their lips in anticipation. The media is already agog with all kinds of predictions about the holiday — some surprising, some banal, and some downright wrong. I’ve done the clicking and the reading and wheat-from-the-chaff-separating so you […]

Trends 52

Trends Retail Consumers B2C 52

Forrester's Customer Insights

DECEMBER 5, 2023

We recap a few European retail sales trends over the last few years and in 2023.

Retail 28

Retail Trends Sales Customers 28