The Myth of the Customer-Focused CX Leader
Heart of the Customer
JUNE 18, 2020
, our analyst Diane and I were at the offices of Legrand AV, interviewing VP of Customer Experience Laurie Englert and her team. The post The Myth of the Customer-Focused CX Leader appeared first on Heart of the Customer. During a break, I turned to Diane and said, “There’s something here.
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