Calabrio

MAY 10, 2019

As consumers have become more informed and competition amongst companies fiercer, customer experience (CX) has emerged as a key point of competitive differentiation and the contact centre as an essential part of the experience. Here are my recommendations for must-see sessions: The Basics of Customer Experience.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. Shared value between the customer and the brand is key to doing business in the future.

Customer Experience 172

Customer Experience Hotels Survey Loyalty Programs 172

Experience Investigators by 360Connext

MAY 7, 2024

Discover the future of customer experience as we tap into the wisdom of industry leaders who are redefining the landscape. We’re peeling back the layers of integrated strategies and customer-first culture, offering you unique perspectives that could very well shape your next move in the world of customer experience.

Healthcare 143

Healthcare Culture Customer Voice Connections 143

Kustomer

APRIL 15, 2020

Customer service and customer experience organizations are not operating like they were just one month ago. Teams are not simply thinking about great customer service anymore, they are thinking about working remotely, doing more with less, and building customer loyalty more so than ever before. Things have changed.

Net Promoter Score 52

Net Promoter Score Customer Experience Conference Travel 52

Kustomer

APRIL 15, 2020

Customer service and customer experience organizations are not operating like they were just one month ago. Teams are not simply thinking about great customer service anymore, they are thinking about working remotely, doing more with less, and building customer loyalty more so than ever before. Things have changed.

Net Promoter Score 52

Net Promoter Score Customer Experience Conference Travel 52

Thematic

AUGUST 15, 2018

We’re very excited to be one of the sponsors of the 5 th Annual Digital Customer Experience Strategies Summit on September 18 – 19, 2018, at the Hyatt Regency McCormick Place in Chicago. What’s the summit about? The ideal spot for everything customer experience . B2B customer experience.

Strategy 59

Strategy Customer Experience ROI B2B 59

Interactions

JUNE 20, 2019

According to research from Gartner , the top three motivators for AI and Machine Learning (Ml) investment are to improve customer experience, automate repetitive or manual tasks, and reduce costs. This was a key takeaway from the Gartner Customer Experience and Technologies Summit I recently attended in London.

Technology 67

Technology Customer Experience Roadmap Contact Center 67

Happy or Not

JANUARY 17, 2020

We are excited to be a featured exhibitor to the 15th annual Customer Experience Management in Telecoms Global Summit on the 27th-29th of January in London. The post Customer Experience Management Telecoms Global Summit UK | January 27-29 appeared first on HappyOrNot. A promising […].

Customer Experience Management 48

Customer Experience Management Management Customer Experience Customers 48

GetFeedback

FEBRUARY 16, 2022

A recap of customer experience experts Shep Hyken and Dan Gingiss’ session at the 2nd Annual CX Impact Summit.

Customer Experience 195

Customer Experience Customers 195

CXS

APRIL 14, 2023

Join David C Williams, AVP, Automation at AT&T for a 30-minute presentation on “Touchless Technologies for the Win” at The 12th Annual CX Strategies Summit.

Customer Experience 130

Customer Experience Technology Customers Strategy 130

Lumoa

JULY 17, 2022

By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. This is really beneficial for German focused customers! New Case Study with one of our customers – Parques Reunidos! Lumoa Product News for July 2022 We now offer feedback translation to German!

Case Study 208

Case Study Hotels Knowledge Base Study 208

Forrester's Customer Insights

APRIL 30, 2024

This year’s CX Summit North America will feature our latest insights into how AI will impact company culture, DEI priorities, customer experience, and more.

Culture 54

Culture Customer Experience Company Measurement 54

Adrian Swinscoe

FEBRUARY 23, 2024

In November of last year, I spoke at the CX NXT – Customer Experience Summit in Dubai on the topic of failure, fumbles and fiascos in customer experience. […] The post The dark corners waiting to undermine your customer experience first appeared on Adrian Swinscoe.

Customer Experience 59

Customer Experience Customers Customer Focused Customer Journeys 59

Kustomer

NOVEMBER 9, 2023

In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

Experience Matters

MARCH 13, 2019

Last week, I gave two presentations at the Qualtrics X4 Summit that focused on how to adopt experience management (XM). More or less demanding customers? (I The post Tapping Into The Power Of Experience Management appeared first on Experience Matters. I say more) More or less demanding employees? (I

Management 225

Management Analytics Customer Experience Data 225

CXS

OCTOBER 20, 2020

We looked at an interview conducted earlier this year with Chain Stone Age and Jerry Campbell, a speaker of the Customer Experience Strategies (CXS) Summit.

Customer Experience 130

Customer Experience Measurement Customers Strategy 130

Heart of the Customer

MARCH 17, 2023

Last week, I attended X4, Qualtrics’s experience management summit in Salt Lake City. From my conversations with B2B leaders, it became apparent that they were grappling with a fundamental question: How do you collect enough customer data when only a fraction of your customers respond to your surveys? No Problem.

B2B 88

B2B Survey Data Customer Experience 88

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. This year’s Summit took place in Washington, D.C. And that’s ok.”.

Innovation 145

Innovation Feedback Customers Engagement 145

CXS

OCTOBER 7, 2020

In an article written by eSSENTIAL Accessibility, a sponsor of the Customer Experience Strategies Summit, describes the importance of accessibility during a brand digital transformation.

Strategy 130

Strategy Brands Customer Experience Customers 130

CSM Magazine

OCTOBER 5, 2020

Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Bring customer experience to the center : Gain senior management buy-in, prove ROI, and move from reactive support to proactive success.

Self Service 52

Self Service Customer Service Customer Experience Case Study 52

Heart of the Customer

MARCH 17, 2023

Last week, I attended X4, Qualtrics’s experience management summit in Salt Lake City. From my conversations with B2B leaders, it became apparent that they were grappling with a fundamental question: How do you collect enough customer data when you only a fraction of your customers respond to your survey? No Problem.

B2B 78

B2B Survey Data Customer Experience 78

Think Customers

FEBRUARY 1, 2024

In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event. The post Data, AI emerge as hot topics at CCW Austin appeared first on 1to1 Media.

Data 52

Data Leadership Innovation Industry 52

Experience Investigators by 360Connext

MAY 18, 2016

Thoughts from the Cleveland Clinic Patient Empathy Summit (Part 1) I had the immense honor of being a part of the Cleveland Clinic Patient Empathy Summit. This is the place where the idea of patient experience became a reality. The post The Intentionality of Patient Empathy appeared first on Customer Experience Consulting.

Consulting 0

Consulting Customer Experience Conference Healthcare 0

Experience Matters

JANUARY 25, 2018

Well, it’s happening in a big way at the Qualtrics X4 Experience Summit in Salt Lake City on March 6th through 9th. I’ll be skiing in Deer Valley before the event, I’ll be speaking about customer empathy at the event, and Lin-Manuel Miranda will also be speaking. Did you hear me… Lin-Manuel Miranda!

Customers 203

Customers Customer Experience 203

Alida

SEPTEMBER 14, 2016

The countdown is on for the 2016 Customer Intelligence Summit in Chicago. If you’re heading to the Summit, getting the official free event app is a must. Past attendees have told us that the Summit is a great way to meet, learn from and party with industry peers and business leaders from global brands. Here’s why.

How To 100

How To Customer Centricity Innovation Customers 100

Alida

AUGUST 30, 2016

The Customer Intelligence Summit is a place to learn about the latest trends in marketing, customer experience and innovation. Four tips stood out and are important to keep in mind if you plan to attend the upcoming Summit in Chicago. We’re expecting over 400 customer intelligence pros at the event this year.

Tips 113

Tips Customer Centricity Fashion Case Study 113

Alida

AUGUST 3, 2016

Still unsure about attending the 2016 Customer Intelligence Summit? Tired of trying to convince your boss why you should join other customer-centric leaders in Chicago this September? The sessions and networking breaks are designed for you to learn from and connect with professionals who have similar experience.

Customer Centricity 100

Customer Centricity Innovation Tips Insurance 100

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. One must-see keynote comes from Rick Parrish, a principal Forrester analyst serving customer experience professionals. This year’s Summit will tackle this challenge head on.

ROI 100

ROI Innovation Effort Score Customer relationships 100

Adrian Swinscoe

DECEMBER 21, 2021

I recently attended Genesys’ Analyst & Influencer Summit, an event that connected me with leaders at Genesys, and their partners and customers. The post Genesys is aiming to transform not only customer experience but employee experience too first appeared on Adrian Swinscoe. I don’t attend that […].

Employee Experience 98

Employee Experience Customer Experience Connections Customers 98

Experience Investigators by 360Connext

MAY 26, 2016

@markhymanmd #PESummit pic.twitter.com/ETpMikdraP — Jeannie Walters (@jeanniecw) May 16, 2016 Thoughts from the Cleveland Clinic Patient Empathy Summit (Part 2) In case you missed it, you may be interested in reading Part 1: The Intentionality of Patient Empathy.

Consulting 160

Consulting Customer Experience Healthcare Customers 160

Kustomer

DECEMBER 28, 2023

The AI/CX Virtual Summit 2023 , hosted by Kustomer on December 12th, marked a significant event for customer experience (CX) professionals and enthusiasts. Below are 5 key learnings for any customer experience or customer support professional taken from the 29 sessions during the event. 5 Key Learnings 1.

Touchpoint 52

Touchpoint Customer Journeys Loyalty Interaction 52

Oracle

MARCH 31, 2021

Women in IT Summit USA. — Wonder Women Tech Latinx Virtual Summit. — Lesbians Who Tech Pride Summit. — Women in Tech International Summit. — Women in IT Summit UK. Wonder Women Tech Africa Virtual Summit. Women in IT Summit Europe. — Women in IT Summit Canada.

Conference 88

Conference Technology Trends Customer Experience 88

Gainsight

JUNE 27, 2023

The curtains have closed on another remarkable edition of CxO Summit EMEA, leaving us buzzing with excitement and brimming with new ideas. Our CxO Community Rocks One of the standout aspects of the CxO Summit is the opportunity to engage with a special community of CS leaders.

ROI 52

ROI Return on Investment Touchpoint Leadership 52

CSM Magazine

JULY 24, 2020

It’s just over 4 weeks until Reuters Events Customer Service and Experience (26 th -27 th August). It’s clear the past few months have really brought CX to the forefront of companies’ priorities and providing a seamless, personalised experience has never been more important. Carlo Nadella, Chief Customer Officer, Telecom Italia.

Chief Customer Officer 40

Chief Customer Officer Customer Service Customer Experience Conference 40

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? Live Virtual Summit. Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. Customer Contact Virtual: A Frost & Sullivan Executive Mind Exchange. Design and Innovation: Design Thinking Virtual Experience.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

Alida

JUNE 1, 2017

Vision Critical is headed to the Automotive CX Summit in Marina del Rey, California, on June 20 to 21. The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. How Cadillac put customers in the driver’s seat in the luxury hybrid market.

Automotive 157

Automotive Conference Retail Employee Engagement 157