ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

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Customer Experience Management CEM Customer Experience Management 52

PeopleMetrics

MARCH 21, 2018

But that doesn't mean we aren't willing to provide feedback. In fact, we as consumers are more eager to openly provide feedback to companies than ever before. Watch this edition of #CXSecrets above, or click here to download the video transcript. The power of the feedback mechanism has shifted from the company to the customer.

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Feedback CEM Video Social Media 82

SMG CX

NOVEMBER 4, 2020

Presented with a never-ending stream of seemingly disconnected data, experience management (XM) leaders often struggle to engage stakeholders and drive action.

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Customer Experience Management Management Video Feedback 52

PeopleMetrics

MARCH 26, 2018

Numbers aside, though, companies often tend to overlook one vital touchpoint when conducting these mapping exercises: the touchpoint of asking their customers for feedback. Watch this edition of #CXSecrets above, or click here to download the video transcript. Optimizing the feedback collection experience.

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Touchpoint Feedback CEM Call Center 86

Retently

JULY 28, 2019

Whether your team uses Retently or you’re just curious to learn more about customer feedback workflow automation, take a look at these practical ideas: 1. Automate the feedback loop. You need to reach out – and this has to be personalized for each customer segment (Promoters, Passives, and Detractors).

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Feedback Effort Score Survey NPS 95

PeopleMetrics

FEBRUARY 18, 2021

How To Close the Loop on Customer Feedback: Best Practices for 2021. Can customer feedback improve performance? But that all depends on how effectively you're closing the loop with your customers. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. Absolutely!

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Feedback How To Customer Centricity Loyalty 62

PeopleMetrics

MARCH 7, 2018

As a CX leader, do you ever feel like you're spending too much time setting up users and dashboards in your feedback management platform when you should be focusing on strategic ways for your organization to improve customer experience? The 40 Lessons That Turn Customer Feedback into Gold. You're not alone.

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System Feedback CEM Management 76

Lumoa

AUGUST 23, 2021

Another trend to emerge throughout the increasing digital interactions has been the use of video. Research also shows that 85% of Americans take the time to watch online videos each day. Therefore, integrating video content can provide customers with a better taste of a company’s digital persona.

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Customer Experience Social Media Video Analytics 236

BirdEye

NOVEMBER 30, 2023

Some tips for travel agencies to accelerate the impact of their social media presence are: Post niche-specific content regularly with photos, videos, and customer experiences. Share customer reviews and testimonials to boost social proof. Your website needs to offer more to engage and attract potential customers.

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Travel Marketing Social Media Hotels 110

PeopleMetrics

APRIL 30, 2021

In this session, we reveal 5 CX secrets behind the world's best brands and provide real-world examples of how these beloved companies attract, retain and delight loyal customers by taking extra care behind-the-scenes to deliver exceptional customer experiences. Download the chart from this video. ? ? ?. YouTube: [link].

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Customer Experience CEM Employee Engagement Tips 133

BirdEye

MAY 24, 2021

Your tenants are busy people — they’ll only leave feedback if you make the process simple. Embrace video. Video is one of the most engaging methods of communication. Here are a few tips to help your team leverage video to the fullest. Share video testimonials: Video testimonials can be a valuable form of social proof.

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Tips Management Marketing Social Media 97

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. It’s essential to not only gather this valuable feedback but also understand how to harness its power. Customer reviews are genuine, user-generated evaluations of products, services, or experiences provided by a business.

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Examples Social Media Video Feedback 97

BirdEye

MARCH 15, 2024

With the platform witnessing millions of new videos daily, strategic planning becomes imperative to stand out. Experiment with different posting schedules on Saturdays and Sundays to determine when your audience is most active and receptive to your videos. This sentiment isn’t surprising, given that YouTube boasts 2.70

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Social Media Entertainment Video Insurance 69

PeopleMetrics

NOVEMBER 9, 2021

Customer experience feedback and market research are not the same thing, BUT that doesn’t mean there aren’t parallels. In this session, we review how market research and customer experience feedback are converging and how you can use this convergence to get the most out of the feedback programs you run.

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Marketing Customer Experience CEM Feedback 71

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. Video sharing social media platforms. Videos are also packed with information. How to use them: Post how-to and tutorial videos of your products and services.

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Social Media Brands Video Entertainment 98

BirdEye

MARCH 15, 2024

See Pricing FREE DEMO Things to know before you delete your YouTube channel Before you take the irreversible step of deleting your YouTube channel, it’s crucial to consider these essential points: You will permanently lose all your content, including videos, playlists, likes, comments, and subscribers.

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Social Media How To Video Data 59

PeopleMetrics

JULY 13, 2020

In this blog post, I am offering a bonus recommendation for reopening your VoC program: Include video in your surveys. Video is what most engages customers. User-generated videos dominate all social media platforms, including YouTube, Facebook and Instagram. What is the best way to incorporate video into your surveys?

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CEM Video Social Media Survey 71

Thematic

APRIL 3, 2024

You’re not face-to-face with these customers, so you need a way to understand what’s happening. Voice of the Customer (VoC) is your weapon for protecting your loyal customers. By using their feedback to improve customer experience for all. 77% of customers prefer brands that listen to them.

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Ecommerce Analysis Social Media Effort Score 62

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This means building trust with your customer, understanding their needs, and adapting to nurture that bond. In other words, treat your customer like a person and not a persona.

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Customer Experience Customer Journeys Metrics Effort Score 337

BirdEye

JANUARY 25, 2024

With stats like these, it’s clear that showcasing your latest and greatest customer feedback should be a pillar of your social media strategy. Automated review sharing streamlines the process of promoting customer feedback on social media. How do you automate customer reviews? What is automated review sharing?

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Social Media Brands How To Multi-Channel 110

BirdEye

AUGUST 29, 2023

But, keeping customers happy is becoming challenging in the constantly evolving competitive business landscape. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. See Pricing FREE DEMO Table of contents What is customer satisfaction?

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Customer Satisfaction Chatbots Social Media Omni-Channel 98

Lumoa

JUNE 9, 2020

Take as much work out of your customers’ hands to get where they need to go, and your experience and product will feel effortless and easy. Craft onboarding experiences, product onboarding videos , blog posts, UI changes and purchasing paths to specifically reflect the things that your customer cares the most about.

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Ecommerce Customer Experience Customer Journeys Feedback 208

PeopleMetrics

JUNE 28, 2021

In this session, customer experience experts walk you through a best practices framework for developing your customer experience strategy around shared goals, survey design, data accessibility and more. Download the chart from this video. ? ? ?. Watch on YouTube. ? ? ?. TRANSCRIPT: [COMING SOON]. ? ? ?.

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Strategy Customer Experience CEM Customer Centricity 77

BirdEye

SEPTEMBER 13, 2023

When a customer writes a review, they talk about what is top of mind at that time — their experience with your business, their satisfaction with your products, etc. But in order to get feedback that is actionable, you may need to prompt them to talk about the different aspects of their experience.

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Video Brands Survey Feedback 59

PeopleMetrics

AUGUST 24, 2021

CX directors and managers, get together with your team to look at your customer experience metrics and where you want to go next. In this session, our customer experience management experts walk you through a 3-step customer experience framework (with downloadable PDF!) Watch on YouTube. ? ? ?.

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Strategy Customer Centricity Metrics Customer Experience Management 62

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics.

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Tools Software Marketing Analytics 52

BirdEye

SEPTEMBER 12, 2023

Share positive customer feedback When you receive positive and rave feedback from a customer, ask for their permission to share it on your social media accounts. This can boost your reputation on social media with your followers and customers. Video content may require a more significant investment on your part.

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Social Media Guidelines Video Analytics 105

GetFeedback

JANUARY 12, 2020

Through Voice of the Customer (VoC) surveys and many other sources of customer feedback, it can seem like a game of whack-a-mole. Just fixing everything reported by customers is not necessarily the best way to proceed. But what about customer requests that, if implemented, would undermine the brand promise?

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Customer Journeys How To Touchpoint Airlines 221

BirdEye

NOVEMBER 21, 2023

Pro tip: Turn negative customer reviews into positive ones by addressing feedback promptly. Captivate audiences through innovative video marketing Incorporating video content, such as project walkthroughs, design process time-lapses, or client testimonials, captivates the audience and provides a dynamic view.

Marketing 111

Marketing Social Media Advertising Tips 111

PeopleMetrics

FEBRUARY 25, 2022

This complete introduction to CX will review everything you need to hit the ground running: Customer Experience FAQ. Benefits of Customer Experience. CX Management and High-Impact Customers. The Customer Experience Management Process. How to Improve Your Customer Experience.

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Customer Experience Net Promoter Score Customer Journeys Touchpoint 71

BirdEye

MARCH 29, 2024

A few tactics to help you get the most from your time on Facebook real estate groups: Be active by answering questions, providing feedback, and sharing relevant listings or market news. Use Facebook’s live video feature to conduct virtual tours of your listings or to host Q&A sessions about the real estate market.

Social Media 59

Social Media Tips Sales Advertising 59

BirdEye

NOVEMBER 15, 2023

Retailers often use Facebook to share content such as promotional videos, product links, and eye-catching images to attract and retain customers. However, beyond content sharing, Facebook offers a valuable feature for businesses: the ability for customers to leave reviews. Facebook Facebook has a user base of over 2.9

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Retail Brands Consumers Case Study 111

PeopleMetrics

MARCH 12, 2018

In this edition of #CXSecrets , I'll explain how you can use insights from internally benchmarking against yourself within your own organization to quickly enhance your customer experience program. Watch this edition of #CXSecrets above, or click here to download the video transcript. Why internal benchmarking?

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Net Promoter Score CEM Video Hotels 70

BirdEye

AUGUST 28, 2023

You must have the Google reviews link handy to share with customers via different marketing and communication channels. Check out our video for a step-by-step guide to generating the short link: [link] Step 1: Access your Google Business Profile dashboard by signing into your Google account. So, what’s the solution?

How To 52

How To Feedback Software Entertainment 52

Customer Bliss

NOVEMBER 28, 2017

Sami started almost every presentation started with a video in which someone dramatically read YELP reviews as a tool to show people what the customer experience is really like. Give them a feel for how the customer is experiences these interactions. Use the Customer Journey Map As a Tool to Measure Success.

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Culture Customer Centricity Customer Journeys Company 197

PeopleMetrics

FEBRUARY 2, 2018

Today I'm really excited to release the first video in a new series called CX Secrets , where I'll be talking about exclusive bonus materials from a book I'm working on titled Listen or Die! The 40 Lessons That Turn Customer Feedback Into Gold. Download the video transcript here. Why I'm writing Listen or Die!

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CEM Video Measurement Software 70

PeopleMetrics

MARCH 25, 2022

Some CABs meet regularly to hold in-person meetings, but modern survey and customer experience software has made it possible to manage large CABs fully remotely. This approach requires less commitment from busy members and can yield extremely helpful continuous feedback. What are the benefits of a customer advisory board?

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Roadmap Feedback B2B Survey 118