ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

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Customer Experience Management CEM Customer Experience Management 52

InMoment XI

JANUARY 23, 2024

Participating users are called Local Guides, and they share their knowledge and customer experiences by writing reviews, adding pictures and videos, updating information found on business listings, and answering questions about various locations on Google Maps. The Local Guides program is for individuals, not businesses.

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Strategy Management Video Feedback 260

Adrian Swinscoe

NOVEMBER 22, 2023

As CX continues to evolve into a modern business initiative and area of keen focus […] The post Embracing the future of CX: Unleashing the power of converged VOIP, contact centers, and video conferencing software first appeared on Adrian Swinscoe.

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BirdEye

APRIL 17, 2024

In a landmark move aimed at bolstering transparency and trust, YouTube has introduced a mandatory policy requiring creators to disclose the use of AI-generated content in their videos. The post YouTube mandates disclosure of AI-generated content in new transparency push appeared first on Birdeye Customer Experience Management.

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Policies Social Media Video Guidelines 63

SMG CX

NOVEMBER 4, 2020

Presented with a never-ending stream of seemingly disconnected data, experience management (XM) leaders often struggle to engage stakeholders and drive action.

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Customer Experience Management Management Video Feedback 52

Calabrio

NOVEMBER 25, 2020

The good news is that just as technology is fueling new consumer behaviors and expectations, it’s also providing solutions to help contact centers provide services that meet and exceed customer demands on their preferred devices and apps, 24/7. Messaging and video are rapidly replacing calls, especially with younger generations.

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Contact Center Self Service Analytics Banking 306

PeopleMetrics

JUNE 10, 2021

In this session, we walk you through how the customer feedback management process works when you're using a customer experience management tool like PeopleMetrics as the central hub of your Voice of the Customer (VoC) program. Download the chart from this video. ? ? ?. Watch on YouTube. ? ? ?.

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Feedback Management CEM Customer Centricity 71

BirdEye

NOVEMBER 30, 2023

Some tips for travel agencies to accelerate the impact of their social media presence are: Post niche-specific content regularly with photos, videos, and customer experiences. Share customer reviews and testimonials to boost social proof. Your website needs to offer more to engage and attract potential customers.

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Travel Marketing Social Media Hotels 109

Lumoa

AUGUST 23, 2021

Another trend to emerge throughout the increasing digital interactions has been the use of video. Research also shows that 85% of Americans take the time to watch online videos each day. Therefore, integrating video content can provide customers with a better taste of a company’s digital persona.

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BirdEye

MARCH 15, 2024

With the platform witnessing millions of new videos daily, strategic planning becomes imperative to stand out. Experiment with different posting schedules on Saturdays and Sundays to determine when your audience is most active and receptive to your videos. This sentiment isn’t surprising, given that YouTube boasts 2.70

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Social Media Entertainment Video Insurance 68

BirdEye

MARCH 15, 2024

Follow these steps to elevate the mood while adding Instagram photos, videos, or posts to your Story: Open the Instagram app to your news feed. How to change the background color for a video on Instagram Stories You can also change the background color for a video you have recorded on your Instagram Stories.

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Social Media How To Video Multi-Channel 63

BirdEye

MARCH 15, 2024

See Pricing FREE DEMO Things to know before you delete your YouTube channel Before you take the irreversible step of deleting your YouTube channel, it’s crucial to consider these essential points: You will permanently lose all your content, including videos, playlists, likes, comments, and subscribers.

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Social Media How To Video Data 58

PeopleMetrics

APRIL 30, 2021

In this session, we reveal 5 CX secrets behind the world's best brands and provide real-world examples of how these beloved companies attract, retain and delight loyal customers by taking extra care behind-the-scenes to deliver exceptional customer experiences. Download the chart from this video. ? ? ?.

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Customer Experience CEM Employee Engagement Tips 133

TechSee

APRIL 2, 2019

Bombarded with buzzwords, and ever-conscious of meeting their KPIs, customer experience managers must choose between a dizzying range of automated solutions that all promise to reduce average handling time, motivate agents, improve first time resolution rates and enhance customer satisfaction. Object Recognition.

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Contact Center Self Service Video Average Handle Time 174

BirdEye

MAY 24, 2021

Embrace video. Video is one of the most engaging methods of communication. Here are a few tips to help your team leverage video to the fullest. Share video testimonials: Video testimonials can be a valuable form of social proof. All your prospects will have to do is click a link.

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Tips Management Marketing Social Media 97

ClearAction

FEBRUARY 13, 2023

The closer you get to this ratio, the more magnetic your brand becomes for customers, employees, and investors. It is a lost art that customer experience managers need to thrive. Leading Customer Experience as a Team Sport is a new course created by Lynn Hunsaker at ClearAction Continuum.

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Sports Customer Experience Handbook Case Study 71

BirdEye

DECEMBER 21, 2022

Over the last few years, TikTok has seen explosive growth – and the short-form video app shows no sign of slowing down. The app pioneered the short-form video content replicated by nearly every major social media platform, including YouTube Shorts and Facebook Reels. Short-from videos are on the rise. billion users by 2023.

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Social Media Trends Video Brands 97

Experience Matters

OCTOBER 15, 2015

Here’s some related content: People-Centric Experience Design (eBook & video). Behavioral Guide to Customer Experience Design (report). Positive Psychology Infuses Customer Experience (post). Customer Experience Matters (video). What is Customer Experience?

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eBook Video Employee Engagement Customer Experience Design 120

BirdEye

NOVEMBER 21, 2023

Captivate audiences through innovative video marketing Incorporating video content, such as project walkthroughs, design process time-lapses, or client testimonials, captivates the audience and provides a dynamic view. How can interior designing businesses implement this video marketing strategy?

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Marketing Social Media Advertising Tips 110

PeopleMetrics

JULY 13, 2020

In this blog post, I am offering a bonus recommendation for reopening your VoC program: Include video in your surveys. Video is what most engages customers. User-generated videos dominate all social media platforms, including YouTube, Facebook and Instagram. What is the best way to incorporate video into your surveys?

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CEM Video Social Media Survey 71

BirdEye

OCTOBER 2, 2020

By building a modern messaging platform that enables businesses of all sizes to create meaningful, positive experiences with their customers at scale. Birdeye enables instant, lasting one-to-one connections with leads and customers through texting, live chat, bulk messaging, and even video.

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Video Customer Journeys Connections Customer Experience Management 98

Beyond Philosophy

DECEMBER 22, 2015

The element of content getting the most attention – and the greatest year-to-year rate of increase – is video marketing, aka rich video. Cisco anticipates that video will represent 70% of consumer Internet traffic by 2017, up from 57% now. And, video is an excellent, highly productive marketing tool. Why and how?

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Video Marketing Social Media Conference 60

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. Video sharing social media platforms. Videos are also packed with information. How to use them: Post how-to and tutorial videos of your products and services.

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Social Media Brands Video Entertainment 98

BirdEye

SEPTEMBER 12, 2023

Experiment with video content When it comes to engaging video content, there are a couple of key statistics to bear in mind. More than 54% of marketers say video content is the most crucial type for achieving social media marketing goals, and 93% of companies have acquired customers via social media video.

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Social Media Guidelines Video Analytics 105

BirdEye

SEPTEMBER 22, 2022

Team chat software also usually comes with a variety of features that can be beneficial to businesses, like file sharing, video conferencing , and task management. Managers can use team chat to check in with employees and give them updates on projects or company news. Increases productivity. RingCentral.

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Software How To Healthcare Video 98

PeopleMetrics

AUGUST 24, 2021

CX directors and managers, get together with your team to look at your customer experience metrics and where you want to go next. In this session, our customer experience management experts walk you through a 3-step customer experience framework (with downloadable PDF!) Watch on YouTube. ? ? ?.

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Strategy Customer Centricity Metrics Customer Experience Management 62

BirdEye

MAY 3, 2023

Native ads: These are sponsored ads that appear naturally throughout a platform, like a paid video on YouTube. Video content marketing Whether through educational, review, or entertainment videos, this approach boosts conversions, improves ROI, and helps forge customer relationships. ” series.

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Marketing B2C Social Media Multi-Channel 98

PeopleMetrics

JUNE 28, 2021

In this session, customer experience experts walk you through a best practices framework for developing your customer experience strategy around shared goals, survey design, data accessibility and more. Download the chart from this video. ? ? ?. Watch on YouTube. ? ? ?. TRANSCRIPT: [COMING SOON]. ? ? ?.

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Strategy Customer Experience CEM Customer Centricity 77

Calabrio

NOVEMBER 25, 2020

The good news is that just as technology is fueling new consumer behaviors and expectations, it’s also providing solutions to help contact centers provide services that meet and exceed customer demands on their preferred devices and apps, 24/7. Messaging and video are rapidly replacing calls, especially with younger generations.

Contact Center 130

Contact Center Self Service Analytics Banking 130

BirdEye

JULY 6, 2023

MMS allows businesses to incorporate graphic aids such as images, emoji, videos, and an external link. You can also use Birdeye to build a unified messaging inbox to manage all your messages from different channels. Additionally, instant messaging supports multimedia transfers, from pictures to videos and even file documents.

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Connections Communication Video Customers 98

BirdEye

OCTOBER 30, 2023

Leverage video content For an in-depth understanding of how to apply these to your marketing strategy, Read the blog or jump to your desired section from the table of contents: What is local social media marketing? Leverage video content There are innumerable benefits of video marketing. Build your community 8.

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Social Media Marketing Advertising Video 58

BirdEye

MAY 26, 2023

Luminello Luminello is a HIPAA compliant scheduling software system that includes scheduling features and provides secure video conferencing for telehealth sessions, ensuring patient engagement with the app. Zoom for Healthcare Zoom is a mainstream, popular video conferencing platform that also ensures HIPAA compliance.

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Software Healthcare Guidelines Insurance 98

PeopleMetrics

NOVEMBER 9, 2021

We share how you can mix your market research and customer experience initiatives to get the most out of your budget and get actionable learnings from the data you collect. Download the chart from this video. ? ? ?. Watch on YouTube. ? ? ?. PeopleMetrics LIVE! LinkedIn: [link]. Twitter: [link]. Instagram: [link].

Marketing 71

Marketing Customer Experience CEM Feedback 71

BirdEye

SEPTEMBER 13, 2023

How was your purchasing experience? Happy customers are likely to respond enthusiastically to a testimonial request. They may even be willing to go the extra mile by, for example, providing a video testimonial. And again, if they’re extra happy with the results, be sure to ask them for video testimonials.

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Video Brands Survey Feedback 58

BirdEye

MAY 1, 2023

Customer reviews are genuine, user-generated evaluations of products, services, or experiences provided by a business. They often include a rating, detailed feedback, and sometimes photos or videos. Reviews serve as a resource for prospective customers to make informed decisions.

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Examples Social Media Video Feedback 97

BirdEye

OCTOBER 16, 2023

Create videos and other visual content for your site. Use keywords in your image and video tags. Pulling off a successful SEO reputation management strategy is one of the most effective ways businesses can make customers. Use internal links within content to help Google map your site.

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Strategy Management Brands Video 109

ClearAction

OCTOBER 25, 2022

What’s the point of customer experience management, ultimately? To maximize value to customers, employees, partners, and investors. How can customer experience management achieve this? This led to substantial gains in trust, lifetime value, and ongoing growth. How is value maximized?

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Customer Journeys Sports Study Leadership 71