SurveyGizmo

MARCH 12, 2021

Watching how customer experience has changed and evolved over the past year led us to look at what you can expect in 2021. Alchemer CEO, David Roberts, and Alchemer VP of Customer Success, Ryan Tamminga, discuss how customer experience will change in 2021. Watch the webinar here.? . Voice of the Customer (VoC)?programs.?.

Customer Experience 52

Customer Experience Employee Engagement Trends Employee Experience 52

Innovative CX

OCTOBER 13, 2023

Journey Mapping Surveying customers (VOC) Creating ROI’s Hiring CX “program” managers Engaging CX consultants Buying technology Attending CX conferences Listening to CX webinars and podcasts Reading the latest “how to do CX” book. I’m suggesting you do the following before engaging in these exercises. Engage Employees.

Customer Experience 59

Customer Experience Conference Customer Journeys NPS 59

SurveyGizmo

DECEMBER 18, 2020

A webinar with Alchemer CEO, David Roberts, and VP of Customer Success, Ryan Tamminga. Watch the webinar here. What follows is a summary of the main points, but for the full story you’ll want to watch the webinar. What follows is a summary of the main points, but for the full story you’ll want to watch the webinar.

Customer Experience 52

Customer Experience Trends Employee Experience NPS 52

Verint

FEBRUARY 7, 2018

Sign up today for Verint's Ask the Experts: AQM Webinar Series—interactive, Q&A style webinar sessions designed with you in mind. You can sign up for either or both sessions in the Ask the Experts AQM Webinar series. Webinar 1: How More Automation = Better Quality, More Engaged Employees.

Engagement 25

Engagement Effort Score Contact Center Management 25

SurveyGizmo

MARCH 18, 2021

Alchemer Customer Engagement for Sales. Alchemer Customer Engagement for Sales is designed to help sales teams build hyper-personalized relationships with customers throughout the entire buyer’s journey. Watch the ACES Webinar View other Alchemer webinars on BrightTALK. Learn More.

Customer Centricity 52

Customer Centricity Course Employee Engagement Survey 52

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. May 10; Online Webinar. May 29; Online Webinar.

Self Service 22

Self Service Customer Engagement Engagement Omni-Channel 22

Experience Investigators by 360Connext

OCTOBER 2, 2014

Empowered and engaged employees translates into lower turnover, better performance and increased profitability. A 1% increase in employee commitment can lead to a monthly increase of 9% in sales, according to IES. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Experience Investigators by 360Connext

MAY 13, 2015

Do you know what’s chasing your customers away? Have you tried creating a customer journey map? Is it a living tool that reflects the true digital experiences your customers encounter? Join us on May 28th for a free webinar and you’ll learn how to jump in and discover the make or break moments. Sign up now.

Customer Journeys 110

Customer Journeys Social Media Consulting Employee Engagement 110

Beyond Philosophy

JULY 31, 2017

As a customer experience consultant, I think this is good. I’ve long said that businesses focus way too much on data, numbers and processes and not nearly enough on telling an engaging story that customers and employees can connect with. Disney has built its entire brand on engaging its customers through stories.

Consulting 125

Consulting Employee Engagement Entertainment Connections 125

Experience Investigators by 360Connext

APRIL 2, 2015

I used this book as a guide when I started thinking about starting a podcast and it inspired me to think about more content strategies, like our webinar series. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. We’re Still People.

Sales 110

Sales Marketing Social Media Consulting 110

Experience Investigators by 360Connext

JUNE 4, 2015

I hosted a webinar last week about digital experience. This is the next step after customer journey maps in some cases, the first case in others. In the webinar, we covered some of the typical issues we uncover during these micromapping exercises and we shared how to approach micromapping. Sign up for the free webinar here!

Omni-Channel 110

Omni-Channel Customer Journeys Exercises Social Media 110

Experience Investigators by 360Connext

JUNE 17, 2015

I’m a Certified Customer Experience Professional (CCXP) and I’ll be sharing some of my best tips in our next webinar. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Join me for free ! Photo credit: wwarby via Creative Commons license.

Customer Experience 110

Customer Experience Social Media Employee Engagement Metrics 110

TechSee

NOVEMBER 3, 2020

Technicians may use augmented reality or computer vision technologies to help them provide remote support to customers through several digital touchpoints—web, voice, chat, messaging, social media, video and email—and therefore support multiple channels of customer engagement. reduced customer effort.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

Beyond Philosophy

JUNE 15, 2017

They are also the least engaged at their jobs and the most likely to job-hop. Unfortunately, none of this is good news for your Customer Experience. They are the future of your workforce and the future of your Customer Experience. As I always say, happy employees make happy customers. and Canadian workforce.

Social Media 145

Social Media Video Engagement Employee Engagement 145

CSM Magazine

FEBRUARY 24, 2022

Customer engagement is one of the most challenging aspects that marketers need to perfect to increase sales and build lasting relationships with their audiences. You will need to convince your customers to choose your brand over your competition and recommend your products to family and friends. Study The Customer Journey.

Customer Engagement 10

Customer Engagement Sales Engagement Innovation 10

Experience Investigators by 360Connext

FEBRUARY 11, 2015

Creating original content to drive engagement and promote our thought leadership (Infographics, Ebooks, etc.). While we gained clients last year, many of them were a result of me speaking at events like Customer Experience World or leading webinars for other organizations. Subscribe now for updates and exclusive content.

Marketing 110

Marketing Social Media eBook Infographics 110

Experience Investigators by 360Connext

MAY 20, 2015

Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? That’s a lot of misery and it certainly ripples out to the customer experience and the bottom line. Training, online events and webinars. Now we’re offering free webinars of our own every month!

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Verint

AUGUST 31, 2017

Engage APAC Customer and Partner Conference 2017. Verint will gather attendees from all over the Asia Pacific region and around the world for this event to highlight customer success, solution innovation, customer experience (CX) insights and best practices for maximizing customer and employee engagement.

Culture 27

Culture Engagement Customer Service Conference 27

Experience Investigators by 360Connext

MAY 27, 2015

She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Want a full workup on her?

Customer Experience 110

Customer Experience eBook Customer Journeys Social Media 110

CSM Magazine

JUNE 1, 2021

The pandemic has been hard on customer service professionals who represent the backbone of the call centre. 47% of agents say that customer sentiment is the biggest impact or detractor on workplace culture. They can also develop training programs specific to each individual or team to help increase both customer and agent engagement.”.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

Heart of the Customer

AUGUST 22, 2018

Jim Tincher joins Shiftonomics to break down the customers’ journey, and how strongly it is impacted by corporate culture and the effort the company puts into empowering its frontline teams. You’ll Learn How to hire people who care Keys to maintaining employee engagement How to map each customer’s journey […].

Employee Engagement 12

Employee Engagement Culture Engagement Customer Journeys 12

Tricia Morris

SEPTEMBER 4, 2015

The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human resources, sales, marketing, engineering, R & D, operations, finance and IT (in that order) when it comes to on-the-job engagement. appeared first on Parature.

Engagement 40

Engagement Customer Service Customer Service Representative Employee Engagement 40

Experience Investigators by 360Connext

APRIL 9, 2015

To give your customer experience strategy a backbone, join me for this month’s free webinar! 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Sign up here. Photo credits: medicalbillingcodings.org and kayladavis via Creative Commons license.

Customer Focused 110

Customer Focused Multi-Channel Customer Centricity Social Media 110

Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 Colin is an international author of four best-selling books and an engaging keynote speaker.

ROI 74

ROI Net Promoter Score CEM Conference 74

Call Experts

DECEMBER 18, 2019

With optimized tools, you can create optimized protocols and systems with the intention of your customers moving with ease to find answers. According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. 6 Key Benefits of Employee Call Off Lines.

Tips 81

Tips Self Service Contact Center Call Center 81

Hello Customer

MAY 19, 2021

Since it plays a critical role in defining the level of customer centricity within the organization it can’t be overlooked. This is one of the subjects we discussed with Steven Van Belleghem in our latest webinar on the importance of extreme customer centricity in your company. Game-changing potential.

Competitive Advantage 98

Competitive Advantage Customer Care Customer Centricity Contact Center 98

Verint

JULY 6, 2017

July 11; Online Webinar. Attendees will learn best practices to adapt to the needs of today’s rapidly evolving customer service environments, and ways to increase employee satisfaction by applying best practices in employee engagement, mobility, and intraday flexibility. July 12; Online Webinar.

Customer Insights 36

Customer Insights NPS Employee Engagement Analytics 36

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Consulting Speaking Workshops/Training Webinar Work with us Guest blogging Other Your Message *. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Name This field is for validation purposes and should be left unchanged.

Customer Journeys 110

Customer Journeys Software Consulting Hotels 110

Verint

AUGUST 1, 2017

August 1-24; Webinar Series. Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. August 3; Webinar. CXPA Webinar: Five Secrets of Journey Analytics Everyone Must Know. August 22; Webinar. Verint Summer School 2017.

Customer Experience 25

Customer Experience ROI Analytics Employee Engagement 25

Verint

NOVEMBER 1, 2017

On November 15 guest speaker Ian Jacobs, Principal Analyst of Forrester Research and Kristyn Emenecker, Global Vice President, Product Strategy Group, of Verint, will present on a live webinar, “Empower Your Employees with More Data, More Automation” at 2 p.m. How can autoscoring evaluations help each agent perform even better?

Data 26

Data Employee Engagement Groups Technology 26

Integrity Solutions

DECEMBER 21, 2020

The pandemic-induced shift to remote work also reinforced the value of our blended and virtual instructor-led programs.

Sales 66

Sales Training Consulting Tips 66

CSM Magazine

OCTOBER 28, 2020

Analytics competition winners were selected from a field of customer applicants and will share $100,000 in prize money for their accomplishments to use in their contact centres. The ONE Awards recognize high-achieving companies using Calabrio ONE to drive the future of customer and workforce engagement management.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40

Confirmit

OCTOBER 18, 2018

How Does Confirmit Help Your Customer Retention Efforts? Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. VoC 5 Secrets to Drive Customer Loyalty & Advocacy. Learn More.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Tricia Morris

JUNE 26, 2015

A Bain & Company report shows that a 5% increase in customer retention can increase profits by 25% to 95%. Another Bain & Company survey shows that customers end up spending 20% to 40% more with companies who engage and respond to social media customer service requests.

Customer Service 40

Customer Service Net Promoter Score Poor Customer Service Customer Service Representative 40

Beyond Philosophy

MAY 19, 2015

Having a great Customer Experience is no accident. Companies that excel in providing a great Customer Experience engaged in lots of deliberate designs to make their experience what it is today. 3: The Best Companies Link Employee Engagement and CX. Is your Customer Experience deliberate?

Exercises 60

Exercises Employee Engagement Analytics Groups 60

Avaya

JUNE 18, 2018

Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. Watch our webinar “How Your Contact Center Can Help You Comply with the New General Data Protection Regulation” to learn more about using Avaya Workforce Optimization to support your GDPR initiatives.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40

SurveySparrow

MARCH 30, 2021

The most important purpose of market surveys is to get feedback and analyze your customer satisfaction levels. This will help you to keep your customers engaged and obtain loyal customers. . Customer analysis surveys are extremely important for understanding your customers’ expectations, attitudes, and loyalty.

Marketing 52

Marketing How To Chatbots Survey 52