SurveyGizmo

DECEMBER 18, 2020

A webinar with Alchemer CEO, David Roberts, and VP of Customer Success, Ryan Tamminga. Watch the webinar here. What follows is a summary of the main points, but for the full story you’ll want to watch the webinar. What follows is a summary of the main points, but for the full story you’ll want to watch the webinar.

Customer Experience 52

Customer Experience Trends Employee Experience NPS 52

SurveyGizmo

MARCH 18, 2021

Alchemer Customer Engagement for Sales. Alchemer Customer Engagement for Sales is designed to help sales teams build hyper-personalized relationships with customers throughout the entire buyer’s journey. Watch the ACES Webinar View other Alchemer webinars on BrightTALK. Learn More.

Customer Centricity 52

Customer Centricity Course Employee Engagement Survey 52

Innovative CX

OCTOBER 13, 2023

Journey Mapping Surveying customers (VOC) Creating ROI’s Hiring CX “program” managers Engaging CX consultants Buying technology Attending CX conferences Listening to CX webinars and podcasts Reading the latest “how to do CX” book. Webinars, books, conferences are certainly great ways to learn about experience management.

Customer Experience 59

Customer Experience Conference Customer Journeys NPS 59

Experience Investigators by 360Connext

OCTOBER 2, 2014

There’s a huge global lineup of online CX Day events including webinars, Google Hangouts and Twitter chats throughout the day. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. There will be many online and in-person events, so everyone can celebrate! Online events.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Experience Investigators by 360Connext

MAY 13, 2015

Do you know what’s chasing your customers away? Have you tried creating a customer journey map? Is it a living tool that reflects the true digital experiences your customers encounter? Join us on May 28th for a free webinar and you’ll learn how to jump in and discover the make or break moments. Sign up now.

Customer Journeys 110

Customer Journeys Social Media Consulting Employee Engagement 110

Experience Investigators by 360Connext

JUNE 4, 2015

I hosted a webinar last week about digital experience. This is the next step after customer journey maps in some cases, the first case in others. In the webinar, we covered some of the typical issues we uncover during these micromapping exercises and we shared how to approach micromapping. Sign up for the free webinar here!

Omni-Channel 110

Omni-Channel Customer Journeys Exercises Social Media 110

Experience Investigators by 360Connext

APRIL 2, 2015

I used this book as a guide when I started thinking about starting a podcast and it inspired me to think about more content strategies, like our webinar series. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. We’re Still People.

Sales 110

Sales Marketing Social Media Consulting 110

Beyond Philosophy

JULY 31, 2017

Disney has built its entire brand on engaging its customers through stories. But stories aren’t just useful tools for entertainment and customer engagement. They are also a powerful way to change employees’ mindsets and foster greater connection within an organization. How Storytelling Creates Engaged Employees.

Consulting 125

Consulting Employee Engagement Entertainment Connections 125

Experience Investigators by 360Connext

JUNE 17, 2015

I’m a Certified Customer Experience Professional (CCXP) and I’ll be sharing some of my best tips in our next webinar. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Join me for free ! Photo credit: wwarby via Creative Commons license.

Customer Experience 110

Customer Experience Social Media Employee Engagement Metrics 110

Verint

FEBRUARY 7, 2018

Sign up today for Verint's Ask the Experts: AQM Webinar Series—interactive, Q&A style webinar sessions designed with you in mind. You can sign up for either or both sessions in the Ask the Experts AQM Webinar series. Webinar 1: How More Automation = Better Quality, More Engaged Employees.

Engagement 25

Engagement Effort Score Contact Center Management 25

Heart of the Customer

AUGUST 22, 2018

Jim Tincher joins Shiftonomics to break down the customers’ journey, and how strongly it is impacted by corporate culture and the effort the company puts into empowering its frontline teams. You’ll Learn How to hire people who care Keys to maintaining employee engagement How to map each customer’s journey […].

Employee Engagement 12

Employee Engagement Culture Engagement Customer Journeys 12

Verint

MAY 1, 2018

CRMXchange Roundtable: Digital Customer Service—IVR, Chat, SMS and VA. May 10; Online Webinar. May 29; Online Webinar. Attend the webinar to: Benchmark your GDPR compliance efforts against those of your peers. May 31; Online Webinar. Attendees of this online, interactive roundtable at 2 p.m. Learn more.

Self Service 22

Self Service Customer Engagement Engagement Omni-Channel 22

TechSee

NOVEMBER 3, 2020

Technicians may use augmented reality or computer vision technologies to help them provide remote support to customers through several digital touchpoints—web, voice, chat, messaging, social media, video and email—and therefore support multiple channels of customer engagement. reduced customer effort.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

Beyond Philosophy

JUNE 15, 2017

If that’s all you have, your Millennial employees are not likely to feel engaged with your organization, and that will show in how they deliver on your brand promise to customers. Engaging this generation is easier than you think. We also know that these employees are least likely to be Millennials.

Social Media 145

Social Media Video Engagement Employee Engagement 145

Experience Investigators by 360Connext

MAY 20, 2015

Training, online events and webinars. We help leaders with creating education around customer service, customer communications, social customer care, and delivering on customer experience missions. Now we’re offering free webinars of our own every month! Hey, we’re a virtual company.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

CSM Magazine

JUNE 1, 2021

The pandemic has been hard on customer service professionals who represent the backbone of the call centre. 47% of agents say that customer sentiment is the biggest impact or detractor on workplace culture. They can also develop training programs specific to each individual or team to help increase both customer and agent engagement.”.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

Hello Customer

MAY 19, 2021

Since it plays a critical role in defining the level of customer centricity within the organization it can’t be overlooked. This is one of the subjects we discussed with Steven Van Belleghem in our latest webinar on the importance of extreme customer centricity in your company. Game-changing potential.

Competitive Advantage 98

Competitive Advantage Customer Care Customer Centricity Contact Center 98

Experience Investigators by 360Connext

APRIL 9, 2015

To give your customer experience strategy a backbone, join me for this month’s free webinar! 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Sign up here. Photo credits: medicalbillingcodings.org and kayladavis via Creative Commons license.

Customer Focused 110

Customer Focused Multi-Channel Customer Centricity Social Media 110

Experience Investigators by 360Connext

MAY 27, 2015

She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Want a full workup on her?

Customer Experience 110

Customer Experience eBook Customer Journeys Social Media 110

CX University

MAY 2, 2023

Customer Experience is Key The customer experience in online education describes each interaction the adult learner has with the organization. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

CSM Magazine

FEBRUARY 24, 2022

Customer engagement is one of the most challenging aspects that marketers need to perfect to increase sales and build lasting relationships with their audiences. You will need to convince your customers to choose your brand over your competition and recommend your products to family and friends. Study The Customer Journey.

Customer Engagement 10

Customer Engagement Sales Engagement Innovation 10

Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 1 Attraction ” on Thursday, October 30th, 2014. I couldn’t agree more.

ROI 74

ROI Net Promoter Score CEM Conference 74

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Consulting Speaking Workshops/Training Webinar Work with us Guest blogging Other Your Message *. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Name This field is for validation purposes and should be left unchanged.

Customer Journeys 110

Customer Journeys Software Consulting Hotels 110

Verint

JULY 6, 2017

July 11; Online Webinar. Attendees will learn best practices to adapt to the needs of today’s rapidly evolving customer service environments, and ways to increase employee satisfaction by applying best practices in employee engagement, mobility, and intraday flexibility. July 12; Online Webinar.

Customer Insights 36

Customer Insights NPS Employee Engagement Analytics 36

Call Experts

DECEMBER 18, 2019

With optimized tools, you can create optimized protocols and systems with the intention of your customers moving with ease to find answers. According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. 6 Key Benefits of Employee Call Off Lines.

Tips 81

Tips Self Service Contact Center Call Center 81

Verint

AUGUST 1, 2017

August 1-24; Webinar Series. Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. August 3; Webinar. CXPA Webinar: Five Secrets of Journey Analytics Everyone Must Know. August 22; Webinar. Verint Summer School 2017.

Customer Experience 25

Customer Experience ROI Analytics Employee Engagement 25

Verint

NOVEMBER 1, 2017

On November 15 guest speaker Ian Jacobs, Principal Analyst of Forrester Research and Kristyn Emenecker, Global Vice President, Product Strategy Group, of Verint, will present on a live webinar, “Empower Your Employees with More Data, More Automation” at 2 p.m. How can autoscoring evaluations help each agent perform even better?

Data 26

Data Employee Engagement Groups Technology 26

Integrity Solutions

DECEMBER 21, 2020

The pandemic-induced shift to remote work also reinforced the value of our blended and virtual instructor-led programs.

Sales 67

Sales Training Consulting Tips 67

Verint

AUGUST 31, 2017

Verint will gather attendees from all over the Asia Pacific region and around the world for this event to highlight customer success, solution innovation, customer experience (CX) insights and best practices for maximizing customer and employee engagement. CRMXchange Webinar: What Is the Future of Customer Service?

Culture 27

Culture Engagement Customer Service Conference 27

Confirmit

OCTOBER 18, 2018

Put in place a Voice of the Customer program that focuses on measuring customer experience – a program that will put powerful insights in the hands of those who can take action and drive improvements at every stage of the customer experience journey. How Does Confirmit Help Your Customer Retention Efforts?

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

CSM Magazine

OCTOBER 28, 2020

She is the first to raise her hand to speak on a Calabrio customer panel or host a webinar, and she actively seeks other customers with whom she can share her contact centre wisdom. Josie is a top contributor to the online community, Calabrio Champions Network, leading discussions and engaging with customers around the globe.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40

Beyond Philosophy

MAY 19, 2015

3: The Best Companies Link Employee Engagement and CX. Employee Engagement is a critical part of having a great Customer Experience. Is your Customer Experience deliberate? Don’t miss the Satmetirx webinar May 21 st ! Engaging the Subconscious Shopper. Click HERE to enroll today.

Exercises 60

Exercises Employee Engagement Analytics Groups 60

Hello Customer

APRIL 24, 2020

If you want to know how Hello Customer can support you, don’t hesitate to reach out to us , we are always glad to help. If you want more inspiration for your business, you’re welcome to join our next webinar with Rik Vera on ‘The power of short feedback loops in turbulent times’.

e-support 87

e-support Consulting Course Feedback 87

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Verint

DECEMBER 12, 2017

Increasing both customer and employee satisfaction are at stake. Read valuable perspectives from Forrester Principal Analyst Ian Jacobs after our recent Automated Quality webinar in this Q&A document. Want to learn more?

Contact Center 30

Contact Center Call Recording Resources Technology 30

Verint

MARCH 23, 2018

In a 2017 Aberdeen Group study, errors and delays in the back office are the #2 cause of customer dissatisfaction. These factors are not just impacting the customer experience—they’re also costing companies thousands of dollars in lost capacity and productivity. 1 Why is this the case?

Customer Service 30

Customer Service Banking Insurance Groups 30

SurveySparrow

JULY 17, 2019

The native survey tool provides deep insights and also helps to identify potential customers. Qualtrics has features to help with employee engagement activities, such as employee appraisal capability. Customer Experience Management Software #3 SurveyMonkey CX. The price starts at $3000 per year.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55