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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

APRIL 28, 2024

While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. 10 Ways to Nurture Customer Confidence by Katie Navarra (The Ascent) Customer confidence drives sales and supports long-lasting loyalty among customers.

Loyalty Programs 70
Loyalty Programs Customer Service Self Service e-support 70
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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

MAY 7, 2018

Return policies are very specific to your brand and what you’re looking to accomplish — there is no one-size-fits-all strategy. An easy return policy creates customer confidence and trust in the brand. The Humanoid Touch: How AI is Changing Customer Experience by Deb Miller. My Comment: What drives loyalty?

Customer Service 79
Customer Service Policies Retail Case Study 79
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