ShepHyken

JUNE 8, 2022

It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.

Customer Confidence 128

Customer Confidence Customer Service Training Customer Service Customer Experience 128

ShepHyken

SEPTEMBER 26, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 135

Customer Service Social Media Customer Service Training Training 135

ShepHyken

SEPTEMBER 5, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 83

Customer Service Customer Service Training Customers Interaction 83

ShepHyken

FEBRUARY 16, 2022

Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Experience 130

Customer Experience Customer Service Training Customers Loyalty 130

ShepHyken

APRIL 18, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

B2C 64

B2C B2B Customer Service Training Retail 64

ShepHyken

OCTOBER 9, 2019

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Course 112

Course Customer Service Training Customer Service Training 112

ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. 2) Apologize for the problem. 5) Act with urgency.

Customer Confidence 63

Customer Confidence Customer Service Training Course Customer Service 63