XI Café Podcast, Episode 6: Demonstrating CX Impact, ROI, and More With The Customer Show’s Mary Anne Ghobrial
InMoment XI
APRIL 18, 2023
The healthcare business had one of the biggest corporate turnarounds in Australian history, largely due to its commitment to customer centricity. The team also implemented a re-measuring step to confirm which initiatives would have the biggest impact, then re-measuring to see if it worked.
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