Gainsight

JULY 16, 2021

Have you ever started a new exercise routine? As things begin to open up, people are returning to gyms, yoga classes, and exercise clubs to create a level of health they lost during the COVID-19 pandemic shutdown. Even starting a new exercise regimen takes at least 30 days to make it part of a healthy habit. Your CS Exercises.

Analytics 40

Analytics Strategy Exercises Sports 40

Integrity Solutions

AUGUST 24, 2022

And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI? This requires real, well-thought-out sales training strategies, not just checking a box once a year at a sales kickoff (SKO). 4 Questions to Assess Your Sales Training Strategies.

Training 88

Training Sales Strategy Study 88

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Without making those choices upfront, you’ll find it hard to create a good customer experience and scale it, and you’ll easily fall into the chaotic trap of “doing what it takes”. Here’s the webinar in full. A: Try to narrow it down.

Sales 52

Sales Customer Success Tourism Roadmap 52

SurveySparrow

MARCH 23, 2021

If there is one company that has played the market positioning strategy game with terrifying efficiency is Coca Cola. But the kind of image that they have raked for themselves over the years with the help of their positioning strategy marketing is a case study in itself. . What is market positioning strategy? Isn’t it?

Strategy 52

Strategy Marketing Apparel Brands 52

ChurnZero

JULY 9, 2020

But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. Sure, you won customers over to get the initial purchase, but what about your post-sale courting? If you are committed to truly helping your customers grow, you need to make them the best at what they do.

Strategy 64

Strategy Marketing Case Study Effort Score 64

ClientSuccess

JUNE 19, 2019

If you think retaining an existing customer is expensive and unnecessary, try acquiring a new one. Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Personalized Offers Lead to Loyal Customers.

Customer Retention 73

Customer Retention Strategy e-support Loyalty 73

NobelBiz

OCTOBER 31, 2023

At its heart, business is a bond between service providers and customers. Understanding this dynamic is crucial, especially when customers are facing their most challenging times. When the pressure rises, here’s how to elevate your customer support to the next level, solidifying trust and cementing loyalty.

Call Center 105

Call Center Contact Center Software Contact Center Social Media 105

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

Totango

JULY 19, 2022

How Your Customer Success Platform Can Replace Your CRM. Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. However, a traditional CRM focuses just on the transaction stage of the customer relationship rather than cultivating growth across the entire customer journey.

CRM 89

CRM Customer relationships Customer Success Exercises 89

delighted

JANUARY 7, 2021

When you think of your customer, who comes to mind? Defining customer needs, problems, and interactions with your company may seem overwhelming and at times, unnecessary. In this post, we will cover: What is a customer journey map? How can customer journey maps improve customer experiences?

Customer Journeys 98

Customer Journeys Touchpoint Net Promoter Score Exercises 98

Education Services Group

FEBRUARY 26, 2023

Customer Success leaders have a lot in common with rockstars. customers). As a CS leader, you might not be as familiar with that last quality, but I can promise you that going on tour is an extremely valuable exercise that more of us can – and should – take advantage of. We’re all excellent storytellers. And we both go on tour.

Customer Success 97

Customer Success Leadership Exercises Meeting 97

CloudCherry

MARCH 19, 2019

.” – Forrester, Hardwire Customer Experience 2018. This requires a massive sea change in the metrics and strategy the profession is currently using to measure their success. It’s a big challenge, but with the right strategy, and the right data collection abilities, it’s no longer insurmountable. Increase Revenue.

Financial 218

Financial Metrics Customer Journeys NPS 218

Gainsight

OCTOBER 5, 2020

April described it as a “Mad Libs” fill in the blank exercise. . She realized that the strategy for marketing the product changed, as did their field of competition. . To April, positioning defines how your product is the best at providing something meaningful and unique to a well-defined set of customers.

Strategy 59

Strategy Entertainment Financial Marketing 59

Beyond Philosophy

JUNE 23, 2022

It annoys me when I ask clients what their customers say, and they tell me what they learned in a survey seven years ago! That’s too bloody long to go between customer research projects. Customer research should be a priority every year. Get under the skin of the customer. Cast your net wide.

Financial 78

Financial Survey Study Consumers 78

ChurnZero

NOVEMBER 5, 2021

You purchased your Customer Success software with expectations of how it would perform and how your team would use it. Strategies shift. For busy Customer Success teams, it can be difficult to pause and reflect on the systems you use to manage your days. The 7-point audit checklist for Customer Success software 1.

Software 52

Software Customer Success Net Promoter Score Exercises 52

ChurnZero

NOVEMBER 5, 2021

7-Point Audit Checklist for Customer Success Software. You purchased your Customer Success software with expectations of how it would perform and how your team would use it. Strategies shift. In this article, I outline seven steps to conduct a Customer Success software audit so you can maximize the power of your data and tools.

Software 52

Software Customer Success Net Promoter Score Exercises 52

Education Services Group

OCTOBER 4, 2022

Customer segmentation and tiering are not the same thing! But I still see far too many Customer Success leaders (yes, even smart ones!) Be sure you’re making a real distinction between segmentation and tiering in your Customer Success strategy. Number one and number two in the Customer Success Maturity Model.

Customer Success 52

Customer Success Financial Strategy Exercises 52

delighted

FEBRUARY 26, 2024

Even if you’re just starting your customer experience (CX) management program, you’ve probably heard of Net Promoter Score (NPS): it’s one of the most popular customer experience metrics to measure customer loyalty and satisfaction. The accumulation of all customer ratings equals the final NPS score, ranging from -100 to 100.

NPS 98

NPS Examples Tips Survey 98

SurveySensum

JUNE 24, 2023

According to the Zendesk Customer Service Report 2020 , 80% of customers stop doing business with a company if they experience poor customer service. This shows that the customer is the king and businesses who take their customer service lightly might be at risk of losing customers which inevitably results in loss of business.

Customer Satisfaction 52

Customer Satisfaction Measurement Net Promoter Score Effort Score 52

Method:CRM

AUGUST 15, 2022

Keeping customers happy is one of the most important things you can do. So, when it comes to the customer experience vs. customer relationship debate, the answer is both! The key to delivering a great customer experience (CX) is establishing solid relationships with your clientele. . Customer relationship.

Customer relationships 52

Customer relationships Customer Experience CEM Customer Journeys 52

Education Services Group

NOVEMBER 16, 2021

Back in 2019, TSIA introduced a new framework to define and crystalize a movement in cost-effective scaling of Customer Success. They dubbed it the “dynamic engagement model” and recommend it as a way to align human and digital resources to maximize customer engagement as your business expands and grows. Dynamic engagement?

Engagement 52

Engagement Self Service Touchpoint Customer Success 52

Retently

JANUARY 19, 2023

After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. The main advantage of adhering to the product-market fit strategy is that when building a product, the market for it is already there.

Measurement 158

Measurement Survey Marketing Effort Score 158

Magellan Solutions

MARCH 2, 2021

Wrong vs. right reasons to consider customer care outsource. There is still a knowledge gap that gives rise to common misconceptions: Exercise High Budget Cuts. Low-cost customer service providers are generally equipped to handle only repetitive support requests. As a result, your customer support quality will drop.

e-support 52

e-support Call Center Exercises Advertising 52

Kustomer

JANUARY 7, 2022

Customer service can be a challenge in any type of business, but the last two years have created unprecedented obstacles and shifting circumstances across industries around the world. While popular before the pandemic, subscription-based businesses in particular have been enjoying accelerated growth within this transformed shopping culture.

Customer Service 97

Customer Service Self Service e-support Automotive 97

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. That’s why it’s essential to invest in the people, processes, and technologies that create the most value for your customers and your organization. You don’t know why your customers churn.

Customer Success 90

Customer Success Customer Journeys Resources Touchpoint 90

Alida

OCTOBER 28, 2016

Online communities provide the most ROI when they have people who are eager to actively participate and who represent the company’s customer base. “Be creative with your recruitment strategy” – @andicullen75 of @OSFHealthCare talking about recruiting for insight communities. Define your personas.

Healthcare 100

Healthcare Social Media Exercises ROI 100

Gainsight

FEBRUARY 28, 2023

We’ve entered an era of customer success (CS) where company executives and investors have agreed now is the time to double down on CS efforts. Along with the renewed emphasis on customer success comes massive expectations for CS teams to produce results. DCS is also supplemental to your CSM strategy.

Effort Score 52

Effort Score Touchpoint Metrics Resources 52

Education Services Group

JUNE 22, 2020

What do you know about your customers’ health? I’m talking about understanding your customers adoption of, and reliance on, your product. Healthy customers are enthusiastic users who value your company, have incorporated your product into their everyday workflows, and therefore have a low level of churn risk.

Exercises 52

Exercises Customer Success Metrics Customers 52

ProProfs Chat

DECEMBER 23, 2019

If you were to answer a question, “What is that one thing that customers hate the most? . Customers don’t want to go out of their comfort zone to solve their own problems. So what can you do to provide a smooth and delightful experience to customers throughout their journey? But what is customer centricity ?

Customer Centricity 96

Customer Centricity Customer Journeys Knowledge Base Effort Score 96

GetFeedback

FEBRUARY 7, 2020

The focus on customer experience isn’t going anywhere. In fact, we’d argue that superb customer experience is no longer just a “nice to have”; it’s a necessity for any business that wants to flourish in the coming years. . You have to deliver a great product as part of an incredible experience, or your customers will abandon you.

NPS 199

NPS Net Promoter Score Effort Score Survey 199

ProProfs Chat

JANUARY 23, 2020

If I were to ask you what is customer value, what would you say? Or any profit you reap from your customers? But, there is more to it than just “profits” and many companies fail to see the effort they need to put in to get good customer value. But how to define customer value? What is Customer Value?

How To 96

How To Net Promoter Score Comparison Self Service 96

SurveySensum

JANUARY 25, 2024

These tips are all about using the trust that comes with good customer feedback to turn that satisfaction into great opportunities. 6 Ways to Ask for a Referral from a Client (Without Feeling Awkward) Here are six effective strategies to seamlessly request referrals and strengthen client relationships. But how can you do that?

How To 52

How To NPS Tips Insurance 52

SurveySparrow

APRIL 27, 2021

As a business owner, it is important that you know your customers well; you can do so by creating a customer profile. By creating a customer profile, you will be better placed to market and sell your products to your prospective customers. What Is A Customer Profile?

Customer Journeys 52

Customer Journeys How To Groups Exercises 52

Alida

JUNE 27, 2016

Most companies today strive to become more customer-centric—it’s simply good business. They use customer feedback to make data-backed decisions, and rely on customer intelligence software like insight communities. The panel discussion explored the value of having authentic, timely and contextual customer feedback.

Software 145

Software How To Exercises Feedback 145

ChurnZero

DECEMBER 18, 2020

With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways. . Q&A Recap: Speakers: Megan Macaluso , VP Customer Success & Operations, ESG. Jay Nathan , Chief Customer Officer, Higher Logic.

Study 87

Study Customer Success Chief Customer Officer Leadership 87

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? These strategic touch points hold the potential to greatly influence customer satisfaction, lead generation and overall success story of a company. They include interactions, through text messages or emails.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52