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The Importance of Customer Success for SaaS Companies

TeamSupport

The job to communicate both the good and the bad about your SaaS product to your existing customer base often falls on the customer success team. Don’t have a customer success team built up and fully thriving in your business?

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Seven Questions to Ask When Selecting Your Service Team’s AI Provider

TechSee

An AI provider may be required to tailor their solution to your industry, use case, customer base, and internal processes. How will your solutions’ roadmap help me deliver continued innovation and impact? It can be argued that the AI provider’s experience can be the most critical component for success. If so, how?

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Pillars of Customer Success

Amity

In a previous post we tackled the question of ‘what is customer success?’ ’ In case you didn’t read it, or need a refresher, our definition of Customer Success is proactive enablement. This is the high level 100,000 foot overview of what Customer Success means to us.

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6 Experts Share How They Use Customer Feedback to Build a Better Product

Gainsight

So we asked 10 experts the following questions to learn more about how they collect and prioritze customer feedback: What are some of the effective ways you collect feedback? How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap?

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Built to last: Nurturing customer relationships that will survive a downturn

Gainsight

From Stranger Things to Brooklyn Nine-Nine to, well, Friends , we love to watch groups of friends spend time together as they celebrate the good times—and stick together during the tough times. . That means doubling down on your post-sales and customer success (CS) efforts. Optimize your product from the customer out.

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Instagram Proves Product Experience Is Customer Experience

Gainsight

Here’s how you can create a data-driven product experience that improves the customer experience: 1. Build a data-driven roadmap based on customers’ behavior. Determining your product roadmap requires balancing the needs of several, often conflicting, stakeholders.

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Oct 17 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.