ShepHyken

AUGUST 2, 2021

Forbes) Customer experience encompasses far more than your products, customer service, technologies, processes, and culture. 9 Actionable Tips For ECommerce Multichannel Marketing by Nick Shaw. While this article focuses on messaging in the hospitality industry, there are ideas that can cross into almost every industry.

Customer Service 92

Customer Service Hospitality Ecommerce Loyalty 92

Customer Guru

JUNE 29, 2018

Introducing our new podcast series – CX Conversations – where we talk to industry insiders and other CX leaders, who share their stories and experiences, with the intent of guiding organizations in building a customer-centric culture and, thus, growing sustainably. That’s incredible, Raj. Thanks for sharing that.

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. With more than 30 years of experience in all areas of CX, Annette uses her blog, CX Journey, to help transform business culture to become customer-centric.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Michel Falcon Experience

MARCH 20, 2019

If you’re having trouble providing a great customer experience, your organization may have members that aren’t a culture fit. My industry is hospitality. What is hospitality known for? This is the message that I hammer home in this video. Watch the video above or read the transcript below.

Tips 60

Tips Customer Experience Hospitality Customer Centricity 60

ShepHyken

SEPTEMBER 18, 2017

My Comment: Let’s start this week’s top five with a short article that has three simple tips to help you better understand your customer. The tips are simple: listen, watch and experience. 25 Reasons Why Hospitality People Are So Resilient by Rupesh Patel. Important: This information goes beyond the hospitality industry.

Customer Service 82

Customer Service Hospitality Customer Centricity Competitive Advantage 82

Customer Guru

MARCH 13, 2018

In this exclusive interview with Customer Guru, Mr. Nadgir has shared with us several tips that would help organizations in overcoming the challenges that they face in bringing about a customer-centric cultural change. Customer centricity is a cultural change, and it takes a couple of years to be ingrained into the system.

Customer Centricity 71

Customer Centricity Culture NPS B2C 71

C3Centricity

OCTOBER 22, 2018

I ended up spending a night in a local University Hospital for the first time in my adult life. All these experiences of hospitals and doctors gave me the superb opportunity to see the health service from the patient’s perspective. As anyone who has been to the emergency room of a hospital knows, patience is important.

Healthcare 202

Healthcare Consumers Customer Service Company 202

ShepHyken

MAY 28, 2023

All seemed well until Google started expanding this product internationally and Americans took their high expectations to far-flung parts of the world, not realizing just how different cultures can be from their own. I refer to this as a hospitality mentality. My Comment: How do you improve the ratings your customers give you?

Customer Service 64

Customer Service Hospitality Customer Centricity B2C 64

ShepHyken

JUNE 6, 2022

They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales. Below are their tried-and-true tips to get customers interested and hold their attention. I love his articles.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

Up Your Service

MAY 11, 2015

Many years ago, Steris implemented the idea of a “Safety Contact” as a requirement to open every meeting: a safety tip, process, example or occurrence. With this practice, safety has grown deeply into the Steris culture one meeting at a time. What other service communication and culture building techniques do you use?

Meeting 40

Meeting Culture Hospitality How To 40

Kustomer

AUGUST 26, 2022

Hyken brings together leading professionals and customer experience experts who offer tangible tips and insights specifically to take your business to the next level of success. Their ‘quick-hit’ segments deliver customer-focused tips, tools and trends for optimizing your brand strategy through customer service. Experience This!

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

ShepHyken

APRIL 8, 2019

NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. Steve’s background is in the hospitality business, and so much of what he shares in this article can apply to any business. The hospitality mentality applies to all. The short answer is yes.

Customer Service 101

Customer Service Hotels Hospitality Government 101

ShepHyken

NOVEMBER 8, 2021

Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. Here are some tips to improve the digital customer experience for your target audience.

Customer Service 90

Customer Service Retail Interaction Hospitality 90

Service Untitled

SEPTEMBER 6, 2011

Since I have never been there, does that mean a diner leaves a tip after all is said and done, or do restaurants in Australia just pay the service staff higher wages thus eliminating the need for tipping? Australians argue that we are the “tipping society.&# So what are the norms in other countries?

Tips 46

Tips Rewards Programs Hospitality Retail 46

Michel Falcon Experience

JANUARY 16, 2020

If not, he’s one of the most recognizable hospitality entrepreneurs, owns Shake Shack, bestselling author and more! Above: Danny Meyers, the Chief Executive Officer of the Union Square Hospitality Group. Are you interested in improving your company culture, employee engagement, and customer experience?

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

ShepHyken

SEPTEMBER 12, 2018

There are many excellent customer service tips from a veteran in the hospitality business. I interviewed Kim Tucci, entrepreneur and restaurateur, for my Amazing Business Radio show, and if you haven’t listened to it, you should.

Hospitality 130

Hospitality Customer Service Training Customers Tips 130

CSM Magazine

JUNE 14, 2019

Now a staple of modern life, contactless payments have reshaped the retail and hospitality industries. What was once a novelty is now a baseline expectation for most in our ever-increasing culture of convenience, to the extent where many customers will get frustrated if contactless technology isn’t available. The tipping point.

Customer Service 40

Customer Service Hospitality Tips Retail 40

BirdEye

AUGUST 28, 2020

Build a winning culture. Ultimately, exceeding customer expectations is all about having the right culture and processes in place. You can start building a winning culture by writing a customer experience intent statement. Amanda Knight, Supervisor at Hillcrest Animal Hospital , described her process to us.

Customer Expectations 98

Customer Expectations Omni-Channel Automotive Culture 98

ShepHyken

APRIL 12, 2019

This week we feature an article by Joel Gottesman who shares tips to ensure that seasonal employees provide an excellent customer experience. The financial services, insurance, tourism, education, and hospitality industries all rely heavily on seasonal staff to meet peak demand.

Customer Service 108

Customer Service Tourism How To Retail 108

Michel Falcon Experience

MAY 14, 2017

If you go out and design systems and processes to be considered a great workplace the return on investment is that you will strengthen your company culture, increase employee retention and improve employee morale. Company culture is something you’ve heard of before but culture isn’t bean bag chairs, beers on Fridays or unlimited vacations.

Employee Engagement 112

Employee Engagement Culture Return on Investment Video 112

ShepHyken

AUGUST 8, 2022

After spending decades creating great experiences for my patrons, I’m excited to share my top tips on delivering the WOW factor for your customers, time after time. I’ve always preached the hospitality mentality. Start with creating the right culture, in this case, a “customer-first” culture.

Customer Service 23

Customer Service Culture Customer Retention Video 23

ViiBE Blog

APRIL 7, 2021

Customer service in other cultures. Customer service standards and expectations can vary from one culture to another. Japan is well known for its excellent customer service and hospitality, known as omotenashi (?????). Many of these videos provide excellent general tips for customer service. How to make your own video.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

Customer service in other cultures. Customer service standards and expectations can vary from one culture to another. Japan is well known for its excellent customer service and hospitality, known as omotenashi (?????). Many of these videos provide excellent general tips for customer service. How to make your own video.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

Myra Golden

DECEMBER 5, 2018

When Eli, a twenty-something lively man from New York with toasted-almond skin and tinted glasses entered my dad’s hospital room, he changed the atmosphere. I want you to think about how you can improve your customer experience by creating a culture that is intentional about connecting with customers.

Connections 69

Connections Travel Hospitality Tips 69

BirdEye

NOVEMBER 8, 2023

Here are 5 tips to get more customer reviews How does Birdeye help you get more reviews from satisfied customers? Current and former employees can anonymously review companies and share insights about company culture, salaries, and the work environment. No new reviews on your new eCommerce site?

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

ShepHyken

APRIL 27, 2020

And, that’s exactly what restaurateur Danny Meyer, CEO of Union Square Hospitality and founder of Shake Shack, did when the company gave back $10 million to the government after receiving the funds as part of the PPP stimulus package. Try these 15 tips from the members of Forbes Coaches Council. Not sure where to start?

Customer Service 82

Customer Service Government Hospitality Trends 82

Kustomer

FEBRUARY 25, 2021

Tips for Hiring Talent and Lowering Turnover Rates. Keeping this in mind, she offers some helpful tips for hiring managers to help keep employees motivated to stay. Creating a Culture of Learning by Habit. Suzzanna leaves the audience with one last helpful tip before signing off, “Don’t leave room for mediocrity.”.

Customer Engagement 69

Customer Engagement Engagement Culture Customers 69

Grade.us

SEPTEMBER 4, 2018

It doesn't matter if you're running a hospital, hospice, clinic, or local doctor's office. You can't rely solely on your hospital or clinic's internal review system. Studies show a hospital's own review page often display more favorable results for doctors than third party sites. Patients are probably correct.

Healthcare 20

Healthcare Industry Tips Management 20

Russel Lolacher

SEPTEMBER 22, 2020

Annette Franz put a great article together in collaboration with the CXpert website called Five Tips to Engage Remote Staff during Lockdown. In it, she highlights five areas: maintaining culture; communication; feedback; tools and resources; and autonomy and empowerment. ” “I worked when our hospital had a COVID outbreak.

Engagement 75

Engagement How To Employee Engagement Hospitality 75

SurveySparrow

DECEMBER 9, 2021

So in this guide, we’ll take you through descriptive research, its types, the ways you can do it, and tips to excel at it. Examples include healthcare, SaaS, psychology, political studies, education, and pop culture. Tips to Excel at Descriptive Research. #1: What is Descriptive Research? What information do we need?

Case Study 59

Case Study Study Survey Groups 59

Integrity Solutions

SEPTEMBER 22, 2020

As hospitals, clinics, physicians and their practices begin to adapt to this new dynamic, you can expect that they’ll realize it has some benefits. And their commitment to activities can also be affected, especially if they’re more comfortable with the old informal, drop-in culture.

Healthcare 94

Healthcare Sales Meeting Hospitality 94

Storyminers

NOVEMBER 2, 2016

Mike Wittenstein advises retail and hospitality leaders on how changes to their customer experiences can positively affect their brand narratives and their bottom lines. Using one design to achieve two positive outcomes is smart business and elegant strategy. You can read more about Airbnb’s nondiscrimination policy here: [link].

Policies 170

Policies Customer Experience Hospitality Insurance 170

Russel Lolacher

SEPTEMBER 22, 2020

Annette Franz put a great article together in collaboration with the CXpert website called Five Tips to Engage Remote Staff during Lockdown. In it, she highlights five areas: maintaining culture; communication; feedback; tools and resources; and autonomy and empowerment. ” “I worked when our hospital had a COVID outbreak.

Engagement 52

Engagement How To Employee Engagement Hospitality 52

ShepHyken

AUGUST 11, 2017

Here are a few tips. Does a hotel executive more effectively drive customer obsession by discussing a 5 point increase in guest satisfaction or a guest’s feedback about how a housekeeper inadvertently saved his life with a small gesture of hospitality? And all of those executives are themselves addicted to understanding the customer.

Net Promoter Score 93

Net Promoter Score Customer Centricity How To Feedback 93

SurveySparrow

MARCH 29, 2020

Hospital & Health Care – The average NPS of the Hospital and Health Care industry is 75. Cultures can affect your NPS scores. And here’s a pro tip. We’ve contextually cherry-picked some of the most happening industries to emphasize the importance of benchmarking your NPS scores.

NPS 59

NPS Net Promoter Score Effort Score Entertainment 59

Kayako

MARCH 21, 2017

You’re only going for the food but for the taste, the quality and their hospitality. To round up, here are some tips to build customer trust and keep customers loyal to your business. Your customers are other individuals just like you. Just as when you go out for dinner, you always look for great service.

Interaction 211

Interaction How To Self Service Customers 211

SurveySparrow

SEPTEMBER 23, 2020

On average, 64% of employees report that they do not have a strong work culture. Introduce the new employees with the work-culture, encourage them to join social events, and networking events. A quick tip, don’t get distracted with all the details only include the essential ones in a persona. . The reason? Onboarding.

Customer Journeys 59

Customer Journeys Employee Engagement Employee Experience Feedback 59