Optimove

OCTOBER 19, 2020

Of course, it’s a pretty useful CRM tactic in other verticals. Retail marketers in eCommerce can benefit from cross-selling just as well if done right. Cross-selling a customer to purchase from a more profitable category is one of marketing’s holy grails and can have a positive long term change in customer LTV.

CRM 98

CRM Sports Ecommerce Video 98

ModSquad

MAY 13, 2021

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. It can cost five times more to attract a new customer as it does to retain existing buyers.

Ecommerce 119

Ecommerce Loyalty Brands Rewards Programs 119

Optimove

JULY 7, 2021

Here at Optimove, we’re known as big advocates of data-driven and science-first approaches to CRM Marketing. And perhaps seeing how off the charts these campaigns can be will help move a few of them in the right direction, towards this balance – and towards providing their customers with a better experience. Winning Every (real)Time.

CRM 98

CRM Ecommerce Course Data 98

ModSquad

MARCH 5, 2020

Live chat is more than just a customer service trend, it’s a pillar of business communication. It’s typically the best way for an online customer to get immediate help when they have a question or problem. Here are a few tips on how your ecommerce brand can make the most of live chat. Archive every chat transcript.

Ecommerce 65

Ecommerce Brands Self Service Chatbots 65

Optimove

APRIL 21, 2020

Step 1 – Prioritize Your CRM Efforts. Our team translated Maslow’s chart into different layers of customer levels of engagement or lifecycle stages. We call it the COVID-19 CRM Pyramid of Priorities. Step 2 – Define Each Slice of The CRM Pyramid. we can help!). Not just when business is at its peak.

CRM 97

CRM Strategy B2C Sports 97

Optimove

DECEMBER 12, 2019

Last week, we posted here the six super-useful workshops from Day 1 of our global CRM leadership event, PostFunnel Summit, that took place late October. But there are so many more wonderful bits of CRM knowledge from those two days that we must share. Opening Remarks: Goodbye Customer Centricity, Hello Customer Obsession.

CRM 69

CRM Ecommerce Travel Fashion 69

ModSquad

MARCH 5, 2020

Live chat is more than just a customer service trend, it’s a pillar of business communication. It’s typically the best way for an online customer to get immediate help when they have a question or problem. Here are a few tips on how your ecommerce brand can make the most of live chat. Archive every chat transcript.

Ecommerce 52

Ecommerce Brands Self Service Chatbots 52

ModSquad

MARCH 5, 2020

Live chat is more than just a customer service trend, it’s a pillar of business communication. It’s typically the best way for an online customer to get immediate help when they have a question or problem. Here are a few tips on how your ecommerce brand can make the most of live chat. Archive every chat transcript.

Ecommerce 52

Ecommerce Brands Self Service Chatbots 52

ProProfs Chat

APRIL 25, 2019

Running an eCommerce business is all about surviving the competition and sustaining a steady upward growth in revenue generation. To run a successful eCommerce operation today, you need a lot more besides a competent eCommerce platform, a good range of products, a great shipping service, and some straightforward business policies.

Ecommerce 75

Ecommerce ROI Tools Analytics 75

Joe Rawlinson

JUNE 27, 2018

For ecommerce websites, the essential thing is to attract as much relevant traffic as possible. This is why we have created this list of 6 things that can help you drive traffic that has interest in what your ecommerce store has to offer. When running an ecommerce store, chances are that you will have a few competitors.

Ecommerce 68

Ecommerce Social Media CRM Tips 68

ModSquad

MAY 13, 2021

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. It can cost five times more to attract a new customer as it does to retain existing buyers.

Ecommerce 52

Ecommerce Loyalty Brands Rewards Programs 52

CloudCherry

DECEMBER 23, 2019

Understanding Customers…. And, this week on ‘The Sweets of CX ’, I dove in to my first episode as a solo host, and was honored to interview a friend and colleague who’s ALL about his customers, Mike Miller – Director of Customer Success at CloudCherry (now Cisco). So, what Brand has wowed our Customer Success Expert?

CEM 195

CEM Customer Success How To Return on Investment 195

Circular Edge

MARCH 4, 2024

With NetSuite, Circular Edge will help its customers take advantage of a powerful cloud ERP platform to gain the visibility and control needed to adapt and thrive. “We NetSuite partners can leverage every aspect of the suite, including ERP, HCM, inventory management, CRM, and ecommerce. Read More

Ecommerce 52

Ecommerce Competitive Advantage Consulting CRM 52

CSM Magazine

DECEMBER 9, 2019

In 2019, it is important for your eCommerce store to have a mobile app for iOS and Android. Research from consulting agencies and brands proves that mobile apps increase conversion rates and average purchase receipts, help maintain relationships with customers, motivate them to make new purchases and advise friends and family.

Ecommerce 52

Ecommerce Sales e-support Guidelines 52

ProProfs Chat

JANUARY 17, 2019

Starting an eCommerce business might be easy, but generating profits out of it is certainly not! If numbers are to be believed, then almost 97% of ecommerce businesses fail and one of the reasons for this failure is poor customer service. Hence, it is important to choose an eCommerce platform that is extremely easy to use.

Ecommerce 56

Ecommerce Customer Service Chatbots Self Service 56

Optimove

DECEMBER 8, 2021

In many ways, the iGaming industry is at the forefront of technological adoption, especially when it comes to customer experience and marketing technology. A customer experience that isn’t relevant and personalized is a main factor in pushing customers away in all types of eCommerce and digital businesses.

CRM 52

CRM Marketing Competitive Advantage Fashion 52

Esteban Kolsky

JUNE 5, 2018

Earlier today, at SAPPHIRE (their annual show for and with customers), SAP released C4/HANA, their final attempt at getting the CRM story right. There were some good points made, and some good improvements to the story they will tell – and some of those points can even mean adoption from their customer base for SAP C4/HANA.

CRM 83

CRM Ecommerce Technology Data 83

Oracle

MAY 15, 2018

I had dinner with a group of retail ecommerce and digital marketing professionals recently, and things got interesting. A VP of Ecommerce mentioned that it feels like retail is taking a knee. The market gets caught up with buzz on the latest shiny object, but shiny objects don’t solve core customer experience issues.

Ecommerce 50

Ecommerce Retail Innovation CRM 50

CSM Magazine

OCTOBER 25, 2023

As a result, physical retailers must offer something truly special to entice and retain customers. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. Comprehensive training is essential for effective customer engagement.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

Joe Rawlinson

JULY 5, 2020

The retention of customers and employees is correlated to a point. A customer that has worked with a specific client manager or staff member will have a rapport with the employee. Constant turnover can make it difficult to build that rapport that is so important in customer retention. CRM Policies Should be Outlined.

Tips 107

Tips Entertainment Strategy Policies 107

Esteban Kolsky

JUNE 5, 2018

Earlier today, at SAPPHIRE (their annual show for and with customers), SAP released C4/HANA, their final attempt at getting the CRM story right. There were some good points made, and some good improvements to the story they will tell – and some of those points can even mean adoption from their customer base for SAP C4/HANA.

CRM 60

CRM Ecommerce Technology Data 60

delighted

MAY 3, 2019

Gathering and analyzing feedback is fundamental to a strong customer experience program. However, all of that feedback is meaningless if you don’t act on that feedback and close the loop with your customers. Klaviyo is a leading ecommerce marketing automation and email platform. Closing the Loop with Delighted + Klaviyo.

Ecommerce 41

Ecommerce Feedback Marketing Net Promoter Score 41

delighted

MAY 3, 2019

Gathering and analyzing feedback is fundamental to a strong customer experience program. However, all of that feedback is meaningless if you don’t act on that feedback and close the loop with your customers. Klaviyo is a leading ecommerce marketing automation and email platform. Closing the Loop with Delighted + Klaviyo.

Ecommerce 40

Ecommerce Feedback Marketing Net Promoter Score 40

Forrester's Customer Insights

MARCH 13, 2018

On March 12, Salesforce announced its intent to acquire CloudCraze, a B2B eCommerce application. This savvy and long-anticipated move nicely rounds out its broad CRM portfolio and supports B2B customers through their engagement journey. This is because B2C engagement is […].

CRM 30

CRM B2B Ecommerce B2C 30

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. What is a B2B CRM? Today’s leading CRMs tend to be cloud-based. SAP Sales Cloud.

B2B 80

B2B Sales CRM Software 80

Optimove

OCTOBER 28, 2021

And, a CRM Marketing hub such as Optimove, partnering with an advertising powerhouse such as Criteo, is our way of offering brands some next-level dot-connecting. Joint customers such as Lamps Plus are already looking forward to the opportunities this partnership presents. This is part of what’s behind this partnership.

Marketing 98

Marketing Advertising CRM Ecommerce 98

CSM Magazine

JUNE 17, 2021

Recent research on consumer neuroscience explains the impact of consumer’s emotions on the effectiveness of advertising or customer interaction. It explains in detail how deeply the advertisement content or different modes of customer connections influence the emotional response of the consumer and their decision making.

CRM 98

CRM Social Media Rewards Programs Advertising 98

Optimove

AUGUST 11, 2022

Recently, I listened to Optimove CEO & Founder Pini Yakuel discuss this matter on an Israeli eCommerce podcast. This one line got me thinking: “Companies that don’t focus on retention end up re-acquiring their customers over and over again.” The post Brands, Stop Re-acquiring the Same Customer!

Brands 52

Brands Fashion CRM Ecommerce 52

ShepHyken

NOVEMBER 2, 2023

She writes about how you can align customer service and sales in your organization. More often than not, when we think of customer service, we tend to picture post-purchase tasks and activities, such as returns, refunds, exchanges, delivery information, and the like. You’ve guessed it: your customers.

Sales 58

Sales Customer Service How To Customer Satisfaction 58

Optimove

APRIL 22, 2021

With the declared goal to “Do Something Creative Every Day,” Paper Source is committed to offering inspiration and innovation to their customers as they celebrate life’s special moments, both big and small. They are also committed to the same values of creativity and innovation in their customer marketing.

Ecommerce 52

Ecommerce CRM Retail Loyalty Programs 52

Kayako

SEPTEMBER 28, 2018

In the customer service and support world, it’s no secret that live chat is changing the game. From driving sales to boosting customer experience and growing retention, live chat has arrived as a fundamentally new way to interact with and support customers. Customers and support professionals alike have taken notice.

Software 169

Software Ecommerce How To Social Media 169

Optimove

FEBRUARY 15, 2024

As a top customer relationship marketing authority, and a Senior Fellow at the Wharton School, Hoyne will share valuable insights and practical tips with top marketers during the conference. Rusty Warner is one of the world’s foremost experts who can provide answers in a session entitled The Future of Customer-Obsessed Marketing.

Conference 52

Conference Connections Case Study CRM 52

NetBase

SEPTEMBER 4, 2020

Sales & eCommerce. Wherever you house CRM data, which we’ll discuss in another category, it will be important to ensure it can be integrated with your foundational analytics tool. Sales & eCommerce Capturing the Consumer Journey. Understand customers’ purchase path and identify points of friction. Management.

Tools 98

Tools Brands Ecommerce Advertising 98

Optimove

AUGUST 4, 2021

At the heart of it all lies the assumption that the more granular the customer group, the more the offer can be tailored to specific customers’ needs and wants, leading to higher engagement and increased revenue. For example, all target groups with up to 150 customers had at least a $1.90 A Personal Value Proposition.

Groups 98

Groups CRM Ecommerce Comparison 98

SurveySparrow

MARCH 12, 2024

Best practices to get effective website feedback from your customers For the rest of us, just before we dive right in, let’s take a moment to lay down the basics. The answer is here… A website feedback tool can be used to: Collect customer opinions on new website designs. Gather insights on user experience and usability.

Tools 52

Tools Feedback Analysis Analytics 52

Optimove

JANUARY 6, 2022

This is not the case with most “customer loyalty” initiatives. But, in a digital-first, eCommerce-led world, the truth is that the Acquisition VS Retention dilemma should be a top priority for every business. That’s the kind of customers any business dreams about. And Retention should be punching way above its historical weight.

Loyalty Programs 98

Loyalty Programs Ecommerce Advertising Loyalty 98

CSM Magazine

MAY 14, 2021

Customer experience might sound like marketing speak to a profession that has traditionally relied on in-person relationship management and word-of-mouth reputation for business development, but that attitude is out of date. Video Conferencing Software. Other options include LawPay, Headnote and Authorize.net. Email Marketing List.

Tools 52

Tools Customer Experience CRM Video 52