5 Ways to Leverage Net Promoter Score to Boost Customer Retention
InMoment XI
JULY 13, 2022
One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. What Is Net Promoter Score? Then, customers are asked to explain in their own words why they chose the score they did. What Is a Good Net Promoter Score? Let’s say you’ve surveyed 100 people.
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