ShepHyken

MARCH 23, 2022

Of course, we can keep adding to this list, but I started thinking that many of these ideas really don’t require true talent or skill. They are a big part of why customers say, “I’ll be back!” . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

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Customer Service Training Course Customer Service Training 126

ShepHyken

JANUARY 19, 2022

And of course, I love surprising others. If a TSA employee inspecting luggage can surprise a passenger, it shouldn’t be hard for you to find ways to deliver small surprises to your customers. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Transportation 128

Transportation Customer Service Training Course Customer Service 128

ShepHyken

JANUARY 26, 2022

Of course, the CEO of this great company wasn’t reaching out directly to me. You must let your customers know you are listening to them! . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. And this probably won’t surprise you … they never do! .

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Survey Rewards Programs Airlines Hotels 123

ShepHyken

MARCH 21, 2023

Of course, today, Carnegie would write this in a more inclusive way, but the point is that people love hearing their names. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Customer Experience 67

Customer Experience Customer Service Training Course Customers 67

ShepHyken

DECEMBER 18, 2019

Have a contest to see who can deliver the best experience to an external or internal customer. Of course, you should share the best of the best. Don’t forget that customer experience starts with employee experience. Remember, what happens on the inside of the organization is felt on the outside by the customer.

Customer Service 123

Customer Service Customer Experience Tips Social Media 123

ShepHyken

OCTOBER 9, 2019

Maybe that’s the reason I’m so focused on creating amazing experiences for my clients and my clients’ customers—and, of course, everyone else. Of course, there can be legitimate reasons for tardiness. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Course 113

Course Customer Service Training Customer Service Training 113

ShepHyken

JULY 27, 2022

And of course, there’s proper compensation and benefits. . Think about how many more you could uncover if you sat down with your team and had a focused meeting on this subject. . You’ll notice more customer engagement, employees will evangelize your brand, and even more importantly, they will stay! . Employees feel valued.

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Culture Employee Experience Customer Service Training Training 67

ShepHyken

JUNE 28, 2021

My Comment: Do you want your customers to come back? Of course, you do! It’s obvious the author recognizes there is a difference between repeat customers (She refers to them as return visitors.) Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 142

Customer Service Government Customer Service Training Loyalty 142

ShepHyken

SEPTEMBER 11, 2019

Often, the customer chooses one company over another because of their relationship with the salespeople or employees. And of course, price often plays a role in this “natural selection” as well. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Competitive Advantage 131

Competitive Advantage Conference Customer Service Training Course 131

ShepHyken

FEBRUARY 19, 2023

The gold in the article is his simple three-step approach to building a customer-focused culture. The Six Degrees of Customer Experience by Computerworld (Computerworld) How do you create an outstanding customer experience? It’s no easy task, as customers’ wants and needs move quickly.

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

AUGUST 28, 2019

This time it was on the golf course. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Sometimes you find life lessons in unexpected places.

Customer Service Training 124

Customer Service Training Course Customer Satisfaction Customer Service 124

ShepHyken

FEBRUARY 13, 2019

With that in mind, here are five ways to say thank you to your customers. Of course, you can consider an email or text message. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. The post Five Ways to Say Thank You to Your Customers appeared first on Shep Hyken.

Fashion 125

Fashion Video Customer Service Training Customers 125

ShepHyken

MARCH 6, 2019

The answer, of course, is an earlier flight. The point is that if you’re working with a customer and trying to resolve a problem, consider all potential solutions, not just the first one you come up with. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Airlines 112

Airlines Customer Service Training Travel Training 112

Help Scout

APRIL 29, 2021

Everyone in the business, including those beyond the customer-facing teams, has an accurate understanding of who the customers are and what matters to them. Customer service is a part of the business’s strategic vision. The business agrees on a clear definition of “good customer service.”.

Culture 139

Culture Customer Service How To Policies 139

ShepHyken

JANUARY 17, 2022

My Comment: We start this week’s Top Five with a list of seven customer service skills that EVERY business needs. Some may be more relevant than others, and of course, we could have added quite a bit to the list, but this is a good start. 6 Ways To Create a Consistent Customer Experience by John R.

Customer Journeys 67

Customer Journeys Customer Service Retail Touchpoint 67

ShepHyken

MAY 9, 2022

Those terms (valued and understood) were defined as a customer knowing their worth to a brand extends beyond a transactional value, and that the brand demonstrates that it knows the customer’s individual preferences and behaviors vs. those of another customer. Of course, not! Follow on Twitter: @Hyken.

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

NOVEMBER 7, 2018

The Domino’s ANYWARE concept allows their customers to not only order the pizza with the toppings they desire but to connect with their neighborhood Domino’s by more than ten ways, with more to come. And, of course, you can still order using the traditional “land-line” phone. For information, contact 314-692-2200 or www.hyken.com.

Case Study 90

Case Study Study Customer Service Training Technology 90

ShepHyken

SEPTEMBER 5, 2018

Of course, they would laugh. I worked at a self-service gas station. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Impressive!”

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Self Service Customer Service Training Training Customer Service 90

Integrity Solutions

SEPTEMBER 28, 2023

In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?

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Customer Service Training Training Customer Service Contact Center 110

Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet).

Social Media 198

Social Media Customer Centricity Case Study Loyalty 198

ShepHyken

JULY 6, 2020

My Comment: Vala Afshar, the Chief Digital Evangelist for Salesforce has summarized some very important stats and facts around what customers want and expect. Salesforce surveyed over 3500 consumers around the world to understand how to give the best customer service in the midst of the COVID-19 pandemic.

Customer Service 65

Customer Service Healthcare Customer Journeys Feedback 65

ShepHyken

OCTOBER 6, 2017

The problem isn’t the customer; the problem is our desire for a specific outcome. When you pick up the phone to a shouting customer, let go of the outcome. Of course, you’ll do your best to resolve the issue, but there’s no reason to stress about it.

Hospitality 127

Hospitality Exercises Tips Customer Service 127

ShepHyken

APRIL 25, 2018

And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. He was joking, of course, but the humor was another way to add some personality into the recovery effort. The post What Does Perfect Service Recovery Look Like?

Customer Confidence 63

Customer Confidence Customer Service Training Course Customer Service 63

ShepHyken

JANUARY 12, 2018

So telling yourself these myths about customer experience is a big no-no and won’t take you where you want to go will they? Check out our thoughts on customer focus. We often get questions and comments on delivering great customer service and experiences. From clients and customers commenting on our blog.

Customer Service 95

Customer Service Policies Customers Customer Experience 95

ShepHyken

JULY 17, 2017

Here’s how to simplify online and phone customer service so your company can avoid that situation. My Comment: TechRepublic brings us an article that hits on three technical ways we can create a better customer experience. Of course, number one is about AI. For information contact or www.hyken.com.

Customer Service 30

Customer Service Net Promoter Score Chatbots Effort Score 30

Storyminers

JULY 6, 2020

His Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet. Jeff helps clients develop customer-focused cultures. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet. Jeff helps clients develop customer-focused cultures. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

OCTOBER 21, 2019

To truly be customer-focused, every single person in your company must be devoted to delivering an amazing experience. A fresh perspective can be very valuable to create great customer service strategies. Trust me, the effects of bad customer service are not worth it! Do they have soft skills?

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

ShepHyken

AUGUST 31, 2020

I might add that you have to be good at dealing with problems, which may be one of the reasons that the customers become loyal in the first place. The Ultimate Guide to Online Learning Courses For Customer Service by Sunny Dhami. There’s plenty of great information about how to use online customer service training.

Customer Service 106

Customer Service Social Media Customer Service Training Infographics 106

ShepHyken

MARCH 13, 2017

But the reality many of us customer service leaders know all too well is that this type of service can be inconsistent at best. Here are a few common scenarios I’ve been privy to over the course of my career. My Comment: Jeremy Watkin lives and breathes customer service. Follow on Twitter: @Hyken.

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Social Media Customer Service Infographics Retail 89