Course Customer Confidence Customer Focused Customer Service Strategies 
ShepHyken
OCTOBER 9, 2019
Maybe that’s the reason I’m so focused on creating amazing experiences for my clients and my clients’ customers—and, of course, everyone else. Of course, there can be legitimate reasons for tardiness. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
ShepHyken
APRIL 25, 2018
For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. 2) Apologize for the problem.
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