Course Customer Care Customer Focused Customer Service Strategies 
ShepHyken
SEPTEMBER 5, 2018
Of course, they would laugh. I worked at a self-service gas station. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Impressive!”
ShepHyken
APRIL 25, 2018
And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. He was joking, of course, but the humor was another way to add some personality into the recovery effort. The post What Does Perfect Service Recovery Look Like?
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ShepHyken
JULY 17, 2017
How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. Business2Community) The key to good customer care is making your customer’s experience with your brand seamless, easy, and great. However, because customers are more informed than ever, they expect more.
Storyminers
JULY 6, 2020
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
Storyminers
JULY 6, 2020
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
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