7 Essential Learning Courses for Every Customer Service LMS


You plan to create the most effective learning courses you can. With the right LMS and learning courses, you can help your customer service team develop new skills, drive brand loyalty and achieve better consumer satisfaction than ever. HR Management for CX CX Culture

Creating Learning Courses for Your Customer Service Team


HR Management for CX CX CultureTraining your customer service team on a regular basis is the best way to ensure they keep delivering the quality experience your audience expects.

Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed


How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)


We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose.

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Culture’s Impact on Customer Experience - Transforming the Customer Experience

Kristina Evey

Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. . Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature.

Building Culture and Customer and Employee Experience at The YMCA

Customer Bliss

We talk about some of the strategic approaches that he and his team took to improve the organization’s culture, and employee and customer experience.

Building a Culture of Customer Care Isn’t Easy


If there is a way for you to solve problems, your instincts are going to tell you to solve it, of course! A culture of care creates loyalty. This is a guest post by Mary Grace.

Transform Your B2B Company From A Product-Centric Culture to Customer-Centric Culture with Sami Nuwar – CB79

Customer Bliss

How do you transform the culture and operations of your company to benefit the lives of your customers? The customer journey map was used as a culture and leadership uniting tool. And of course, take some time to check out some of our older episodes! Overview.

Code Lavender: Create A Culture Of Caring

CX Accelerator

So how does one develop a team culture such as this? Of course, not all your training sessions should look like this, but why not do a “special” training event once a quarter on a topic that is sure to get folks excited? These are but a few ways to develop a culture of caring.

Creating a Culture that Delivers Results

CX Journey

I recently came across some research conducted among customer experience (CX) practitioners that found that their #1 challenge this year is creating a customer-first culture. You know by now, of course, that the employee experience drives the customer experience.

Crash Course: 11 Terrible Customer Experiences In Travel

Currency Alliance

create a staff culture where solving customer problems is a priority, and empower your employees to act on the spot. The post Crash Course: 11 Terrible Customer Experiences In Travel appeared first on Currency Alliance. Getting a passenger from A to B. Giving them somewhere to sleep.

Building Your Service Culture

Up Your Service

What are the main ways companies can differentiate their offering based on the quality of their service culture? This is a fundamental question that we challenge all clients to consider as they embark on building a “service culture” versus simply training customer service skills.

The Impact of a Customer-Centric Culture Transformation

CX Journey

How do you know if the work you're doing to transform your company's culture is effective and is making an impact? Culture change requires a lot of heavy lifting and is slow to happen and to show ROI. And it will serve as a guide to help choose future courses of action.

Do We have a Couch Potato Storytelling Culture?

One Millimeter Mindset

Does our organization engage in a couch potato storytelling culture? A couch potato storytelling culture is self-focused. A couch potato storytelling culture emphasizes drama over minor skirmishes. And that strategy reinforces the flaws in our coach potato storytelling culture.

How to Build the Employee Experience and Culture of Continuous Improvement with VP of CX & Loyalty at Hertz

Customer Bliss

Asking, how do we build a learning organization in a culture of continuous improvement? Eric knew that changes had to be integrated into the culture and employee experience. How do you take insights from customers and drive better decision making and better product delivery?

How Company Culture Impacts Customer Experience

CSM Magazine

Kristina Evey examines the importance of culture on the customer experience and provides some key ways to make your ideal culture a reality. Every company has a culture whether you’ve defined it or not. Make sure your culture is unique!

How to build a culture of customer service excellence


Building a culture of customer service excellence is key to building and sustaining a company’s livelihood in almost any industry. Rather, a leader’s only chance to get the preponderance of these interactions right is to develop a shared cultural understanding of what needs to be done and why.

Talking Company Culture, Entrepreneurship & LinkedIn’s Reach with Swish Goswami

Michel Falcon Experience

In this interview I sit down with Trufan’s founder, Swish Goswami, to talk about how he motivates his team, what type of culture he’s looking to build at his business and why he’s going hard on LinkedIn with content. Michel Falcon: How do you describe your company culture?

Creating Cultural Moments for Brands with Social Listening


As hinted in my last piece on the role of Diagnostic KPIs , creating rather than merely participating in, cultural moments is something many brands – and agencies – undervalue or miss out on entirely. Give Me One Cultural Moment In Time. She created a cultural moment there.

The Power of a Bonded Organizational Culture

Horizon CX

of employees, customer, and suppliers—a bonded organizational culture. The answer of course lies deeply within the culture of this nearly. culture to give you an idea. In the end, the employees, customer, suppliers—the bonded culture and community solidarity won out.

Brian Scudamore Interview: How To Grow A Business By Focusing On Company Culture

Michel Falcon Experience

It was here that was first exposed to company culture and putting people over profits. MICHEL: Whether it’s Netflix, O2E or my company, we’ve achieved success through company culture. Why is it that some companies or leaders still on going all in with company culture?

Getting Employees to Care: Employee Engagement and Culture


You’re going to have to face them sooner or later if you’re trying to build a customer-centric culture. Let’s focus on three things at work here: culture, engagement, and goals. Culture is the same way. We’ve helped clients achieve great things through customer-centric culture.

Cultivating a Customer-First Culture


I’m a firm believer that a great culture is one of the most valuable aspects of any company. When I am interested in working for a company, I look at it’s current culture before I look at how much a role pays. I’d like to try and work this same overall perspective that culture is a highly valuable business asset — into making the case for the importance of creating a customer-first culture. Anatomy of a customer-first culture: Brand attributes .

Make a Mouse: The Power of a Culture of Customer Experience Excellence

Michelli Experience

The same can be said for great service cultures. Within the context of the Starbucks culture, leaders and frontline service providers (all of whom are referred to as partners) are consistently encouraged to live the company’s mission: . “To Instead, Orin Smith understood something most great leaders appreciate—when you are wrong, admit it, fix the problem, and stay the course in areas where you are making a positive difference. . I’ve often said anyone can create a mouse.

Building a Service Culture: Interview with Keynote Speaker Agency Speaking.com

Up Your Service

KAUFMAN: This speaks directly to the area that I’m best known for around the world: developing “uplifting service cultures.” Furthermore, these companies incorporate what I call the “12 building blocks of uplifting service culture.” Of course, frisbee is an uplifting sport.

Create a customer service culture to stand out in the crowd


When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. Of course!

Building a Service Culture: Interview with Ron Kaufman

Up Your Service

Building a Service Culture, an interview with Ron Kaufman. RON KAUFMAN: This speaks directly to the area that I’m best known for around the world: developing “uplifting service cultures.” SPEAKING.COM: What are a few of the 12 building blocks of service culture?

The Power of a Bonded Organizational Culture

Horizon CX

Grant Welker, co-author of the recently published book, We Are Market Basket , gave a small turnout of about 20 people a 30 minute synopsis of an unusual event that happened here in the Northeast a year ago and occupied the news wires daily for over two months—a local family owned supermarket chain, Market Basket, was literally brought to its knees and to the brink of bankruptcy by a strong coalition of employees, customer, and suppliers—a bonded organizational culture.

What Is A People-First Culture? (Fireside Chat With Jayson Gaignard)

Michel Falcon Experience

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company.

Create a customer service culture to stand out in the crowd


When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. I worked with the first management team to craft vision, mission and value statements that stand out in a crowded hospitality market by defining a customer service culture. Of course!

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15 company culture ideas: The best, worst and the quirkiest we’ve seen!


Of course, you shouldn’t judge anyone, let alone the unfortunately tired and tied-up parents, but wouldn’t it cross your minds all the same? Every firm and business is in the search of the aptest company culture ideas for their company and also the ones they need to weed out.

10 Things You Must Know to Establish and Preserve Your Customer Service Culture

Beyond Philosophy

Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations.

The Role of CX in a Sales Culture

Beyond Philosophy

Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work. Many organizations today operate with a sales culture.

20 Takeaways From Google Innovation Culture That’ll Blow Your Minds!


Google and its culture are built around four cornerstones- mission, transparency, voice, and space. This article will talk about 20 innovations in its culture and the takeaways from each of them and why it will always remain one of the best places on Earth to work for. Work Culture

Customer Service Culture Stimuli: 10+ Ways To Kickstart Company Success)

Micah Solomon

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. If you want a leg up in providing superior customer service and a chance to bolster employee engagement along the way, then it’s time to expand your viewpoint beyond individual customer interactions to the bigger picture of culture–specifically what I call “customer service culture.”

Review: Micah Solomon’s new ebook: Culture Of Yes: Practices And Principles Of Great Hospitality

Bill Quiseng

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. Of course not. Of course it could.

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Guest Blog: Left Brain, Right Brain: Aligning Internal Culture and Customer Analytics


This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, write about the importance of using customer data properly and aligning it with the internal culture of an organization. By reading between the lines, the shape of your company’s internal culture can emerge.