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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

These pillars include customer journey mapping, feedback mechanisms, employee experience, customer experience culture and strategy, with some variations such as McKinsey’s operational efficiency model. They offer both foundational and advanced courses for CX professionals. Their courses are well-structured and offer value.

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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

It is a comprehensive effort that goes beyond isolated fixes, requiring alignment of leadership, strategy, culture, technology, and processes around the goal of delighting the customer. B2B customer needs and market conditions change, so the CX program should be agile enough to adjust course. Finally, the strategy must remain flexible.

B2B 338
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4 C’s of CX Culture: How Well is Your Company Doing?

Experience Investigators by 360Connext

What is a Customer-First Culture, and Why is It Important? It’s nearly impossible to deliver great customer experience without creating a customer-first culture. The best brands in the world boast cultures that empower employees to deliver for customers. How can you create a customer-first culture?

Culture 251
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The Best Free (and Cheap) Customer Experience Training Courses Online

Experience Investigators by 360Connext

The Best Free (and Cheap) Customer Experience Training Courses Online. Get access to all three of Jeannie's Customer Experience courses and 14,000+ more. What Makes a Good Online Course? You're here because you're looking for a great CX training course, and I've got eight to share with you. by Jeannie Walters.

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

Can you imagine what a straight translation might do to your course? In addition to ensuring your text and narration get converted to the target language accurately, how your content is presented with images and tone must also be culturally appropriate and acceptable. For example, even a simple phrase like “got milk?” and over 6.7

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Delivering Value in B2B: Personalized, Scalable, and Measurable CX Across the Customer Journey – Part 3 of 3

eglobalis

Embedding Value Delivery Into Operations and Culture [link] To consistently deliver value, companies must internalize it beyond their customer-facing teams. Dedicated success managers track these alongside client leads. This means product, finance, legal, and delivery must all be aligned to the customers success.

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Building a Culture of Customer Care Isn’t Easy

Kayako

If there is a way for you to solve problems, your instincts are going to tell you to solve it, of course! A culture of care creates loyalty. She will guide you through why customer care is so important and how teams can feel empowered to help their customers. You love doing everything that you can for your customers.