OpinionLab

AUGUST 29, 2017

This is exactly why we recently surveyed 24,000 consumers and 1,000 businesses globally. Learning 1: Human interaction remains super important as part of broader omnichannel CX “package”. Learning 1: Human interaction remains super important as part of broader omnichannel CX “package”. Here are five key learnings.

Omni-Channel 166

Omni-Channel Consumers How To Touchpoint 166

InMoment XI

FEBRUARY 29, 2024

This will also encourage from the google local guide program to interact with your business. Examples of linkable assets include in-depth guides, infographics, case studies, or local resource directories that provide value to your audience and demonstrate your expertise in your industry.

Tips 260

Tips Strategy Case Study Social Media 260

Interactions

FEBRUARY 20, 2019

Forrester’s recent report, Forrester Infographic: Customer Chatbots Fail Consumers Today, released January 30, 2019, discusses a number of ways that chatbots are failing consumers and how this can be prevented. Consumers think chatbots are more time-consuming than helpful. They aren’t living up to the hype.

Chatbots 54

Chatbots Consumers Infographics Analytics 54

SurveySensum

JUNE 4, 2024

A market research tool is a platform that helps businesses and researchers collect, analyze, and interpret data about markets, consumers, competitors, and industry trends. It provides ready-made dossiers and visually engaging infographics that summarize key data points and trends. What is a Market Research Tool? G2 Review : 4.4/5

Tools 52

Tools Marketing Analysis e-support 52

2020 Research

OCTOBER 30, 2023

Interactive and Nostalgic Campaigns : Design campaigns that encourage adults to engage with the brand through playful experiences. Empowering Consumer Stories : Encourage customers to share their nostalgic experiences with the brand and products. Virtual Engagements : Leverage digital platforms to engage with the nostalgia trend.

Trends 52

Trends Brands Transportation Comparison 52

TechSee

MAY 7, 2019

More consumers than ever are sending back fully functioning electronic products. TechSee , a global leader in visual customer assistance powered by AI and Augmented Reality, has released the results of a study on consumer behavior when returning non-defective electronic devices, revealing some eye-opening findings. Back to the store.

Survey 107

Survey Self Service Video Infographics 107

BirdEye

JULY 14, 2023

Here’s an example of a review left in exchange for a sweepstakes entry: Considering 95% of consumers read online reviews before committing to a purchase, spending a chunk of the marketing budget on incentivized reviews makes financial sense for most companies. Case in point, some consumers dislike the idea on principle.

Guidelines 95

Guidelines Social Media Policies Exceptional Customer Service 95

BirdEye

MAY 13, 2021

As more businesses begin to reopen their doors to the public, it’s important to understand how consumers are interacting with online reviews and how businesses have streamlined reviews management for success. The infographic below highlights some key findings from the report. Consumers spent a whopping $861.12

Infographics 112

Infographics Retail Consumers Report 112

BirdEye

MARCH 11, 2024

In business, hashtags are a tool for companies to connect their content with specific topics, trends, or conversations, making it easier for users to find and interact with their posts. For example, a tech company might use #TechTrends or jump on a trending hashtag like #CES2024 during the Consumer Electronics Show.

Social Media 70

Social Media Trends Analytics Connections 70

Comm100

DECEMBER 16, 2019

With year-over-year data since 2016 from billions of interactions and commentary from experts, it’s no wonder this is always one of our most popular pieces. This whitepaper on how to make your agents’ lives easier with a built-in intelligent assistant was wildly consumed. Calculator: Live Chat ROI Calculator.

eBook 130

eBook Chatbots Infographics ROI 130

SurveySparrow

MARCH 29, 2023

Moreover, by modeling the ecommerce user journey, you can visualize what your customers think and how they feel when they interact with your product. Make infographics that incorporate key ideas, points, statistics, etc. Touchpoints: A touchpoint is an interaction that your customer has with your brand.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

Ecrion

NOVEMBER 17, 2020

Satisfied customers are loyal and repeat purchase interactions. view infographic. Automated personalized communication in email, mail, and SMS allows you to humanize every interaction. It shows that you value their time as individuals, which nearly 75% of consumers believe is important for customer service. more on cxa.

Customer relationships 98

Customer relationships CRM Customer Relationship Management Omni-Channel 98

BirdEye

APRIL 24, 2023

7 differences between B2B and B2C digital marketing Although both business-to-business (B2B) and business-to-consumer (B2C) marketing shares the common goal of promoting products or services, the approach and techniques used can differ significantly. Engagement: Enhanced customer interaction and relationship building.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

NOVEMBER 21, 2023

To get started with email marketing, segment your customer email list by key demographics like gender and age, as well as by interests, price range purchased, and past interactions. This interactive experience gives customers the confidence they need to purchase jewelry online without physically visiting a store.

Marketing 109

Marketing Social Media Advertising Brands 109

TechSee

JANUARY 18, 2018

consumers are the largest users of connected devices with 5.2 Self-installation has emerged as a viable solution for both enterprises and consumers — providing self-reliance and flexibility to the consumer, and scalability and profitability for businesses. According to Gartner, Inc., billion devices in use worldwide.

Self Service 95

Self Service Customer Service Company Infographics 95

Vonage

OCTOBER 16, 2017

60% of consumers have higher expectations in regards to customer service than they did just one year ago, and 89% have stopped doing business with a company due to a bad customer experience. However, despite the fact that we’ve all found ourselves in these situations, our patience for it is growing thin.

Customer Service 163

Customer Service Infographics Poor Customer Service Tips 163

CSM Magazine

MARCH 23, 2022

51% of consumers say that if a company responds to their social media message, they’re “very likely” to do business with them again. Consumers really want to get to know the brand they’re buying from and they say social media is the ideal way to do this. Bring consumers together. Build a connection.

Social Media 52

Social Media Customer Retention Infographics Consumers 52

BirdEye

DECEMBER 8, 2023

Consumers can now afford professional cleaning services in light of the improved demand for carpet cleaning services due to rising per capita disposable income. Actively generate and manage reviews Online reviews have become a potent force shaping consumer decisions. billion in 2023 alone.

Tips 57

Tips Strategy Marketing Social Media 57

Storyminers

AUGUST 21, 2018

About 73 percent of traditionalists and 67 percent of baby boomers prefer to interact in a store, while the younger generation takes the opposite approach, with 66 percent of Generation X and 64 percent of millennials preferring to interact online. The infographic works equally well for a website or in an email.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

NobelBiz

SEPTEMBER 5, 2023

A high connection rate signifies efficient use of resources, as more calls lead to potential customer interactions. A well-prepared list, skilled agents, strategic timing, and advanced dialing systems all contribute to achieving a higher connection rate, leading to more successful customer interactions and improved overall performance.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

CX Journey

MAY 2, 2017

From the 2016 Temkin Group State of Voice of Customer (VoC) Programs Infographic: 34% of companies reported making changes to their business based on customer insights. Survey data isn't enough; you need to include customer data: demographic, psychographic, behavioral, transaction, interaction, and more. Keep the insights consumable.

Data 118

Data Effort Score Infographics Voice of Customer 118

Ecrion

JULY 23, 2020

In general, the average consumer is far more likely to interact with a message that is specifically tailored to them. You can personalize your messages by mentioning the customer by name or providing them with offers related to their past interactions/purchases. A broad, generic email often won’t get the same type of attention.

Customer Retention 102

Customer Retention Strategy Loyalty Programs Infographics 102

Eptica

MARCH 21, 2019

9 out of 10 consumers will change supplier if they lose trust in a company – nearly half of them immediately - according to the newly published 2019 Eptica Digital Trust study. Too many customer questions are still left unanswered 59% of the consumers that were surveyed said satisfactory, consistent and fast answers are key to trust.

Brands 80

Brands Self Service Insurance Fashion 80

West Monroe

APRIL 19, 2023

This includes developing policies to guide technology adoption and digital transformation efforts, working toward decarbonization goals, and navigating evolving consumer needs. West Monroe’s data highlighted four key areas of opportunity based on utility survey feedback.

Culture 52

Culture Infographics Policies Data 52

Hallmark Business Connections

FEBRUARY 4, 2021

Plus, consumers appreciate getting a handwritten note in the mail more than receiving the same sentiment via text. Which webpages, case studies, infographics, and blog posts continuously generate interest, sales, or new customers? Spark further interaction with scratch-off mailers. Here are a few great ways to start: 1.

Marketing 58

Marketing Advertising Gamification Infographics 58

Storyminers

AUGUST 21, 2018

About 73 percent of traditionalists and 67 percent of baby boomers prefer to interact in a store, while the younger generation takes the opposite approach, with 66 percent of Generation X and 64 percent of millennials preferring to interact online. The infographic works equally well for a website or in an email.

Social Media 100

Social Media Customer Experience How To Infographics 100

ReviewTrackers

APRIL 4, 2019

Let’s check out some insurance SEO statistics: 92 percent of search users and consumers choose a business that appears on the first page of search results. These include insurance review sites like Yelp, Clearsurance, Supermoney, Wallethub, Consumer Affairs, and Better Business Bureau. Want to save time?

Insurance 93

Insurance Social Media Policies Infographics 93

Alliance by IFS

AUGUST 10, 2019

Ensure you earn consumers’ repeat business by improving customer service and establishing yourself as a leader in your industry? FSM software can help you better meet consumer expectations by tracking vehicles, jobs in progress, and recording customer communications. Download this field service infographic.

Software 72

Software Management Telecommunications Call Center 72

Interactions

DECEMBER 18, 2019

To reflect on this past year and change our focus to the next 10, we gathered Interactions experts to give their take on what the biggest trends of 2019 were: Voice is Back Baby . When asked, 82% of enterprises agreed that intelligent voice capabilities will be a deciding factor in where consumers will take their business.

Trends 62

Trends Customer Experience Chatbots Contact Center 62

GlowTouch

SEPTEMBER 17, 2019

The phone channel provides additional challenges, like finding a company’s phone number, being subjected to an interactive voice response (IVR) system, long wait times, putting up with script reading, and longer overall interaction times. There are too many time-consuming challenges, as compared to chat.

ROI 73

ROI Company Multi-Channel Return on Investment 73

NetBase

JULY 24, 2019

Access to digital data makes this a much easier to accomplish in theory – but with so many new competitors entering the game every day, any intelligence effort can quickly become time consuming. These extremes point to the best opportunities to borrow great ideas or solve consumer problems in a way competitors aren’t.

Social Media 78

Social Media Analysis Tools Effort Score 78

ShepHyken

MAY 24, 2019

And when you are asked to stay on the phone to provide answers to a brief survey after a customer interaction, do you ever do it? Ultimately the percentage of total consumers that take a survey is not even close to being truly representative of your customer base. But can that data be trusted? Now, a clever idea: ONE QUESTION EACH.

Survey 106

Survey Customer Service Effort Score Infographics 106

Ecrion

OCTOBER 27, 2020

After all, you can’t expect to learn about your audience if you don’t fully interact with them. Find out the customer’s point of view in our 63 Customer Service Statistics Infographic. This becomes increasingly true as this anecdote is shared by others, allowing its overall exposure to grow exponentially.

Engagement 98

Engagement Social Media Advertising Infographics 98

Velaro

DECEMBER 17, 2015

recently put together an infographic on live chat that can help illuminate this (find it at the end of this article, or here ). As you’re looking at it, you should note some key stats from the infographic: 60% of consumers dislike being on hold even for just 60 seconds.

Infographics 113

Infographics Abandon Rate Trends Wait Times 113

Retently

JULY 11, 2018

Don’t forget – 89% of consumers get frustrated when they have to keep repeating their problems to numerous representatives. They also need to feel engaged when doing it, so that customers can actually see that your employees enjoy interacting with them. NPS vs NPS2 – What is the Difference? How sure are we about that?

NPS 72

NPS Net Promoter Score CEM Social Media 72

NobelBiz

AUGUST 24, 2020

A new report determined that American consumers overwhelmingly approve of interacting with brands over social media. Back in December we saw just how much phone call spam American consumers receive and then we saw just how bad that got during the pandemic. Original Infographic: Source of this infographic.

Social Media 52

Social Media Brands Customer Engagement Engagement 52

Customer Guru

DECEMBER 13, 2017

With this pace of development, consumer expectation with brands is also increased massively. Companies that are not using technology to connect and interact with their customers are becoming irrelevant for the consumer. We shared these insights in our infographic below: Are these challenges still relevant today?

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119