CSM Magazine

MAY 3, 2021

Winning loyal customers can be challenging when many ecommerce websites offer the same or similar products. Here are ten tips to help you get visitors to your ecommerce site to love your brand and become loyal customers. Consider what people will think when they first visit your ecommerce Store. Quality is relative.

Ecommerce 52

Ecommerce Loyalty Tips Loyalty Programs 52

CSM Magazine

MARCH 16, 2021

In response, eCommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap. By focusing only on eCommerce, eDesk is pioneering a new inbox, using structured data to organise retailers’ customer support and enable a step-change in productivity.

Ecommerce 52

Ecommerce Multi-Channel Retail Roadmap 52

CSM Magazine

SEPTEMBER 23, 2020

Data can wield tremendous power in the eCommerce race. What is eCommerce data? The kind of data that will drive a successful eCommerce strategy includes customer analytics, which measures the number of visitors, click-through rate, amount of time spent on the webpage, and conversion rates. Analyze CX Relevant Data.

Ecommerce 52

Ecommerce Data Brands Customer Service 52

CSM Magazine

OCTOBER 21, 2020

While it pays off to concentrate on keeping your existing customers and boost brand loyalty, gaining new ones is the key to growing your eCommerce business. In this post, we’re discussing 6 different ways to gain new customers for your eCommerce store, so that you can keep increasing your sales and growing your business.

Ecommerce 52

Ecommerce Social Media Policies e-support 52

CSM Magazine

APRIL 20, 2021

After the COVID-19 pandemic, consumer habits have transformed significantly. Social distancing and stay-at-home regulations have forced whole consumer segments to shop differently. A few months into COVID-19, consumer shopping online has increased across different sectors. What Are Consumer Insights?

Consumers 52

Consumers Advertising Trends Entertainment 52

CSM Magazine

AUGUST 4, 2022

Over the past two years, retailers have invested a significant amount of time and money to create exceptional digital experiences as consumers embraced a new way of interacting with their favorite brands. The role and relevance of physical brick and mortar locations has been debated ever since the advent of ecommerce.

Consumers 59

Consumers Retail Customer Satisfaction Advertising 59

CSM Magazine

DECEMBER 9, 2019

In 2019, it is important for your eCommerce store to have a mobile app for iOS and Android. Through the application, consumers pay more and more willingly. Consumers like to glory in new purchases or to consult with relatives about the product. If you don’t, you’ll lose to your competitors. Increase sales.

Ecommerce 52

Ecommerce Sales e-support Guidelines 52

CSM Magazine

MAY 31, 2023

If you’re running a fashion ecommerce business, you likely know that there are countless moving parts to keep track of – from inventory management to order fulfillment and tracking, and beyond. Unfortunately, it can also be very time-consuming and expensive. Numerous software programs automate fashion photography.

Fashion 52

Fashion Software Ecommerce Return on Investment 52

CSM Magazine

NOVEMBER 29, 2022

How long does it take before consumers receive an answer? Ecommerce customer service specialist Salesupply went undercover and contacted 75 of the biggest British ecommerce shops to discover the current status of British ecommerce customer service (see reviewed stores in the appendix). contact channels.

Ecommerce 52

Ecommerce Chatbots Wait Times Study 52

ECXO

FEBRUARY 26, 2024

Their sleek, minimalist product design and packaging immediately give the impression of high quality, leading consumers to perceive their products as superior. This is more like the ‘Often bought with’ section that you see on eCommerce stores. Apple is a master of the Halo Effect. A good number of options is usually 3.

Sales 106

Sales Customers Social Media Examples 106

CSM Magazine

MARCH 1, 2022

Brands need to be aligning to the preference of the consumer, not the other way round. While getting a delivery to a consumer’s front door is no doubt crucial, consumers are now double-checking that seamless, consumer-centric experiences extend to the returns process too. Carmen Carey, CEO of Sorted , explains.

Retail 97

Retail Trends Customer Experience Ecommerce 97

NetBase

APRIL 7, 2020

Consumers Craving Comfort Foods. With much of the world facing an indefinite lay-off, consumers are traveling the boxed food aisles more now than ever. Full of preservatives, these foods can last, and many can be consumed past their expiration date. But it’s not just the shelf life that draws consumers in, it’s the comfort.

Brands 64

Brands Entertainment Consumers Fashion 64

Currency Alliance

JUNE 11, 2019

Many consumers now ‘multibank’[iii], keeping their traditional provider on-hand for the same reasons they always did, but branching out in search of enhanced value. In 2000, UK consumer bank Halifax launched a fairly successful marketing slogan: the people that give you extra [iv]. Actually, they do. Extra what? The problem with CLOs.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

CSM Magazine

JUNE 29, 2022

The partnership has been driven by changing consumer habits, which are driving merchants in all sectors to handle a broader array of payment methods and deliver a frictionless checkout experience, akin to ecommerce, while still observing payment card industry data security standards.

Ecommerce 52

Ecommerce Automotive Government Social Media 52

CSM Magazine

OCTOBER 5, 2022

Use these in your ecommerce business strategy. Examples of compliance standards are the Payment Card Industry Data Security Standard (PCI-DSS) , the Telephone Consumer Protection Act of 1991 (TCPA), and the National Do Not Call Registry (DNC). This strategy can make or break your ecommerce business. Social media.

Retail 52

Retail Customer Service Self Service Ecommerce 52

CSM Magazine

MARCH 17, 2023

But the performance of an ecommerce app or website, in the digital domain and how that ecommerce experience translates into the physical domain across all channels, are within the realms of a brand’s responsibility. Friction free customers Consumers today want an easy, streamlined experience from the brands they deal with.

Customer Journeys 52

Customer Journeys Ecommerce How To Touchpoint 52

C Space

JUNE 8, 2020

Government stay-home orders increased demand for delivery in many countries, and one habit consumers developed that many analysts say is likely to stay is shopping for groceries online. Smucker has benefited from the surge in consumer demand for packaged food following the outbreak of Covid-19. million — up from 7.1 yuan ($21).

Brands 40

Brands Ecommerce Travel Sports 40

CSM Magazine

JUNE 17, 2021

Recent research on consumer neuroscience explains the impact of consumer’s emotions on the effectiveness of advertising or customer interaction. It explains in detail how deeply the advertisement content or different modes of customer connections influence the emotional response of the consumer and their decision making.

CRM 98

CRM Social Media Rewards Programs Advertising 98

CSM Magazine

AUGUST 19, 2019

eCommerce is often blamed for the downturn of the high street. Lower overheads mean that eCommerce retailers can provide lower prices for customers – and who hasn’t seen an item while shopping and then searched for a better price online? Undoubtedly the world’s biggest eCommerce presence, Amazon are now moving to high street locations.

Retail 40

Retail Ecommerce Fashion Omni-Channel 40

Eptica

FEBRUARY 26, 2016

Fierce competition, exacerbated by the rise of ecommerce, means it is increasingly important for retail companies to differentiate themselves. consumers spent $1.5 Fierce competition, exacerbated by the rise of ecommerce, means it is increasingly important for retail companies to differentiate themselves.

Retail 48

Retail Customer Experience Apparel Ecommerce 48

Upwave

DECEMBER 13, 2017

Hosted by Austin Moorhead, the podcast will dive into how consumers are changing and what brand leaders are doing about it. 1: Discovering Fashion Consumers with Aimee Lapic, former CMO of Banana Republic. In the past five years, online consumer attention has shifted dramatically. In 2012, consumers spent 4.3

Brands 24

Brands Fashion Ecommerce Advertising 24

CSM Magazine

AUGUST 22, 2023

Amidst the cacophony of choices available to consumers, the challenge for trade businesses is to carve a distinctive niche that resonates with their target audience. To Get new customers and successfully retain them hinges on the creation of a strong and authentic brand identity.

Industry 52

Industry Social Media Advertising How To 52

CSM Magazine

FEBRUARY 28, 2018

Not only are consumers using their smartphones and tablets to browse the internet, but their app usage is increasing rapidly; investing in an app could be the solution to increase your business’ offering. According to Google, more than half of mobile consumers want to purchase within an hour, while 83% want to purchase within a day.

Social Media 40

Social Media ROI Return on Investment Loyalty 40

CSM Magazine

JANUARY 31, 2022

It’s no secret that modern digital technologies have changed consumer behavior. In short, consumers are dependent on digital technologies as they have become aware of what they can do with them. Get better consumer insights. allow users to get quick information about almost everything. Deliver a better customer experience.

Customer Experience 59

Customer Experience Chatbots B2C Tips 59

CSM Magazine

FEBRUARY 2, 2022

Consumer insight platforms like Ask Attest can uncover current trends or understand your audiences for making new services or launching new products. Now, you can confidently launch your products by analyzing consumer data and de-risking product development processes. Can sell products on email by integrating ecommerce features.

Tools 52

Tools Ecommerce Chatbots Social Media 52

CSM Magazine

FEBRUARY 12, 2020

Successful eCommerce depends on giving customers a pleasant experience from the homepage to their shopping cart, which can be tough to manage. Sourced from eCommerce-nation.com. Plus, another 38% of consumers support that AI gives better, individualized attention and experiences than a human employee. Sourced from needle.com.

Chatbots 52

Chatbots Ecommerce Study Call Center 52

CSM Magazine

OCTOBER 25, 2023

Online stores give consumers an almost limitless choice of shops to purchase from, along with the convenience of home deliveries and often competitive pricing. Customer Relationship Management (CRM) and Personalization One area where retail outlets can learn from their eCommerce cousins is in the realm of CRM.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

CSM Magazine

JULY 14, 2021

Over half (57%) of the consumers polled said they feel motivated to actively participate if they understand what a brand stands for, and half (50%) by knowing the brand’s story and history. Fiona Stevens concluded: “The ecommerce landscape is changing.

ROI 52

ROI Connections Marketing Ecommerce 52

CSM Magazine

DECEMBER 15, 2021

They can get up-to-date with the latest trends as well as get an insight into what consumers expect from brands right now. The global study found that 60% of consumers expect to use contactless payments whenever they can, with 67% expecting brick-and-mortar stores to accept them. Ecommerce platforms and other digital channels (e.g.

Self Service 52

Self Service Customer Service Omni-Channel Touchpoint 52

CSM Magazine

JUNE 25, 2021

While this is doing wonders for the ecommerce space, expectations for fast and transparent delivery are leading to a huge wave of customer queries and more pressure on contact centres. Phone contacts are resource-intensive, costly and time-consuming. Call deflection.

Self Service 76

Self Service Tips Retail Average Handle Time 76

CSM Magazine

SEPTEMBER 7, 2022

While the considerable boom in ecommerce has naturally receded slightly as shops reopened, the behaviours it instilled have persisted. Consumers aren’t willing to accept that anymore; they want the means to get in touch as they see fit and via the channels that suit their needs. That foundation is critical for what comes next.

Chatbots 52

Chatbots Retail Communication Brands 52

CSM Magazine

AUGUST 31, 2022

The two terms mentioned above are thought to be interchangeable for too many consumers of goods and services. For the most part, customer support is only used in the IT or eCommerce spaces where the layperson is more likely to struggle with issues. In other words, people use these terms without fully understanding what they mean.

Customer Service 52

Customer Service Customer Service Representative Knowledge Base Ecommerce 52

CSM Magazine

AUGUST 23, 2019

Ask yourself what type of solution does your ecommerce business offer? How does your brand’s promise align with what your consumers are looking for? Being found on the seach engines is important and that starts with good keyword research. Online shopping has become as popular as shopping in brick-and-mortar stores today.

Customer Service 45

Customer Service e-support Ecommerce Policies 45

CSM Magazine

JULY 24, 2019

Ecommerce has completely changed the way in which people shop. Consumer demand is changing too. It is also helpful if you are able to give the consumer a time slot for their delivery. Consumers also like the ability to track their parcel so that they can make sure that the delivery is happening and that it has not got lost.

Customer Service 40

Customer Service Ecommerce Consumers Customer Expectations 40

CSM Magazine

JULY 10, 2023

Conversations with consumers are more than simply a way to fix problems; they’re a chance to connect with potential brand advocates. Remember that every email you send is a chance to further establish your credibility and earn your consumers’ continued loyalty.

Loyalty 52

Loyalty Tips Customer Service Self Service 52

CSM Magazine

NOVEMBER 23, 2021

The demand for digital intensifies – as eCommerce grows, understanding and improving digital-first experiences is now a crucial skill for contact centre leaders. Of course, bolstering the digital proposition is time-consuming and expensive. Nevertheless, digital transformation is a matter of the fast versus the slow.

Customer Journeys 52

Customer Journeys Net Promoter Score Self Service Trends 52

CSM Magazine

FEBRUARY 13, 2020

You may have an all singing eCommerce website that makes it easy to buy from you, but what if consumers have a question about a product or purchase? You can even ask them face to face. Learn what customers want from your business and then give it to them. Make it easy to contact you.

Customer Service 80

Customer Service Social Media Ecommerce Culture 80