CSM Magazine

FEBRUARY 28, 2018

Not only are consumers using their smartphones and tablets to browse the internet, but their app usage is increasing rapidly; investing in an app could be the solution to increase your business’ offering. Customers are encouraged to purchase in-store to earn ’stars’ (points) which add up to a reward once a certain number have been reached.

Social Media 40

Social Media ROI Return on Investment Loyalty 40

CSM Magazine

NOVEMBER 7, 2018

In 2017, Ecommerce was responsible for around $2.3 Consumers are inundated with options of where to buy from and it’s more important than ever to differentiate your brand. With that being said, it’s not too late to offer Live Customer Engagement for a competitive advantage this season. trillion by 2021.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

CSM Magazine

SEPTEMBER 22, 2021

As a result, brands and retailers have to be increasingly aware of reaching consumers through different channels. With omnichannel eCommerce, you have access to two channels that can bring your customers together. What Is Omnichannel eCommerce? How Can You Implement Omnichannel eCommerce For Your Business?

Ecommerce 52

Ecommerce Omni-Channel How To Competitive Advantage 52

Bold360

FEBRUARY 22, 2018

After all, businesses that prioritize a customer engagement strategy report customer loyalty to be 89% stronger than those that don’t. Companies that are able to adapt their engagement strategies to fit in with their increasing success will find it much easier to keep this momentum going.

Customer Engagement 56

Customer Engagement Engagement How To System 56

Magellan Solutions

MAY 13, 2020

Social media is another important tool to see exactly how customers perceive and interact with your brand. Gathering social media data such as the number of likes and shares helps you measure customer engagement. Some of the secondary data sources include newspapers, magazines, online published papers, and articles.

Data 52

Data Strategy Social Media Survey 52

Currency Alliance

DECEMBER 17, 2019

The best way to keep customers engaged is by delivering good value, a good experience, and trusting them to make wise, informed decisions. The loyalty relationship created the rationale for a customer to prefer a particular brand. REACH MORE CUSTOMERS. Engaging with 20% of your customers is no longer enough.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

CSM Magazine

JUNE 12, 2020

Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. For instance, an employee can be a stockholder; a supplier can be an employee or customer; and government officials can also be consumers.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

ProProfs Chat

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. Related Read: How to Establish The Ultimate Omni-Channel Customer Support System. #3:

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Bold360

NOVEMBER 21, 2016

Even if you aren’t yet experiencing it on the job, you certainly are as a consumer – as you’re a key driver behind this transformation. Your demands as a consumer for next-day delivery triggers even more complexity behind the scenes. So how does B2B integration come into play? In a big way. Hyatt Regency for the win!

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40