InMoment XI

MARCH 1, 2023

The new FCA Consumer Duty is intended to improve customer outcomes and promote better customer experiences in the financial industry in the United Kingdom (UK) by setting higher and clearer standards of consumer protection. What Is Consumer Duty? What Are the Details of the New FCA Consumer Duty?

Financial 260

Financial Consumers Customer Centricity Meeting 260

IntouchInsight

APRIL 19, 2022

Data driven decisions yield results. It’s why our suite of software and services are built around driving actionable insights from customer and operational data.

Consumers 292

Consumers Trends Software Data 292

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally?

Consumers 115

Consumers Report Multi-Channel Data 115

InMoment XI

APRIL 11, 2022

After a whirlwind of COVID-spurred digital transformation, rapid brand expansion, and supply chain woes, consumer expectations and their relationships with e-commerce brands have changed before our eyes. The key is to dive into your customer data. Tip #4: Collect All Pieces of Data Possible: Explicit + Implicit + Operational.

Tips 493

Tips Data Customer Experience Roadmap 493

InMoment XI

MAY 3, 2022

Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. And for insurance CX programs, customer data is a key source of information that can help insurance companies cultivate a growing trust with their consumers.

Insurance 493

Insurance Tips Data Return on Investment 493

IntouchInsight

OCTOBER 30, 2023

At the beginning of October, we released the 23rd Annual Drive-Thru Study — the premier benchmark report for operators across North America. This report measures the performance of leading quick-serve restaurant brands across key areas such as order accuracy, timeliness, and food quality.

Study 317

Study Consumers Report Measurement 317

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Now, each retailer is tasked with determining the impact of price hikes on its own target audience and how this change compares to general retail consumer trends.

Retail 208

Retail Feedback Trends Consumers 208

Customer Experience Update Submitted Articles

OCTOBER 12, 2022

If you think about it, data is a lot like food. Your enjoyment of it, and the value you assign to it, can be impacted by many factors – how well it has been sourced, the quality of the various elements, the care with which it is handled and prepared, the ultimate presentation to you and how it makes you feel after you’ve consumed it.

ROI 210

ROI Data Consumers 210

SAP Customer Experience

JULY 11, 2022

Most companies are collecting a large amount of data, but many likely don’t know why they are doing it or how they plan to use it. Consumer data can provide companies with incredibly valuable information, but this is only helpful if they know what to look for. Coming from customer.

Consumers 83

Consumers Data Customers Company 83

Experience Matters

JANUARY 21, 2020

In a previous post, I mentioned two reports from late last year that show the business value of CX, The ROI of CX and What Consumers Do After a Bad Experience. Since then, we’ve actually published a number of new research reports with an emphasis on industry-specific data. These reports are based on a survey of 10,000 U.S.

Industry 201

Industry Consumers Feedback Insurance 201

Blueshift

MARCH 29, 2024

In an era defined by digital disruption and evolving consumer expectations, credit unions are presented with a remarkable opportunity to redefine member engagement and excel in a rapidly changing, digital world. Let’s dive into 3 key takeaways:

Data 111

Data Banking Innovation Consumers 111

Magellan Solutions

APRIL 24, 2024

Accurate and efficient eCommerce data entry. Only accurate data can lead to happy customers and lost sales. Efficient eCommerce data entry is vital for online business success. Managing data entry in-house can be a headache, from errors to time-consuming tasks that distract you from growing your business.

Ecommerce 52

Ecommerce Sales Data Resources 52

Retently

MARCH 20, 2024

In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. What can the CATI survey do for your research? This article breaks down the workings of CATI, showing you why it might be the solution you’re seeking.

Survey 78

Survey Data Analysis Software 78

Beyond Philosophy

FEBRUARY 1, 2024

Next, double-digit inflation in all areas of consumer goods has wreaked havoc on consumer spending habits. New Tools Make it Easier to Stay Relevant Another mistake organizations make is they don’t spend enough time gathering data. It also provides a sense of how research is conducted and how to interpret data.

Consumers 78

Consumers Self Service Survey System 78

Brandwatch CX

FEBRUARY 7, 2024

Unlock the power of digital consumer insights. Learn how to find valuable data online, turn it into actionable insights, and transform your marketing approa

Consumers 52

Consumers Data Marketing How To 52

West Monroe

FEBRUARY 18, 2024

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth.

Consumers 52

Consumers Technology Strategy Banking 52

AWS Machine Learning

JUNE 23, 2022

Organizations moving towards a data-driven culture embrace the use of data and machine learning (ML) in decision-making. To make ML-based decisions from data, you need your data available, accessible, clean, and in the right format to train ML models. Amazon Redshift is a fast, fully managed cloud data warehouse.

Data 83

Data Analysis Banking Consumers 83

Forrester's Customer Insights

NOVEMBER 8, 2023

Hindsight Is 20/20 — Foresight Is Priceless How consumers spend, and on what, is of great interest to us; in that data lies kernels of insights that enable brands to shape their marketing strategies to maximize profitable growth and boost total shareholder return.

Consumers 54

Consumers Brands Strategy Data 54

2020 Research

JULY 4, 2023

Now, organizations must tap into valuable consumer data to stay ahead of the game. It’s because today’s consumers are more discerning than ever, demanding products and services that truly cater to their needs. However, not all data is the same, and you need a combination of the different types to succeed.

Data 97

Data Consumers Trends Resources 97

AWS Machine Learning

NOVEMBER 29, 2023

Data preparation is a crucial step in any machine learning (ML) workflow, yet it often involves tedious and time-consuming tasks. Amazon SageMaker Canvas now supports comprehensive data preparation capabilities powered by Amazon SageMaker Data Wrangler. Select the SageMaker Canvas dataset and choose Create a data flow.

Data 103

Data Analysis Training Financial 103

Support EXP

FEBRUARY 8, 2024

This data about what your customers are doing can be useful, but it does come up short in some significant areas where feedback directly from your customers – i.e., Voice-of-Your-Customer data – delivers. Why is including feedback FROM your customers better than relying only on data ABOUT your customers?

Data 52

Data Trends Competitive Advantage Financial 52

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. Key takeaways: Consumers are subjected to marketing fatigue across industries. This post highlights Optimove 2023 surveys of more than 2,000 consumers.

Consumers 64

Consumers Survey Brands Marketing 64

Merkle

FEBRUARY 16, 2022

To fuel the insights in this issue, we surveyed over 2,000 consumers, instead of marketers, to unpack the amount and extent of data consumers are willing to share. Merkle’s Customer Engagement Report is back for Q1 2022.

Consumers 105

Consumers Survey Report Connections 105

DemandJump

FEBRUARY 12, 2021

Consumer research is the process by which businesses track and analyze patterns of consumer behavior from the first clickthrough to the initial purchase.

Consumers 93

Consumers Report Communication Data 93

Optimove

JANUARY 27, 2023

The post Trust Tossup: Consumers Are Wary When Brands Ask For Data appeared first on Optimove. But people are suspicious of brands in general when it comes to privacy judging by The Optimove 2022 Trust Of Online Retailers Survey, a study released Thursday.

Consumers 52

Consumers Brands Data Advertising 52

Magellan Solutions

APRIL 17, 2024

Are you tired of wasting countless hours entering data into your CRM system? Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? The longer it takes to enter data, the longer it takes to follow up with leads.

CRM 52

CRM Sales Data Customer relationships 52

Zonka Feedback

NOVEMBER 8, 2023

In today's fast-paced, data-driven world, making business decisions based on gut feelings or guesswork can be compared to flying blind. Whether you're conducting market research, analyzing consumer behavior, or seeking to optimize your internal business operations, the fundamental bedrock of sound decision-making is rooted in data.

Data 59

Data Tools Consumers Marketing 59

Oracle

OCTOBER 15, 2018

Businesses now live in the age of “experience” Thanks to the digital revolution, so much of a brand’s bottom line now depends on customer experience because consumers have more access to information (and therefore more access to alternatives) than they’ve ever had before. Step 1: Set up a cross-functional data team.

Data 190

Data Analytics Touchpoint Consumers 190

SurveySparrow

JULY 31, 2023

Did you know that advances in artificial intelligence are changing the way brands gather and activate consumer insights? AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. Reports back this up. The best part? Let’s look at the process: 1.

Consumers 52

Consumers Marketing Social Media Analysis 52

Forrester's Customer Insights

MAY 3, 2023

I’ve seen an alarming number of posts on LinkedIn and Mastodon reminding people not to input company and consumer data into ChatGPT. It’s an important reminder but one that also highlights the need for this blog post: There’s no way of knowing what happens to that data. DO NOT PUT IT INTO A GENERATIVE AI […]

Consumers 26

Consumers Data Company 26

Kustomer

MARCH 24, 2022

These channel predictions from CX professionals are reflected in consumer survey data as well. According to recent consumer research by Kustomer, younger generations continue to veer away from phone as the top method of communication with brands , towards digital-first channels like text, live chat and social messaging.

Self Service 116

Self Service Consumers Chatbots Social Media 116

Thunderhead

JULY 17, 2018

Consumer Data Protection is seeing the beginning of a global domino effect which started in May in the EU, and has now travelled to California, USA. The California Consumer Privacy Act has just become law in the US State of California. There are differences – and some would argue the new Californian law doesn’t go far enough.

Consumers 40

Consumers Data Travel Customer relationships 40