Experience Investigators by 360Connext

JUNE 22, 2015

Social media as a customer service channel is now a given. 67% of consumers have used a company’s social media site for servicing, according to J.D. Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them.

Social Media 110

Social Media Engagement Video Innovation 110

Russel Lolacher

MARCH 29, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. And certainly not meet the growing expectations the public has for digital engagement.

Social Media 98

Social Media How To Resources Leadership 98

InMoment XI

MARCH 25, 2024

By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace. The key is to connect customer experience data from every touchpoint and channel for a complete view of the customer journey.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

Comm100

MARCH 20, 2024

Through this medium, they can engage with citizens in real-time, provide 24/7 assistance, and disseminate accurate and accessible information. The rapid spread of misinformation through social media and other digital platforms has further eroded trust in government, making it difficult for citizens to discern truth from falsehood.

Government 188

Government Communication Self Service Chatbots 188

Russel Lolacher

JANUARY 5, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. And certainly not meet the growing expectations the public has for digital engagement.

Social Media 98

Social Media How To Leadership Culture 98

NICE inContact

AUGUST 27, 2019

Customer experience is the name of the game today, with more brands competing based on customer experience (CX) as a key differentiator than price or product innovation. So, the importance of engaging customers and connecting with them emotionally can’t be overstated. 1) Be personal. 1) Be personal. 2) Be responsive.

Connections 149

Connections Tips Social Media Multi-Channel 149

InMoment XI

MARCH 6, 2024

While brands may be able to capture the interest of their audience with low prices, catchy slogans and marketing visuals, compelling sales pitches, or savvy social media campaigns, the ultimate differentiator is superior customer experience. “We We see our customers as invited guests to a party, and we are the hosts.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

InMoment XI

FEBRUARY 9, 2024

It’s driven, in part, by product innovation. Integrated CX platforms, powered by AI, pull customer signals from various sources, such as purchase history, past engagements, surveys, ratings and reviews, and social media interactions. The automotive industry is in the midst of a huge transformation. Consumers expect this.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Essentially, the physical store isn’t just a place to buy products; it’s a venue where customers can engage with the brand in a meaningful way.

Retail 78

Retail Engagement Strategy Customer Experience 78

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Studies have shown that companies that engage with customer feedback can see up to a 5-10% increase in customer retention rates.

Hospitality 260

Hospitality Call Center Retail NPS 260

NetBase

NOVEMBER 19, 2018

When you look at what social media has become, it’s amazing to think less than ten years ago we were merely on the brink of its potential. Social media, and the ways we analyze and use it, continues to grow rapidly, and that won’t change in the coming year. Social Media’s Favorite #Foodporn for Thanksgiving.

Social Media 83

Social Media Marketing Conference Analytics 83

InMoment XI

NOVEMBER 20, 2023

It involves harnessing advanced technology, specifically artificial intelligence and machine learning, to enhance the way businesses connect with their customers. Satisfied customers are more likely to remain loyal and continue their engagement with the brand. AI in CX stands for artificial intelligence in customer experience.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

Experience Investigators by 360Connext

DECEMBER 3, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Innovation 232

Innovation Customer Service Social Media Consulting 232

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events.

Marketing 111

Marketing Social Media Advertising Tips 111

Customer Bliss

AUGUST 29, 2017

Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with their customers — by extending their own products and services. Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. Episode Overview. About Rhonda.

Connections 178

Connections Customer Experience Net Promoter Score B2B 178

SurveySensum

JANUARY 12, 2024

And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms. Businesses that are adept at reading emotions in customer feedback frequently go beyond solving technical issues and establish a personal connection with their clients.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52

TechSee

OCTOBER 9, 2018

According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media. connected devices and use 3.3 each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

C3Centricity

JUNE 8, 2020

While I agree with the importance of relationships, I believe that what we should be talking about is engagement. Brands that have a high following and loyalty, have found a way to consistently engage their fans and keep them coming back. Brand #Marketing #Engagement Click To Tweet. Build Relationships with Strangers.

Hospitality 268

Hospitality Customer Centricity Hotels How To 268

Beyond Philosophy

FEBRUARY 20, 2020

We recently learned about the inventor of the hashtag Chris Messina’s concept of Conversational Commerce and how it has changed the way brands interact with their customer on social media platforms. You can embody what your company is about with your responses on social media platforms. What are our big goals?”

Meeting 163

Meeting Innovation Social Media Chatbots 163

C Space

DECEMBER 2, 2021

Driving Innovation. Our goal is to strengthen the long-term emotional connection to our brands by creating a holistic luxury experience across all touchpoints of the customer journey.”. It is absolutely crucial to show innovative strength in the context of ongoing digitalization across all areas.

Innovation 52

Innovation Automotive Fashion Social Media 52

Second to None

JUNE 7, 2018

Social media can serve as a foundational tool to establishing your organization’s online reputation, because it is a direct form of communication with your consumers. The second interaction on social media that can impact your brand perception is with new consumers.

Social Media 59

Social Media Voice of Customer Brands Advertising 59

NetBase

MARCH 10, 2020

Trends wechseln, Technologien werden fortschrittlicher und dementsprechend werden auch Social-Analytics- und Social-Media-Management-Tools zunehmend leistungsstärker. Was sind die besten Social-Media-Tools, die Sie 2020 auf dem Schirm haben sollten? SOCIAL-ANALYTICS-TOOLS ENTWICKELN SICH MIT DEN KUNDEN WEITER.

Social Media 52

Social Media Tools Analytics ROI 52

Comm100

MARCH 9, 2022

Credit union member engagement is fundamental, and it’s not hard to see why. Engaged members spend 22% more than non-engaged members. Moreover, 43% of members don’t renew because of a lack of engagement with their credit union. Personalize support with an omnichannel engagement platform.

Strategy 177

Strategy Omni-Channel e-support Financial 177

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. A frequent speaker and writer on engagement. . How to look at onboarding for building connection.

Culture 98

Culture Connections Leadership Communication 98

Experience Investigators by 360Connext

FEBRUARY 23, 2015

Customers have a new voice in innovation. I had an opportunity to interview James Bell, Head of Consumer Affairs for General Motors , about how they gather feedback and use it to create new innovations. It’s encouraging to see such innovation and consideration for customers from such an established and important industry.

Innovation 110

Innovation Consumers Social Media Feedback 110

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. It makes the experience fun, engaging, and, most importantly, rewarding.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Experience Investigators by 360Connext

FEBRUARY 18, 2015

We’ll have more to share from this later this week, but for now, we wanted to share an observation about innovation. Is innovation so forward-looking you can’t rely on customer feedback? Or should customer feedback be what drives everything, including innovation? Let us know in the comments below!

Innovation 110

Innovation Feedback Automotive Social Media 110

CSM Magazine

APRIL 25, 2024

With the advent of digital technology and social media, customer expectations are higher than ever. Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Businesses must navigate these waters carefully to build a loyal customer base.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Lithium

DECEMBER 21, 2020

But there’s one thing that never changes, and we’ve seen it reinforced time and time again over the course of this year: the fundamental need for human connection. We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Learn more here. Events experiences.

Innovation 52

Innovation Social Media Analytics Brands 52

Lithium

NOVEMBER 10, 2020

But there’s one thing that never changes, and we’ve seen it reinforced time and time again over the course of this year: the fundamental need for human connection. We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Learn more here. Events experiences.

Innovation 52

Innovation Social Media Analytics Brands 52

Comm100

NOVEMBER 8, 2023

This perspective shift has been catalyzed by innovations like chatbots and AI-assisted live chat. This in turn encourages greater, more regular engagement and spend. This in turn encourages greater, more regular engagement and spend.

Multi-Channel 130

Multi-Channel Omni-Channel How To Chatbots 130

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Right now, Khoros customers can leverage the platform to deliver a fully connected customer journey.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Uniphore

JUNE 22, 2021

You listen to your customers on social media. They have made your call center a glass house on social media. 53% of contact center leaders , despite having invested in knowledge management, workforce engagement management, and other usual suspects, find it harder to train and onboard agents effectively. . #2

Call Center 219

Call Center Self Service Social Media Contact Center 219

CSM Magazine

APRIL 23, 2024

Diving into Business Social Networks Conversely, business social networks focus on encouraging collaboration and teamwork among staff members. These platforms draw inspiration from social media platforms while incorporating privacy settings suitable for corporate settings.

Social Media 52

Social Media Innovation Communication Resources 52

Lithium

DECEMBER 28, 2020

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. Make connections. While video chats are great, we are thrilled to get to talk in person.

Engagement 52

Engagement Case Study Social Media Hotels 52