NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Lumoa

AUGUST 25, 2020

Do they connect with what you stand for or do they just see you as one service provider among many? They strike at the heart of the concept of customer engagement, that oft-used buzzword you’ll find referenced across the internet. But what is customer engagement? What Is Customer Engagement?

Customer Engagement 208

Customer Engagement Engagement How To Social Media 208

2020 Research

APRIL 8, 2024

Providing channels for open dialogue is crucial for organizations looking to connect with Gen C authentically. Looking to connect with a Gen C audience? Opportunities abound for both existing and new brands to engage Gen C in the development of these elements. Respectful discourse isn’t just desired; it’s demanded.

Connections 52

Connections Brands Fashion Entertainment 52

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. When employees are engaged and motivated, they are more likely to deliver exceptional customer service.

Employee Engagement 136

Employee Engagement Engagement Strategy Effort Score 136

InMoment XI

MARCH 7, 2023

The team knew engagement was dropping—and with membership retention as a key metric for the business, this was an important challenge to tackle. NPS, CSAT, and sentiment measures were set and with verbatims on top, understanding the WHY behind engagement drop became easier. As a marketer, you can’t build these alone.

Customer Journeys 260

Customer Journeys Engagement Customer Centricity Metrics 260

Upstream Works

MAY 4, 2021

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. We bring Amazon Connect voice and digital channels like email, chat, messaging, co-browse, and bots to one unified desktop. Connect multiple business and contact center applications, CRMs and data directly to the agent desktop.

Connections 78

Connections Engagement Contact Center Resources 78

Customer Bliss

MARCH 5, 2019

Emotional understanding of customer experiences is often what leads these companies to their most innovative practices. So, practice emotion-driven innovation. Make-Mom-Proud companies strive for innovations starting with the emotions customers are having. Implement emotion-driven innovation! It sets them apart as people.

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

InMoment XI

FEBRUARY 16, 2024

In this blog post, we delve into the first pillar – Strongest Signals – and explore how InMoment’s Integrated CX leverages AI and expert services to collect and connect experience data from every touchpoint in the multi-channel customer journey, forming the foundation of a holistic understanding of customer experiences.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

Optimove

MARCH 20, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: On March 20, at Optimove Connect, Pini Yakuel, CEO, introduced the position-less marketer. The post The Position-less Marketer Introduced by Pini Yakuel at Optimove Connect appeared first on Optimove.

Connections 52

Connections Marketing Multi-Channel Sports 52

Experience Investigators by 360Connext

MARCH 5, 2024

But don’t just take my word for it: Engaged employees are proven to create better customer experiences. They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. It’s a healthy cycle that inspires innovation. Prioritize employee feedback.

Employee Experience 260

Employee Experience Customer Journeys Customer Experience Net Promoter Score 260

Avaya

MAY 8, 2019

In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations. Consumers expect to engage wherever, whenever, and however they prefer,” said Michael Dean, CTO. Consumers expect to engage wherever, whenever, and however they prefer,” said Michael Dean, CTO.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Essentially, the physical store isn’t just a place to buy products; it’s a venue where customers can engage with the brand in a meaningful way.

Retail 78

Retail Engagement Strategy Customer Experience 78

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? By improving knowledge flows and sharing among enterprise communities to speed decision making, innovation, and success, we can approach the future boldly and positively.”.

Connections 93

Connections Conference Innovation Customer Engagement 93

Lithium

JUNE 27, 2023

Teaming up with our trusted partners, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities.

Innovation 52

Innovation Roadmap Resources Connections 52

Comm100

MAY 23, 2022

Today’s Gen Z students have grown up during a time of incredible innovation in CX. To cater to these expectations, digital student engagement is essential. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Higher operating costs.

Engagement 130

Engagement Chatbots Transportation Comparison 130

Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more!

Conference 59

Conference Innovation Connections Customer Engagement 59

Experience Investigators by 360Connext

OCTOBER 24, 2023

The discussion in this episode delves into these innovative strategies, exploring how they’re changing the way customers shop. We bring you the intriguing story of VOTO, a company that’s doing just that by combining customer engagement with a social cause.

Retail 270

Retail Connections Innovation Loyalty 270

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 80

Conference Analytics Connections Tips 80

NICE inContact

AUGUST 27, 2019

Customer experience is the name of the game today, with more brands competing based on customer experience (CX) as a key differentiator than price or product innovation. So, the importance of engaging customers and connecting with them emotionally can’t be overstated. 1) Be personal. 1) Be personal. 9) Be funny.

Connections 149

Connections Tips Social Media Multi-Channel 149

SurveySensum

FEBRUARY 21, 2024

While AI offers unparalleled efficiency and scalability in handling customer inquiries and providing support, there’s a critical aspect that often gets overlooked— the human connection. For instance, a virtual assistant with a witty sense of humor or a compassionate tone can create a more engaging and memorable interaction.

Connections 52

Connections Strategy e-support Chatbots 52

CSM Magazine

FEBRUARY 15, 2024

In the world of digital communication, music sensation Taylor Swift has carved a unique and dynamic path to engage her fans. million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions.

Engagement 52

Engagement Entertainment Video Analytics 52

Customer Bliss

JUNE 22, 2017

I want to bring up an interesting example of customer experience innovation that has been discussed (but not directly) in recent weeks. BTW, the overall idea of “customer experience innovation” is obviously very far-reaching, and numerous books have been written on it. Customer experience innovation and Cannes Lions 2017.

Innovation 237

Innovation Customer Experience How To Advertising 237

Storyminers

JUNE 2, 2015

Eye-popping innovation for top-notch service Ebay’s new retail store (an effort with the until now on-line only Rebecca Minkoff store) didn’t just make me turn my head, it made me look twice. The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Mike Wittenstein.

Innovation 100

Innovation Connections Consumers Retail 100

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Design of Work Experience and is a luminary in organizational excellence.

Culture 52

Culture Connections Contact Center Leadership 52

Totango

APRIL 6, 2023

That’s why we’re continually making improvements to our Composable Customer Success platform to provide greater visibility to cross-functional teams, automate CS tasks and processes, and connect with other key systems in the enterprise tech stack to better track the business value of CS.

Innovation 85

Innovation Video CRM Customer Success 85

One Millimeter Mindset

SEPTEMBER 15, 2021

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. However, confidence in your professional role fuels professional growth and innovation. Here’s why.

Connections 95

Connections Innovation Leadership Meeting 95

CSM Magazine

DECEMBER 22, 2023

Gamification adds an element of fun to regular billboards, such as turning it into a game to engage the public. Experiential marketing campaigns allow consumers to engage in a branded experience like sampling products or using interactive displays.

Connections 52

Connections Strategy Marketing Gamification 52

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. A frequent speaker and writer on engagement. . How to look at onboarding for building connection.

Culture 98

Culture Connections Leadership Communication 98

CSM Magazine

OCTOBER 24, 2023

Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimisation (WFO), elevating customer experience (CX), and enhancing employee engagement within their organisations. Peckham fostered inclusivity through job training and leveraged Calabrio WFM to track assistance metrics.

Connections 52

Connections Contact Center Analytics Innovation 52

Customer Bliss

AUGUST 29, 2017

Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with their customers — by extending their own products and services. Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. Episode Overview. About Rhonda.

Connections 178

Connections Customer Experience Net Promoter Score B2B 178

Lithium

OCTOBER 14, 2021

No matter where you are right now, the seasons are changing — And your award-winning customer engagement platform is no different. As part of this year's Autumn Innovation Release, we're focused on empowering digital frontline workers to deliver better customer experiences easily and securely. Zoom integration in Community events.

Innovation 52

Innovation Engagement Self Service Chatbots 52

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

Experience Investigators by 360Connext

DECEMBER 3, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Innovation 232

Innovation Customer Service Social Media Consulting 232

Russel Lolacher

APRIL 20, 2021

Internal podcasts are a great tool for communications and to engage your employees. It’s often thought of as just an “innovative” way of doing that’s already being done – newsletters, emails, websites, etc but hey… now with audio! Ways to Better Engage Your Employees.

Engagement 122

Engagement Culture Entertainment Communication 122

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 52

Conference Analytics Connections Tips 52