Feedbackly

APRIL 18, 2024

Employee experience (EX) is how employees regard and feel about the company they work for, and it encapsulates all their interactions with their company, starting from the beginning. A positive employee experience is when employees feel valued, respected, and happy.

Employee Experience 52

Employee Experience Customer Experience Financial Case Study 52

CSM Magazine

MAY 7, 2024

It’s a personal and delightful way to create connections across the miles. Virtual team building—whether through Zoom or other platforms—serves as a bridge, connecting team members across geographies. Small groups can engage in online escape rooms or virtual games, promoting camaraderie and synchrony in pursuit of a common goal.

Exercises 52

Exercises Engagement Culture Groups 52

Michelli Experience

MAY 18, 2016

Most leaders and frontline workers are trying to determine what it takes to engage Millenials (the group born somewhere between 1980 and 1996). We are all seemingly looking to connect with and retain millennial employees, co-workers, and customers. Employee engagement and loyalty will become an even greater business advantage.

Competitive Advantage 113

Competitive Advantage How To Employee Engagement Study 113

Qualtrics

DECEMBER 6, 2018

HCI Employee Engagement Conference. Who should go: HR leaders who focus on employee engagement and retention. This includes the CHRO, director, or VP of employee engagement, HR, or talent management. The theme of the 2019 conference is Connect. Date: July 29-31, 2019. Location: Denver, CO.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. You can attend sessions and workshops where you will learn more about the importance of machine learning and AI in CX.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

delighted

OCTOBER 17, 2023

The importance of employee surveys Employee surveys are one of the most effective ways to understand how employees think, act, and feel in your organization. Sending employee surveys is also essential to: Improving business growth. Check out our guide to employee satisfaction survey questions.

Survey 77

Survey Tips How To Net Promoter Score 77

ShepHyken

APRIL 25, 2023

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Insurance 104

Insurance Customer Service Training Meeting Leadership 104

Experience Investigators by 360Connext

NOVEMBER 12, 2014

When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. Not everything has to hit the mark exactly, but if the experience you deliver to customers is lacking any identity, you might as well pack it up. They were confident in telling me what they weren’t.

Brands 259

Brands Hotels Consulting Loyalty Programs 259

Customers That Stick

OCTOBER 2, 2014

Kate Nasser, The People Skills Coach™ , is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms how people think, act, and interact. To engage Kate Nasser’s keynotes, workshops, and coaching, visit her blog.

Customer Service Training 152

Customer Service Training Government Training Employee Engagement 152

Michel Falcon Experience

JANUARY 10, 2019

Before we get into the 5 Customer Service Skills, make sure to connect with me on LinkedIn and let me know which Customer Service Skill you like the most – I’d be happy to answer any further questions you may have after reading the article! Employees engaging in off-topic conversations. I bet it does!

Training 151

Training Customer Service How To Employee Engagement 151

Michel Falcon Experience

JANUARY 3, 2020

Continuously provide superior customer service skills education/workshops to ALL employees. In thinking about the year to come, I’ve identified three customer service skills that I believe your employees can learn from. Are you interested in improving your company culture, employee engagement, and customer experience?

Customer Service 99

Customer Service Strategy Culture Call Center 99

Experience Investigators by 360Connext

JUNE 23, 2020

7 Ways to Turn Customer and Employee Empathy into Action. An organization I worked with had “active listening” as a desired competency for employees. This meant that when employees engaged with one another, they were empowered to positively reinforce active listening behaviors. To… Click To Tweet.

Exercises 214

Exercises Culture Employee Engagement Customers 214

Russel Lolacher

NOVEMBER 7, 2022

A few reasons why she is awesome – she is on a mission to stop workplace hurt as the founder, Chief Strategist and Transformation Artist for the McLaughlin Method which focuses on leadership coaching, workshop facilitation and employee engagement consultation. Connect with, and learn more about, Katie on her platforms: .

Employee Engagement 52

Employee Engagement Leadership Employee Experience Exercises 52

Experience Investigators by 360Connext

APRIL 21, 2020

It’s about employee experience, ensuring your employees feel connected to the mission and empowered to deliver the best possible experience. Employees want to deliver a great experience, and you want to provide them the resources and best practices to do so. Happier employees provide better customer experiences!

Course 143

Course Training Feedback Connections 143

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. You can attend sessions and workshops where you will learn more about the importance of machine learning and AI in CX.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Playvox

MARCH 21, 2024

Let’s take a deeper look at the factors that influence employee engagement and morale. By understanding the intricate connection between agent morale and customer experience, contact center managers can implement a holistic approach to improve agent engagement, motivation, and job satisfaction.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. What can we do to help our employees understand their connection to the customer? The best leaders are part of the best teams.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Totango

DECEMBER 23, 2021

So, if you begin to notice an uptick in your company’s turnover rate, it’s important to investigate whether or not your employees are dealing with burnout before it becomes a bigger problem. Poor Employee Engagement. Are your employees motivated to work hard?

Customer Success 99

Customer Success Financial Exercises Customers 99

Beyond Philosophy

JULY 17, 2017

Some companies get it and they’re creating an emotional connection that brings them loyal fans. To explain why, I’ll use comments about customer experience that the presidents of Royal Caribbean Cruises and Build-A-Bear Workshop and the former CEO of Sprint offered in a recent roundtable discussion. But many others look to technology.

Technology 132

Technology Touchpoint Case Study Consulting 132

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Schedule a Touchpoint Discovery Workshop or let our Customer Experience Investigation™ team micromap the journey. Consulting Speaking Workshops/Training Webinar Work with us Guest blogging Other Your Message *. Need help uncovering the broken parts of your SaaS experience? Company What can we help you with?

Customer Journeys 110

Customer Journeys Software Consulting Hotels 110

Experience Investigators by 360Connext

MARCH 24, 2015

Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping. It’s critical to think like a human and understand the human connection as part of the customer experience! There are ways to do this without risking anything. Data can’t always tell you what’s in store.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Experience Investigators by 360Connext

NOVEMBER 26, 2019

But many of the businesses who partner with me via speaking, workshops or consulting are already operating at 110% capacity. Employees get burned out on constant complaints or commands from leadership. ” And it’s no walk in the park for enterprise-level companies I work with. Do this more often!

Customer Focused 208

Customer Focused Customer Centricity Call Center Communication 208

Russel Lolacher

JANUARY 12, 2021

” These are passionate phrases I’ve heard repeatedly when it comes to employee engagement and change management, in a perceived effort to improve an organization by fostering collaboration and understanding through HULK SMASH language. How do you reduce silos and better connect your organization?

Employee Engagement 59

Employee Engagement Culture Innovation Communication 59

TechSee

JUNE 4, 2019

The survey further highlights that improving employee engagement and empowerment is the number one priority for contacts centers in 2019, while increasing the focus on coaching and development emerged as another top priority in the Workload/Performance category. Get in the game. Make the workplace fun again.

Call Center 117

Call Center Training Technology Gamification 117

Customer Bliss

DECEMBER 13, 2016

Connect the work to profitability and revenue growth rate. Established correlations between employee engagement and financial prospertity. Cross-functionally workshopped the actions. So you need some alignment at the top of a company. Here’s how Dayton approached that: Build the case for change.

Customer Experience 0

Customer Experience Customer Success Customer Journeys Financial 0

Experience Investigators by 360Connext

MAY 19, 2015

I attended a workshop from a large organization well known for journey mapping. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Journeys 110

Customer Journeys Social Media Exercises Software 110

Russel Lolacher

JANUARY 23, 2023

Russel Lolacher I’m so curious connection is such a… man, it is such a necessity in organizations, that human element. But before we get into any of that, let’s connect back to your past a bit and ask the question I asked all my guests, which is what’s your best or worst employee experience?

Connections 52

Connections Leadership Culture Groups 52

SurveySparrow

FEBRUARY 21, 2022

Employee wellbeing basically means measuring your employee’s health. It signifies the sustainability of employee engagement and shows whether they will maintain that over a certain period. Employee wellbeing programs can be anything or of any type, some of which are: Collaborative meetings. Signup for Free.

Employee Engagement 52

Employee Engagement Culture Survey Leadership 52

SurveySensum

MARCH 5, 2024

Here are some more reasons behind the importance of employee feedback: Enhances Communication: Providing a platform for employee feedback fosters an environment of open and transparent communication within the team. It’s like opening the windows to let in fresh air – ideas flow more freely, and everyone feels more connected.

Culture 52

Culture Feedback Survey Employee Engagement 52

Michel Falcon Experience

MARCH 10, 2019

Once Riley graduates I will personally take ownership, exhaust energy and connect him with people in my network who will interview him and hopefully hire him. RELATED : 3 Employee Engagement Training Strategies (video) . Our employees have intimate conversations with us, their leaders, on a daily basis.

Tips 112

Tips Management Culture Meeting 112

Russel Lolacher

JANUARY 16, 2023

Connect with, and learn more about, Esther on her platforms: . And that identity creates an emotional connection to power that actually centers dominion. Narrative provides connection, emotional justice is all about connection, because good relationships are about connection, not information.

Roadmap 98

Roadmap Culture Policies Connections 98

Experience Investigators by 360Connext

MARCH 12, 2018

Book A Customer Journey Mapping Workshop Train your leaders to bring the power of holistic journey mapping to their teams. Help them connect with one another across your organization with structured or unstructured communication channels. You know the ones who “get it” before they have the training. Lead by example.

Customer Centricity 137

Customer Centricity Customer Journeys Culture Training 137

SurveySparrow

AUGUST 14, 2023

By putting the customer at the center of every decision, businesses can foster meaningful connections and nurture customer loyalty. Employee Engagement : Behind every magical experience are passionate performers. Happy employees create happy customers. What Makes a Good Customer Experience Management Framework?

Customer Journeys 52

Customer Journeys Strategy Customer Experience Customer Centricity 52

ECXO

MAY 29, 2024

Increased Employee Engagement and Morale: Working in cross-functional teams can be a highly rewarding experience for employees. Here are some more details on how this can be achieved: Personalization: Personalization is a key strategy for businesses to connect with their customers on a deeper level.

Innovation 52

Innovation Culture e-support Feedback 52

Russel Lolacher

FEBRUARY 1, 2021

The audience is paramount when crafting the presentation and the intent is to connect with them around an idea. Presentations are a medium for understanding and connection, not a checked box. I once did a workshop 26 times, in six weeks. By the end of it, the workshop was a well-oiled machine. What do I want them to feel?

Report 81

Report How To Engagement Tips 81

ProProfs Chat

JUNE 22, 2018

And there is plenty of evidence that “ happy employees create happy customers who create happy investors. Decades of research confirm customer loyalty comes from high customer satisfaction , which correlates strongly with high levels of employee engagement. And highly engaged employees are an outcome of effective leadership! .

Customer Experience 108

Customer Experience Customer Service How To Leadership 108

Michel Falcon Experience

APRIL 7, 2020

By having this as a strong part of their customer experience, SweetGreen is able to have a direct connection with their customers to understand their behaviours and purchasing patterns. Knowing this, I’ve been sharing my three customer personality type methodology with my companies and when I’m keynote speaking or hosting workshops.

Customer Experience 88

Customer Experience Customer Service How To Net Promoter Score 88