Centercode

FEBRUARY 27, 2020

In connection to this, half also reported challenges when it comes to tester communication. The post Engagement Workshop: Identifying Tester Communication Problems appeared first on Centercode. Maintaining tester engagement is one of the most persistent challenges facing today’s Customer Validation (CV) professionals.

Communication 64

Communication Engagement Customer Journeys eBook 64

AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. The contact center is powered by Amazon Connect, and Max, the virtual agent, is powered by Amazon Lex and the AWS QnABot solution.

Self Service 82

Self Service Virtual Agent Connections Contact Center 82

One Millimeter Mindset

JANUARY 28, 2020

My question to him: “Do you tell connect the dot stories?” If the only action decision makers take is no action at all, then your stories fall short of connecting the dots for them. Alternatively, when your stories take the long-view, and connect the dots, you create a dialogue with business decision makers.

Connections 90

Connections Analytics Meeting Communication 90

Centercode

APRIL 29, 2020

Advertise your project community whenever and wherever you connect with your customers. The post Engagement Workshop: 4 Phases of Increasing Tester Participation appeared first on Centercode. What’s your goal? Attracting qualified test applicants. Your Strategy. Define your test objectives and tester selection criteria.

Engagement 64

Engagement Travel Customer Journeys Feedback 64

Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

Connections 80

Connections Conference Healthcare Groups 80

Optimove

DECEMBER 5, 2019

The event: PostFunnel Summit (formerly known as Optimove Connect). During the very successful first day (of two), 11 Optimove experts and one innovative partner gave six especially-actionable workshops. Lucky, you can find it all here in one workshop. You’ll find them all in this workshop. The place: Tel Aviv.

CRM 52

CRM Case Study Loyalty Marketing 52

ShepHyken

OCTOBER 3, 2023

Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service Training 150

Customer Service Training Training Customers Customer Service 150

Up Your Service

FEBRUARY 5, 2020

What if we took your passion for developing and Certifying Coaches all over the world and connected it with our expertise in certifying Uplifting Service leaders ? What if we took your love of presentation and interaction and questions and answers and we connected it with my passion for sharing best practice and next practice.

Leadership 52

Leadership eBook Culture Connections 52

ShepHyken

APRIL 9, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service Training 139

Customer Service Training Customers Customer Service Study 139

ShepHyken

FEBRUARY 13, 2024

The point is that functionality and customer experience are not mutually exclusive but are, in fact, very connected. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 136

Customer Experience Transportation Hotels Airlines 136

Optimove

DECEMBER 27, 2018

Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. Among the great feedback we received rose the repeat question – when are you going to upload the videos from your workshops to your site? Click here for the full conference recap.

Conference 40

Conference CRM Consulting Tips 40

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Develop a story connection strategy to engage and connect employees and clients to the stories you tell. Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. Image source: Getty Images.

Connections 66

Connections Strategy Engagement Conference 66

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. ROI Connection. Outline of Topics Covered: Growing community membership and participation.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. ROI Connection. Outline of Topics Covered: Growing community membership and participation.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. ROI Connection. Outline of Topics Covered: Growing community membership and participation.

Social Media 40

Social Media Case Study ROI Course 40

ShepHyken

MARCH 12, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Advertising 148

Advertising Customer Service Training Interaction Customer Experience 148

PK

SEPTEMBER 27, 2018

MarTech Conference is designed to help you discover, learn, and connect with others passionate about the challenges of modern marketing. If you’re attending MarTech Conference and you’d like to connect with Kirk , send us an email or feel free to reach out on Linkedin.

Case Study 40

Case Study Conference Study Consulting 40

ShepHyken

NOVEMBER 14, 2023

This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Fulfillment: At the tip of the pyramid model is fulfillment.

Insurance 146

Insurance Employee Experience Culture Customer Service Training 146

Heart of the Customer

SEPTEMBER 1, 2023

This season brings a host of exciting events tailored to enhance your professional growth and industry connections. With top-notch speakers, workshops, and cutting-edge insights, these conferences offer invaluable learning experiences. Looking to elevate your business networking and opportunities this fall?

Conference 78

Conference B2B Industry Trends 78

ShepHyken

DECEMBER 26, 2023

Get customers to feel connected to you because they know you care. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Be more engaged – Your customers want to feel that you’re focusing on them.

Customer Service 155

Customer Service Tips Guidelines Policies 155

Gainsight

JUNE 3, 2021

Customer Onboarding Workshop by Rocketlane. While this feature may seem a little intimidating, see it as a chance to perhaps connect with your future boss. Like at our in-person conferences, we wanted to make sure that our attendees had the same opportunity to connect and meet together. Chairside Yoga with Danielle Allwood.

Connections 52

Connections Conference Meeting Tips 52

ShepHyken

FEBRUARY 20, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Metrics 150

Metrics Customer Service Measurement Customer Service Training 150

ShepHyken

MARCH 5, 2024

A company that doesn’t showcase its “personality” may be missing an opportunity to create a personal connection. If you want to see this in action, go visit a Trader Joe’s grocery store and ask several of the crew members – their term for employees – some questions. Connect with Shep on LinkedIn.

Customer Experience 80

Customer Experience Entertainment Customer Service Training Connections 80

ShepHyken

JANUARY 16, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 140

Customer Service Customer Centricity Customer Service Training Survey 140

ShepHyken

DECEMBER 6, 2023

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service Training 146

Customer Service Training Customers Interaction Customer Service 146

ShepHyken

FEBRUARY 27, 2024

After the show, we heard from John Hughes , who is connected with me on LinkedIn. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. The general consensus was that shorter was better.

Survey 87

Survey Customer Satisfaction Customer Service Training Customers 87

AWS Machine Learning

JANUARY 13, 2023

Parsons Corporation (NYSE:PSN) is a leading disruptive technology company in critical infrastructure, national defense, space, intelligence, and security markets providing solutions across the globe to help make the world safer, healthier, and more connected. The education initiative in partnership with AWS was comprised of four phases.

Transportation 90

Transportation Leadership Training Innovation 90

ShepHyken

OCTOBER 10, 2023

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Culture 146

Culture Customer Service Training Employee Experience Course 146

ShepHyken

MARCH 26, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Entertainment 84

Entertainment Sports Customer Service Training Training 84

Centercode

FEBRUARY 27, 2020

In connection to this, half also reported challenges when it comes to tester communication. Maintaining tester engagement is one of the most persistent challenges facing today’s Customer Validation (CV) professionals. More than half of professionals are having issues securing useful feedback.

Communication 52

Communication Engagement Report Feedback 52

ShepHyken

OCTOBER 17, 2023

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service Training 141

Customer Service Training Customer Service Interaction Customer relationships 141

Calabrio

JUNE 29, 2020

It was a priority to ensure employees were able to continue doing their jobs, but more importantly, to help them still feel connected as human beings. . More than ever we need to operate as a truly connected, global company. In a matter of days, we set up webinars on?

e-support 264

e-support Culture Innovation Employee Engagement 264

ShepHyken

OCTOBER 31, 2023

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Airlines 132

Airlines Customer Service Training Marketing Customer Service 132

ShepHyken

SEPTEMBER 12, 2023

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service Training 143

Customer Service Training Customer Service Training Customer Experience 143

Experience Investigators by 360Connext

DECEMBER 15, 2023

Connect the employee experience to the customer experience in big ways. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. See how fun it is to connect the CX dots? Share what is next as you improve the journey!

Communication 304

Communication Tips Customer Journeys Customer Experience 304

ShepHyken

NOVEMBER 7, 2023

When they align with what’s meaningful to your customers, you potentially create a stronger connection. Emotional Connection: This is where loyalty is created. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Policies 94

Policies Meeting Customer Service Training Customers 94

ShepHyken

APRIL 22, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 76

Customer Service Self Service Tips Contact Center 76