GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. What makes a feedback form work? Make intentional questions.

Feedback 199

Feedback Survey Conference Airlines 199

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. The long corridors at the Wynn, Medallia's conference venue There were more people than I expected. First, it’s hard not to compare two events.

Conference 62

Conference NPS Hotels Self Service 62

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. You can do this by presenting your event survey questions in three stages : Before the event (Pre-event surveys).

Survey 207

Survey Transportation Conference Hotels 207

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

Lumoa

JANUARY 2, 2023

Using tNPS to improve your Customer Experience Types of transactional NPS (tNPS) surveys What are some factors that influence transactional NPS (tNPS)? It’s a collection and the result of gathered data and feedback about an individual’s experience with a business or service. How to calculate transactional NPS (tNPS)?

Net Promoter Score 208

Net Promoter Score NPS Effort Score Survey 208

delighted

JUNE 7, 2019

Digital survey distribution methods (think email, SMS text, chat link URL, and web intercept surveys) get great response rates and high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while the experience is still fresh. With QR code surveys, it’s easier than ever to get opinions on the go.

Feedback 58

Feedback Survey Conference Customers 58

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Shawna Wolverston, EVP of Product at Zendesk, shared similar feedback. One way to solve this challenge is to use customer surveys which can allow you to normalize all the feedback to determine the next best course of action.

Conference 66

Conference Industry Metrics Effort Score 66

ProProfs Chat

APRIL 17, 2020

The answer to these questions is – Asking Event Survey Questions! You can use the power of event surveys to know about attendees’ interests and expectations before the event and measure its success to know how much you were able to understand their expectations. Post Event Survey Questions. Mid Event Questions.

Survey 83

Survey Conference NPS Feedback 83

InteractionMetrics

AUGUST 18, 2023

It includes associates answering customers’ questions, staff engaging with prospects at the conference booth, and onboarding new customers. And it includes a company’s surveys! A survey asks about a customer’s interactions, but it is also in itself an interaction. It’s worth expanding on this point.

Interaction 52

Interaction Survey Company Net Promoter Score 52

Daniel Group

JUNE 23, 2022

Finding the balance between negative and positive feedback for greater success. You can’t become discouraged by or focus only on negative feedback surveys. Annual Client Conference | Dollars & Sense: What’s Next in CX? Welcome to Success Strategies | June/July 2022. October 19 and 20, 2022, Charlotte, NC.

Feedback 52

Feedback Net Promoter Score NPS Conference 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s either for support or brand research. […] 88% of people we surveyed felt better about brands that offer a shared space for customers to connect.

Conference 98

Conference Customer Success Leadership Sales 98

SurveySparrow

JULY 11, 2021

Wondering what post-event survey questions you can ask your event attendees? Looking for opportunities to plan and improve future events with surveys? Post-event surveys are invaluable in that they help reveal the key insights you need to enhance the performance of an event. What is a Post-Event Survey?

Survey 52

Survey e-support Conference Measurement 52

SurveySparrow

JUNE 18, 2021

Looking for some samples of feedback forms that you can use to create your own? Companies understand that it’s crucial to gather feedback from their customers. Over two-thirds of companies gather and act on feedback from their customers. But most companies struggle to collect actionable feedback from their customers.

Feedback 52

Feedback Net Promoter Score Effort Score NPS 52

Thematic

JANUARY 17, 2019

Collected all of your survey data? If you’ve ever stared at an Excel sheet filled with thousands of rows of survey data and not known what to do, you’re not alone. Use this post as a guide to lead the way to execute best practice survey analysis in 2019. Customer surveys can have a huge impact on your organization.

Analysis 98

Analysis Survey Data How To 98

GetFeedback

FEBRUARY 12, 2019

Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS. This traction carries over to customer experience initiatives, with SMS surveys garnering open rates of nearly 100% and response rates of nearly 50%.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

customer sure

NOVEMBER 27, 2023

These awards, part of the ICS Annual Conference , recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours. Implementation was very straightforward and we found the advice of CustomerSure was key to designing our survey strategy.

Customer Satisfaction 62

Customer Satisfaction Conference Healthcare Insurance 62

SurveySparrow

JUNE 3, 2022

Well, pre-event survey questions are a great place to start. In this article, we will: Learn what a pre-event survey actually does. Types of pre-event survey questions + a pre-event survey template you can steal. What is a pre-event survey? Types of pre-event survey questions. #1. Event Planning Template.

Survey 52

Survey Conference Entertainment Communication 52

ProProfs Chat

OCTOBER 30, 2020

The answer lies in the return to work survey to gauge employee preparedness to resume work from office. This blog gives you a thorough understanding of: What is a return to the work survey and its importance. Top 9 questions to include in your return to work survey. When to ask the survey questions?

Survey 102

Survey Transportation How To Travel 102

Survicate

FEBRUARY 20, 2019

On the one hand, with thousands of clients and leads just a couple swipes and clicks away, advertising and collecting feedback has never been so easy. But it’s a full-fledged tragedy if you’re not aware if (and where) your clients are leaving you negative feedback, and can’t make amends or drive your product strategy accordingly.

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Feedback Management Survey Tools 81

SurveySparrow

SEPTEMBER 27, 2021

Are you looking to switch from paper forms with offline survey apps? . Here are the offline survey apps you need to check out. . Best Offline Survey Apps of 2021. SurveySparrow Offline Survey App. Brew Survey. Zonka Feedback App. QuestionPro Offline Surveys. SurveySparrow Offline Survey App.

Survey 52

Survey Tools Feedback Data 52

Lumoa

AUGUST 23, 2021

How to elevate Customer Experience post-covid In a recent survey by Bain and Co. A UJET survey done in early 2020 revealed that “72% of consumers age 18 to 64 said having the ability to text with a live agent in real-time would improve their overall customer service experience.” People are seeking a more balanced, healthy lifestyle.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Customer Feedback and Reviews. Customer Feedback is crucial for any business to grow. You have to collect Customer Feedback and take it seriously.

Trends 78

Trends Social Media Conference Exceptional Customer Service 78

ShepHyken

APRIL 8, 2020

There are plenty of ways to get feedback. You can survey customers over the phone, via email, in focus groups and more. You can get objective and subjective feedback. I could go on and on about the different ways to measure your customer’s feedback. What a great way to do research and get feedback!

Net Promoter Score 123

Net Promoter Score Effort Score Conference Hotels 123

Qualtrics

NOVEMBER 12, 2020

Get the right results from your survey by finding the right survey respondents to provide confidence in your data The challenge of finding survey respondents. Getting the right survey participants is critical to the success of your survey, but it's also hard to do. How to find the perfect survey participants.

Survey 52

Survey Social Media Feedback Marketing 52

ClearAction

DECEMBER 30, 2017

Who is the Right Customer: Decisions for Managing Customer Surveys Lynn Hunsaker. Collecting customer feedback can be trickier than it sounds, as you navigate through decisions for sample selection, timing, frequency, numeric rating and open-ended questions, and so forth. Decisions for Managing Customer Surveys.

Survey 59

Survey Management Customer Centricity Analysis 59

Confirmit

DECEMBER 1, 2019

I’ve recently attended several conferences examining the topic of customer experience and why it matters. I confess, though, that at some of these conferences, it does feel as though we’re in danger of violently over-analyzing our very existence, rather than say, actually doing something. Building a survey is easy.

Survey 52

Survey Conference Fashion Measurement 52

Totango

JUNE 21, 2023

This cross-functional alignment was a key topic at the recent TSIA World: Interact conference , where leaders across functions emphasized the need for these departments to work together to unlock new growth opportunities​. This enhances your user engagement and ensures your customers are always informed.

Communication 83

Communication Customer Success Customer Journeys Conference 83

Thematic

MAY 5, 2024

To be honest, I regret not adding it to my “conference circuit” sooner. The CEO shared during day two's keynote how the team took action on feedback from day one. They described an internal program addressing a common challenge: low survey response rate. The Qualtrics crowd was welcoming.

NPS 48

NPS Airlines Analysis Software 48

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. However, you should also have a feedback loop to identify when and if those engagements fall short of expectations. Product feedback or feature requests.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Qualtrics

JANUARY 16, 2019

Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 market research conferences that you should check out for 2019. Tickets are going fast, this conference will sell out. Date: March 5-8, 2019. Location: Salt Lake City, UT.

Conference 28

Conference Marketing Case Study Analytics 28

AskNicely

JANUARY 17, 2017

Ensure you’re collecting NPS feedback on a regular basis – how else will you know how happy and loyal your customers are? Collecting feedback is a great start, but it also pays to think about when – what are the best points in your customers’ life cycles to collect feedback? 2) Plug things together. Let us know.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

AskNicely

JANUARY 17, 2017

Ensure you’re collecting NPS feedback on a regular basis – how else will you know how happy and loyal your customers are? Collecting feedback is a great start, but it also pays to think about when – what are the best points in your customers’ life cycles to collect feedback? 2) Plug things together. Let us know.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

CX Journey

NOVEMBER 18, 2014

When we ask customers for feedback, it''s imperative that we make the most of that conversation. I''m specifically referring to surveys, but I suppose this could apply to other listening posts. I recently attended a conference where, after some of the presentations, attendees were asked to rate the speakers. Hugh Howey, Shift.

Survey 160

Survey Voice of Customer Conference Customer Voice 160

Daniel Group

JANUARY 30, 2020

It is not good enough to listen to the feedback passively; it is essential to act on what customers are saying. Our clients that are the best at both listening to and acting on feedback are the ones who have superior experiences for their customers. Learn what you are missing at your company without a B2B Customer Feedback program.

B2B 52

B2B Conference eBook B2C 52

Qualtrics

MARCH 1, 2021

Surveys can help with a whole range of business questions and challenges, from designing a new product to checking on employee engagement. Here’s a run-down of the power of the survey and which kind to use when. What is a business survey? Types of business survey. Customer surveys. Website satisfaction survey.

Survey 29

Survey Net Promoter Score NPS Employee Engagement 29

BirdEye

JULY 10, 2023

Gathering competitive intelligence Using competitive intelligence FAQs about competitive intelligence Competitive intelligence via customer feedback Defining competitive intelligence When it comes to business, competitive intelligence, or competitor intelligence, acts as a guiding light. What do you mean by competitive intelligence?

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Centercode

MAY 7, 2020

That’s what makes securing customer feedback more crucial than ever. Here are the five top tips for managing a beta program, taken from their sessions at Delta ’20: The Virtual CV Conference. When it comes to building surveys, Centercode’s Chris Rader says, “Yup.”

Tips 98

Tips Industry Transportation Conference 98