Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. — Irit Eizips, CEO, CSM PRACTICE.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. DAY 2 – Yesterday, Today, and Tomorrow.

Brands 60

Brands Social Media Analytics Conference 60

West Monroe

JULY 24, 2023

She directly leverages her entrepreneurial spirit and background to innovate and lead. Peterson Chief Economist, The Conference Board How have innovators like Amazon changed customer expectations in all industries? Innovation and companies must span across industries, and they must think about their business in totality.

B2C 98

B2C Innovation Healthcare Industry 98

NetBase

OCTOBER 7, 2019

Methods for benchmarking and meaningfully communicating the ROI of online activities. And how to overcome these barriers, as well as methodology to innovate for the future and deal with the changing landscape of beverages. A Roadmap to Meaningful Content. Warner Bros. Day Two – Deep Data Dives. And we promise you, it is.

Analytics 8

Analytics ROI Brands Social Media 8

West Monroe

DECEMBER 12, 2021

This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion. “Figure out how to do more with less” could have been the unofficial slogan of the conference. This concern became a significant discussion point at the conference.

Conference 40

Conference Technology Fashion Software 40

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. However, one-on-one consulting has some downsides.

Training 52

Training Course Consulting Software 52

SurveySensum

JULY 14, 2020

She has been featured as a speaker at conferences and Customer Success publications and has been consistently voted top Customer Success Influencer for the past 7 years. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. Debbie Akwara – CX-Preneur, CX Author, CX Conference Speaker.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Alida

NOVEMBER 8, 2017

We must listen to them and innovate to meet their needs. What’s on your roadmap for customer initiatives at Vision Critical? Which books or other resources (podcasts, conferences etc.) Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50