Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. His blog, Customers That Stick, features interviews with top CX leaders and answers common customer-related questions. . Adrian Swinscoe . Bill Quiseng .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Bill Quiseng

MARCH 15, 2022

In the past, businesses served to sell products or services to customers. Recently businesses served to satisfy customers. Satisfied customers feel service is good, not better, just average. And satisfied customers will leave when they find something better or less expensive. Nobody raves about average. has the answer.

Culture 103

Culture Customer Centricity Competitive Advantage Hospitality 103

Optimove

OCTOBER 4, 2022

Of course, the ultimate goal of looking at emerging trends in the mobile app development space is to ensure you’re meeting rapidly changing user expectations and delivering a customer experience that they’ll never have to seek elsewhere (aka, with your competitor). Let’s jump in and see where we’re headed …. Improved engagement?

Trends 52

Trends Competitive Advantage Transportation Entertainment 52

North Highland

MAY 23, 2019

Electricity is the driving force behind the intricate tapestry of our lives – it ignites a powerful spark that illuminates our homes, workplaces, schools, hospitals, and smart technologies — dramatically influencing the way we live, work, play, and connect. Analyzing the Data Deluge. This blog was co-authored by Charlie Morn.

Analytics 64

Analytics Competitive Advantage Innovation Hospitality 64

Clarabridge

OCTOBER 23, 2015

Companies no longer control the terms of engagement with customers for customer service. It’s the customer who determines when and how they reach out to a brand. You probably already noticed that the quality of customer service varies greatly by industry. Telecoms are in high demand of social customer service.

Industry 40

Industry Omni-Channel Customer Service Transportation 40

Comm100

SEPTEMBER 22, 2016

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But we still want you to be able to take advantage of the books that can transform your current customer support operations. Customer Experience 3.0: Chief Customer Officer 2.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Magellan Solutions

JULY 2, 2021

Customer Satisfaction per Calls Received. BPO (Business Process Outsourcing) could be the key to giving your firm the competitive advantage it needs. Variables such as talent, cost, infrastructure, and innovation greatly help the country stand-out. Customer Satisfaction. Hospitality. Customer Satisfaction.

Comparison 52

Comparison Average Handle Time Call Center Ecommerce 52

C Space

APRIL 18, 2019

McGrath’s books, including the bestselling, The End of Competitive Advantage, are tomes for anyone looking for gamechanging thinking on business strategy and innovation. Customs and Border Protection. They sit at the intersection of retail, hospitality, energy, and mobility. Today, she’s.

Apparel 40

Apparel Social Media Entertainment Hospitality 40

Verint

MARCH 7, 2018

Verint’s John Goodson, SVP & GM, Products, Customer Engagement Solutions, hosted an invitation-only CIO/Executive Roundtable and Dinner on the topic of Robotics and Artificial Intelligence (AI) on February 21 in Atlanta’s Perimeter area. Automation Drives Customer Engagement Optimization and Broader Business Optimization.

Healthcare 27

Healthcare Competitive Advantage Transportation Hospitality 27

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

InMoment XI

MAY 14, 2022

Over the past few decades, InMoment has collected and analyzed feedback from billions of customer experiences. So, Why Do Customers Choose Their Favorite Brands? For instance, professional athletes across the world wear Nike ; however, the sweeping majority of Nike customers are not actually world-class and/or Olympic athletes.

Brands 493

Brands Loyalty Retail Competitive Advantage 493

Magellan Solutions

JULY 19, 2021

Adoption of digital innovations is now front and center. By creating a unique and personalized experience for customers. . This changes the paradigm in the healthcare industry as hospitals will be more focused on cases that need the most immediate attention. . Hospital admissions. How is this possible?

Data 52

Data Healthcare Analytics Transportation 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

AWS Machine Learning

MARCH 28, 2024

These generative AI applications are not only used to automate existing business processes, but also have the ability to transform the experience for customers using these applications. AWS has transformed how customers, from start-ups to multinational companies to public sector organizations, manage their technology infrastructure.

Innovation 109

Innovation Telecommunications System Travel 109

West Monroe

MARCH 1, 2023

To ensure high quality patient care, a medical device must move through warehouses, sales reps’ trunks, and hospital closets—and each of these locations has its own practices, policies, and systems. Addressing these challenges is nuanced.

Management 52

Management Healthcare Hospitality System 52

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. Customer engagement and loyalty Social media allows for direct customer communication.

Social Media 115

Social Media Management Guidelines Brands 115

Customer Guru

MARCH 7, 2018

While her biggest victory might be that JetSetGo has shown a seven-fold growth and holds an excellent EBIDTA, she revels much more in the smaller victories, such as receiving excellent customer feedback or repairing a plane in record time. What role has Customer Experience (CX) played in the journey of JetSetGo?

Competitive Advantage 73

Competitive Advantage Airlines Hospitality Hotels 73

Experience Matters

APRIL 7, 2015

In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. This year’s crop of candidates was quite competitive. This year’s crop of candidates was quite competitive. The result: happy, loyal customers. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Natalie Petouhof

OCTOBER 20, 2015

Teradata’s latest innovative IoT software capabilities eliminate complexity and latency, while providing organizations with entirely new capabilities to leverage data. It allows customers to push data to Hadoop, Teradata Aster Analytics, Teradata Database, and other platforms. It enables customers to perform complex ana.

Analytics 40

Analytics Self Service e-support Competitive Advantage 40

AWS Machine Learning

JUNE 28, 2022

Every business needs the ability to predict the future accurately in order to make better decisions and give the company a competitive advantage. If the forecast is too low, companies may under-invest, which leads to a shortfall in raw materials and inventory, creating a poor customer experience.

Training 75

Training Metrics Comparison Healthcare 75

LiveChat

AUGUST 26, 2016

When reading about good customer service examples, it’s very easy to dismiss them as flukes. Someone raves about amazing customer service they just received? However, every professional working in the customer service space knows that it’s never that simple. You make your own luck in customer service. Just like this guy.

Customer Service 52

Customer Service Multi-Channel Customer Satisfaction Customers 52

SmartKarrot

MARCH 23, 2022

Some of the questions that they need to address are – Do you need physical storefronts if you have fantastic data on your customers, products, and suppliers, for example? Is it in some way possible to use data from hospitals to come up with a new solution that could address the existing discrepancies in patient care?

Data 10

Data Government How To Competitive Advantage 10

West Monroe

JANUARY 23, 2022

To continue this trajectory, payers must find ways to effectively contain costs while diversifying revenue streams and making services and information more accessible to their customers. We’ve spotted several trends that stand out for payers: Data aggregation and management. Revenue stream diversification. Key Trends.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52